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Troubleshooting

Devices are not Recognized under Device Manager

The Windows* operating systems do not include all of the drivers for the Intel chipsets, onboard
NICs, and other components. See “

Additional Information and Software

” for a link to the current

drivers and chipset files.

Hard Drive(s) are not Recognized

Check the following:

Make sure the drive is not disabled in BIOS Setup.

Make sure the drive is connected correctly and that is plugged into the power supply.

Make sure the drive is compatible. See “

Additional Information and Software

” for a link to the

tested drives.

Make sure you have not exceeded the power budget for the server. See “

Additional Information

” for a link to software to check your power budget.

If using SCSI drives, verify that each SCSI ID number is uniqe on the SCSI bus. See your
drive documentation for details on setting the SCSI ID for your drives.

If using IDE drives, verify that the master/slave settings are set correctly. See your drive
documentation for details on setting the master/slave settings.

If using a RAID configuration with SCSI or SATA drives, make sure the RAID card is installed
correctly.

Bootable CD-ROM Is Not Detected

Check the following:

Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device.

LED Information

The Intel® Entry Server Board SE7221BA1-E includes LEDs that can aid in troubleshooting your
system. A table of these LEDs with a description of their use is listed below.

Table 4. LED Functions

LED Name

Function

Location

Color

Correction

IDE activity

Front panel

Front panel

Red

Blinking = Activity. No action
required.

5v Standby

Identify 5v standby
power on state

Back right board

Green

On = 5v standby power on

Power LED

Identify the power state
of the system

Front Panel

Green

Off = Power is off (off or
S5)

On = Power on or S0)

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Intel® Entry Server Board SE7221BA1-E User Guide

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Содержание SE7221BA1-E

Страница 1: ...Intel Entry Server Board SE7221BA1 E User Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies Products Order Number C92730 002 ...

Страница 2: ...duct descriptions at any time without notice Intel server boards contain a number of high density VLSI and power delivery components that need adequate airflow for cooling Intel s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together It is the responsibility of the system integrator that chooses not to us...

Страница 3: ...s on adding and replacing components Use this chapter for step by step instructions and diagrams for installing or replacing components such as the memory processor and the battery among other components Chapter 3 provides instructions on using the utilities that are shipped with the board or that may be required to update the system This includes how to perform a BIOS update and how to reset the ...

Страница 4: ...ies or other Intel server products Spares and Configuration Guide http support Intel com support motherboards server SE7221BA1 E sb CS 020022 htm Hardware peripheral boards adapter cards and operating systems that have been tested with this product Tested Hardware and Operating System List http support Intel com support motherboards server SE7221BA1 E sb CS 020021 htm Chassis that have been tested...

Страница 5: ...D and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts ESD and handling boards Always handle boards carefully They ca...

Страница 6: ...Sicherheitshinweise Lesen Sie zunächst sämtliche Warn und Sicherheitshinweise in diesem Dokument bevor Sie eine der Anweisungen ausführen Beachten Sie hierzu auch die Sicherheitshinweise zu Intel Serverplatinen und Servergehäusen auf der Ressourcen CD oder unter http support Intel com support motherboards server sb cs 010770 htm SICHERHEISMASSNAHMEN Immer wenn Sie die Gehäuseabdeckung abnehmen um ...

Страница 7: ...our poignet et reliez la à la masse du système toute surface métallique non peinte du boîtier 6 Ne faites pas fonctionner le système tandis que le boîtier est ouvert Le microprocesseur et le dissipateur de chaleur peuvent être chauds si le système a été sous tension Faites également attention aux broches aiguës des cartes et aux bords tranchants du capot Nous vous recommandons l usage de gants de ...

Страница 8: ...ispositivi periferici collegati al sistema 2 Spegnere il sistema usando il pulsante spento acceso dell interruttore del sistema 3 Togliere tutte le spine dei cavi del sistema dalle prese elettriche 4 Identificare e sconnettere tutti i cavi attaccati ai collegamenti I O od alle prese installate sul retro del sistema 5 Qualora si tocchino i componenti proteggersi dallo scarico elettrostatico SES por...

Страница 9: ...Replacing the Backup Battery 15 3 Server Utilities 21 Using the BIOS Setup Utility 21 Setting the BIOS Configuration Jumper Block 21 Clearing Passwords 21 Updating the BIOS 22 Updating the BIOS with the Iflash Memory Update Utility 22 4 Troubleshooting 25 Resetting the System 25 Problems following Initial System Installation 25 First Steps Checklist 25 Hardware Diagnostic Testing 26 Verifying Prop...

