PB3 Mobile Printer User’s Guide
19
Calling Product Support
If you cannot find the answer to your problem at Knowledge Central
or in the “PB3 Problems and Solutions” table, you may need to call
Intermec Product Support. To talk to a Product Support
representative in North America or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to
www.intermec.com
and click
Contact
to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have the
following information ready:
•
Serial number
•
Firmware version
•
Bluetooth or serial communication settings, such as baud rate
Some printer settings are included on the configuration test page. For
help, see
“Printing a Configuration Test Page” on page 10.
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com
and click
Support
>
Knowledge Central
to
review technical information or to request technical support for your
Intermec product.
Battery life is short after a
full charge.
Replace the battery.
In Bluetooth mode,
printer does not print data
from host.
Move the printer closer to the host.
Make sure the host has established a connection
with the printer.
PB3 Problems and Solutions (continued)
Problem
Solution
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