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7. Warranty and Service
This product is guaranteed, by Interquartz (UK) Limited, for six years from the
date of manufacture.
Every Interquartz telephone has a unique serial number and part of that number
refers to the date of manufacture. A label, similar to that shown below is affixed
to each telephone
0111
030852
(model no)
The figure 0111 means that the telephone was made during week 11 (12 March)
2001. The six year warranty, cover will apply until 12 March 2007.
A warranty is designed to cover either manufacturing faults or component
defects. It is not designed to cover fair wear and tear. The Interquartz warranty
is no exception.
We look to you, our customer, to be reasonable and sensible over the warranty.
We will endeavour to repair any telephone sent in to us within the warranty period
but we reserve the right to charge for items that we consider replaceable under
wear and tear. For example, if a handset cord splits within a few months, it will
be replaced. If a phone is returned after, say, four years of heavy use with a similar
problem, we might take a different view and wish to charge.
If you have a genuine warranty problem and provided that the warranty seal has
not been broken, we will either repair your telephone, or, at our sole discretion,
replace it with a similar telephone. In the event that a model may have been
discontinued, any replacement would have similar or enhanced features.
If you need to return a faulty unit to us, send it to:
Interquartz (UK) Limited
Pennine House
Salford Street
Bury
BL9 6YA