Страница 10: ...BIOS Beep Codes 33 BIOS Error Messages 33 Regulatory and Certification Information 35 Product Regulatory Compliance 35 Product Safety Compliance 35 Product EMC Compliance Class A Compliance 35 Certifications Registrations Declarations 36 Product Regulatory Compliance Markings 37 Electromagnetic Compatibility Notices 38 FCC Verification Statement USA 38 ICES 003 Canada 38 Europe CE Declaration of C...

Страница 11: ...oad Plate 12 Figure 10 Remove the Protective Socket Cover 12 Figure 11 Remove the Processor from the Protective Processor Cover 13 Figure 12 Install Processor 13 Figure 13 Close the Load Plate 13 Figure 14 Connecting the Processor Fan Heat Sink Cable 14 Figure 15 Replacing the Backup Battery 16 Tables Table 1 Server Board Features 1 Table 2 NIC LEDs 4 Table 3 Jumper Settings for the BIOS Setup Pro...

Страница 12: ...pin 1 8 V SDRAM Dual Inline Memory Module DIMM sockets 533 400 MHz single or dual channel DDR2 SDRAM interface Designed to support up to 4 GB of system memory NOTE System resources such as PCI and PCI Express require physical memory address locations that reduce available memory addresses above 3 GB This may result in less than 4 GB of memory being available to the operating system and application...

Страница 13: ...sing x4 connectors Four Serial ATA SATA connectors Two front panel USB 2 0 headers BIOS 8 Mbit symmetrical flash memory Support for SMBIOS Intel Rapid BIOS Boot Intel Express BIOS Update Power Management Support for Advanced Configuration and Power Interface ACPI Suspend to RAM STR Wake on USB PCI PCI Express PS 2 LAN and front panel Server Management Hardware monitor with Four fan sensing inputs ...

Страница 14: ...Connector E Intel 82551QM LAN Contoller O Hardware Management Controller X Parallel ATA IDE Connector GG Front Panel Connector F Conventional PCI Slot 2 P Intel E7221 MCH with integrated graphics Y Battery HH Front Panel USB 2 G Conventional PCI Slot 1 Q Channel A DIMM 0 Socket blue Z BIOS Configuration Jumper II Front Panel USB 1 H Marvell Yukon 88E8050 PCI Express Gigabit Ethernet Controller R C...

Страница 15: ...LED State Description Off 10 Mbps connection if right LED is on Left LED Solid Green 100 Mbps connection On Network connection in place Intel 82551QM 10 100 Mbit Right LED Blinking Green Transmit receive activity Off No network connection Solid Amber Network connection in place Left LED Blinking Amber Transmit receive activity Off 10 Mbps connection if left LED is on or blinking Solid Amber 100 Mb...

Страница 16: ... http support Intel com support motherboards server SE7221BA1 E Memory NOTE To be fully compliant with all applicable Intel SDRAM memory specifications the Server board should be populated with DIMMs that support the Serial Presence Detect SPD data structure If your memory modules do not support SPD you will see a notification to this effect on the screen at power up The BIOS will attempt to confi...

Страница 17: ...A of 5 V standby current or the board will not boot NOTE PCI Express Card Electromechanical Specification Revision 1 0a April 15 2003 states in part DOWNSHIFTING WHICH IS DEFINED AS PLUGGING A PCI EXPRESS CARD INTO A CONNECTOR THAT IS NOT FULLY ROUTED FOR ALL OF THE PCI EXPRESS LANES IN GENERAL IS NOT ALLOWED THE EXCEPTION IS THE X8 CONNECTOR WHICH THE SYSTEM DESIGNER MAY CHOOSE TO ROUTE ONLY THE ...

Страница 18: ...ure in the correct order Set up a log to record information about your computer such as model serial numbers installed options and configuration information Electrostatic discharge ESD can damage components Perform the procedures described in this chapter only at an ESD workstation using an antistatic wrist strap and a conductive foam pad If such a station is not available you can provide some ESD...

Страница 19: ...PD data structure Intel Entry Server Board SE7221BA1 E has four 240 pin DIMM sockets arranged as DIMM 0 and DIMM 1 in both Channel A and Channel B as shown in Figure 7 Guidelines for Dual Channel Memory Configuration Before installing DIMMs read and follow these guidelines for dual channel configuration Two or Four DIMMs Install a matched pair of DIMMs equal in speed and size in DIMM 0 blue of bot...

