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TROUBLESHOOTING GUIDE
SYMPTOM
CAUSE
Sound
distorted /
not clear
• Weak battery
• Improper earmould or dome fit
• Hearing instrument damaged
• Hearing instrument settings not optimal
Wireless does not work
• Possible Root Cause - Device is in flight mode
If there are any other problems not mentioned in this guide, please contact your hearing care professional.
POSSIBLE REMEDY
PAGE IN THIS USER GUIDE
• Replace battery
15
• Consult your hearing care professional
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• Consult your hearing care professional
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• Consult your hearing care professional
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• For Crisp devices with a push button: Open and close the battery compartment. For Crisp
devices without a push button: Open and close the battery door twice within 10 seconds.
• For all Step devices: Open and close the battery compartment once. Wireless will reactivate 10
seconds later (If Root Cause is device in flight mode)