Страница 20: ...he DIMM sockets prior to installing the PCI Express x8 card to avoid interference with the memory retention mechanism To make sure you have the correct DIMM place the DIMM on the illustration in Figure 6 showing the DDR2 DIMM All the notches should match with the DDR2 DIMM Figure 6 Use DDR2 DIMMs To install DIMMs follow these steps 1 Observe the precautions in Safety Information at the beginning o...

Страница 21: ...edge of the DIMM into the socket 9 When the DIMM is inserted push down on the top edge of the DIMM until the retaining clips snap into place Make sure the clips are firmly in place 10 Reinstall the PCI Express x8 card if it was removed prior to installing the DIMMs 11 Replace the computer s cover and reconnect the AC power cord Removing DIMMs To remove a memory module follow these steps 1 Observe ...

Страница 22: ...a link to the list of compatible processor s ESD and handling processors Reduce the risk of electrostatic discharge ESD damage to the processor by doing the following 1 Touch the metal chassis before touching the processor or server board Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor 2 Avoid moving around unnecessarily Installi...

Страница 23: ...socket cover if the processor is removed from the socket TP01376 A B Figure 10 Remove the Protective Socket Cover 5 Remove the processor from the protective processor cover Hold the processor only at the edges being careful not to touch the bottom of the processor Do not discard the protective processor cover Always replace the processor cover if the processor is removed from the socket 12 Intel E...

Страница 24: ...traight down without tilting or sliding the processor in the socket TP01378 A B Figure 12 Install Processor 7 Pressing down on the load plate close and engage the socket lever TP01379 A B C Figure 13 Close the Load Plate Installing the Processor Fan Heat Sink The Intel Entry Server Board SE7221BA1 E has an integrated processor fan heat sink retention mechanism RM For instructions on how to attach ...

Страница 25: ...ium4 intnotes478 htm Installing and Removing a PCI Express x8 Card CAUTION When installing any PCI Express x8 card on the server board ensure that it is fully seated in the PCI Express x8 connector before you power on the system If the card is not fully seated in the connector an electrical short may result across the connector pins Depending on the over current protection of the power supply cert...

Страница 26: ... ºC with 3 3 VSB applied When the voltage drops below a certain level the BIOS Setup program settings stored in CMOS RAM for example the date and time might not be accurate Replace the battery with an equivalent one Figure 15 shows the location of the battery 1 Observe the precautions in Safety Information at the beginning of this document 2 Turn off all peripheral devices connected to the server ...

Страница 27: ... usagées doit respecter les réglementations locales en vigueur en matière de protection de l environnement WARNING FORHOLDSREGEL Eksplosionsfare hvis batteriet erstattes med et batteri af en forkert type Batterier bør om muligt genbruges Bortskaffelse af brugte batterier bør foregå i overensstemmelse med gældende miljølovgivning WARNING OBS Det kan oppstå eksplosjonsfare hvis batteriet skiftes ut ...

Страница 28: ...adas por el fabricante del equipo Para deshacerse de las pilas usadas siga igualmente las instrucciones del fabricante WAARSCHUWING Er bestaat ontploffingsgevaar als de batterij wordt vervangen door een onjuist type batterij Batterijen moeten zoveel mogelijk worden gerecycled Houd u bij het weggooien van gebruikte batterijen aan de plaatselijke milieuwetgeving ATENÇÃO Haverá risco de explosão se a...

Страница 29: ...TRZEŻENIE Istnieje niebezpieczeństwo wybuchu w przypadku zastosowania niewłaściwego typu baterii Zużyte baterie należy w miarę możliwości utylizować zgodnie z odpowiednimi przepisami ochrony środowiska PRECAUŢIE Risc de explozie dacă bateria este înlocuită cu un tip de baterie necorespunzător Bateriile trebuie reciclate dacă este posibil Depozitarea bateriilor uzate trebuie să respecte reglementăr...

Страница 30: ...บตเตอรี ใช แล วต องเป นไปตามกฎข อบังคับด านสิ งแวดล อมของท องถิ น UYARI Yanlış türde pil takıldığında patlama riski vardır Piller mümkün olduğunda geri dönüştürülmelidir Kullanılmış piller yerel çevre yasalarına uygun olarak atılmalıdır OСТОРОГА Використовуйте батареї правильного типу інакше існуватиме ризик вибуху Якщо можливо використані батареї слід утилізувати Утилізація використаних батарей м...

Страница 31: ...Hardware Installations and Upgrades ATTENZJONI UPOZORNENIE 20 Intel Entry Server Board SE7221BA1 E User Guide ...

Страница 32: ...m modes Table 3 Jumper Settings for the BIOS Setup Program Modes Jumper Setting Mode Description 3 1 Normal default 1 2 The BIOS uses the current configuration and passwords for booting 3 1 Configure 2 3 After the Power On Self Test POST runs the BIOS displays the Maintenance Menu Use this menu to clear passwords 3 1 Recovery None The BIOS recovers data from a recovery diskette in the event of a f...

Страница 33: ...ry Update Utility With the Iflash BIOS update utility you can update the system BIOS from a floppy disk or other bootable media The utility available from the Web provides a simple method for creating a bootable flash memory update floppy that will automatically update your BIOS Obtaining the BIOS Update File You can update to a new version of the BIOS by using the BIOS update file The BIOS update...

Страница 34: ...over the BIOS if an update fails The following procedure uses recovery mode for the Setup program NOTE Because of the small amount of code available in the boot block area there is no video support You will not see anything on the screen during this procedure Monitor the procedure by listening to the speaker and looking at the diskette drive LED 1 Turn off the computer disconnect the computer s po...

Страница 35: ...ery is successful turn off the computer and disconnect its power cord 9 Remove the computer cover and continue with the following steps 10 On the jumper block reinstall the jumper back on pins 1 2 as shown below to set normal mode for Setup 3 1 11 Leave the update diskette in drive A replace the computer cover and connect the computer s power cord 12 Turn on the computer and continue with the BIOS...

Страница 36: ...set button Cold boot reset Turn the system power off and then on This clears system memory restarts POST reloads the operating system and halts power to all peripherals Power off on Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less frequent cause If the problem you...

Страница 37: ...d or the peripheral devices 1 Turn off the system and all external peripheral devices Disconnect each device from the system except for the keyboard and the video monitor 2 Make sure the system power cord is plugged into a properly grounded AC outlet 3 Make sure your video display monitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast c...

Страница 38: ...lly If so the power LED might be defective or the cable from the front panel to the server board might be loose Have you securely plugged the server AC power cord into the power supply Is the power supply correctly set to 110 V or 235 V depending on your power output Will other items plugged into the same power outlet function correctly Some ATX power supplies have a power switch on the back of th...

Страница 39: ...ments Make sure the processor s have been populated according to the system requirements Remove the processor s and re seat them If you are using an add in video controller board do the following 1 Verify that the video works using the onboard video controller 2 Verify that the video controller board is fully seated in the server board connector 3 Reboot the system for changes to take effect 4 If ...

Страница 40: ...e server board Are there any shorted wires caused by pinched cables or have power connector plugs been forced into power connector sockets the wrong way Diskette Drive Activity Light Does Not Light Check the following Are the diskette drive s power and signal cables properly installed Are all relevant switches and jumpers on the diskette drive set correctly Is the diskette drive properly configure...

Страница 41: ...he network cable is securely attached Make sure you specify the correct frame type in your NET CFG file The controller stopped working when an add in adapter was installed Make sure the cable is connected to the port from the onboard network controller Make sure your BIOS is current See Additional Information and Software for a link to the current version Make sure the other adapter supports share...

Страница 42: ...ware and software have been running correctly sometimes indicate equipment failure However they can also be caused by file corruption or changes to the software configuration Check the following If you are running the software from a diskette CD ROM or DVD ROM try a different diskette Uninstall and reinstall the software Make sure all necessary files are installed If the problems are intermittent ...

Страница 43: ...on for details on setting the SCSI ID for your drives If using IDE drives verify that the master slave settings are set correctly See your drive documentation for details on setting the master slave settings If using a RAID configuration with SCSI or SATA drives make sure the RAID card is installed correctly Bootable CD ROM Is Not Detected Check the following Make sure the BIOS is configured to al...

Страница 44: ...r Pri Slave HDD Error Sec Master HDD Error Sec Slave HDD Error Could not read sector from corresponding drive Pri Master Drive ATAPI Incompatible Pri Slave Drive ATAPI Incompatible Sec Master Drive ATAPI Incompatible Sec Slave Drive ATAPI Incompatible Corresponding drive is not an ATAPI device Run Setup to make sure device is selected correctly A Drive Error B Drive Error No response from the disk...

Страница 45: ... boot If no memory was removed then memory may be bad Memory Size Increased Memory size has increased since the last boot If no memory was added there may be a problem with the system Memory Size Changed Memory size has changed since the last boot If no memory was added or removed then memory may be bad No Boot Device Available System did not find a device to boot Off Board Parity Error A parity e...

Страница 46: ...ease contact your local Intel Representative This is an FCC Class A device Integration of it into a Class B chassis does not result in a Class B device Product Regulatory Compliance Intended Application This product was evaluated as Information Technology Equipment ITE which may be installed in offices schools computer rooms and similar commercial type locations The suitability of this product for...

Страница 47: ...se Listed on one System License Belarus RRL MIC Notice No 1997 41 EMC 1997 42 EMI Korea Certifications Registrations Declarations UL Certification or NRTL US Canada CE Declaration of Conformity CENELEC Europe FCC ICES 003 Class A Attestation USA Canada C Tick Declaration of Conformity Australia MED Declaration of Conformity New Zealand BSMI Certification Taiwan GOST Listed on one System License Ru...

Страница 48: ...owing regulatory marks Regulatory Compliance Country Marking UL Mark USA Canada CE Mark Europe EMC Marking Class A Canada CANADA ICES 003 CLASS A CANADA NMB 003 CLASSE A BSMI Marking Class A Taiwan Ctick Marking Australia New Zealand RRL MIC Mark Korea GOST R Mark Russia Intel Entry Server Board SE7221BA1 E User Guide 37 ...

Страница 49: ...try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Any changes or modifications not expressly approve...

Страница 50: ...f this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual BSMI Taiwan The BSMI Certification Marking and EMC warning is located on the outside rear area of the product RRL Korea Following is the RRL certification information for Korea English translation of the notice above 1 Type o...

Страница 51: ...poration Refer to country of origin marked on product CNCA CCC China The CCC Certification Marking and EMC warning is located on the outside rear area of the product 声明此为A级产品在生活环境中该产品可能会造成无线电干扰在这种情况下可能需要用户对其干扰采取可行的措施 40 Intel Entry Server Board SE7221BA1 E User Guide ...

Страница 52: ...6 Belgium 02 714 3182 Finland 9 693 79297 Denmark 38 487077 Norway 23 1620 50 Sweden 08 445 1251 Holland 020 487 4562 In Asia Pacific region Australia 1800 649931 Hong Kong 852 2 844 4456 Korea 822 767 2595 China 800 820 1100 toll free 8 621 33104691 not toll free Singapore 65 6213 1311 India 0006517 2 68303634 manual toll free From India you need an IDD equipped telephone Taiwan 2 2545 1640 Indon...

Страница 53: ...ntact AT T USA at 800 225 288 Once connected dial 800 843 4481 Miami 1 800 621 8423 Ecuador Andimate Contact AT T USA at 1 999 119 Once connected dial 800 843 4481 Ecuador Pacifictel Contact AT T USA at 1 800 225 528 Once connected dial 800 843 4481 Guatemala Contact AT T USA at 99 99 190 Once connected dial 800 843 4481 Venezuela Contact AT T USA at 0 800 2255 288 Once connected dial 800 843 4481...

Страница 54: ...ion Board Chassis Information Baseboard Revision PBA DIMM Configuration Baseboard Serial Number DIMM1A MB CPU1 Speed Stepping Spec DIMM1A Vendor part number CPU2 Speed Stepping Spec DIMM1B MB System BIOS Version DIMM1B Vendor part number HSC Firmware Version DIMM2A MB Chassis Model DIMM2A Vendor part number Intel SC5200 Base DIMM2B MB Intel SC5200 Base Redundant Power DIMM2B Vendor part number Int...

Страница 55: ...requested information Peripheral Card Or Peripheral Description Driver Revision IRQ I O Base Address FW Rev P64 Segment C PCI X 64 133 PCI Slot 1 PCI Slot 2 P64 Segment B PCI X 64 100 PCI Slot 3 PCI Slot 4 P32 Segment A PCI 32 33 PCI Slot 5 PCI Slot 6 Video On Board Video Add in Video NIC On Board NIC1 10 100 Mb On Board NIC2 1 0 Gb Hard Drive Information IDE of drives installed Make Model Firmwar...

Страница 56: ...the space below provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found Please also include any details on troubleshooting already done Intel Entry Server Board SE7221BA1 E User Guide 45 ...

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