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4

 

Troubleshooting 

This chapter helps you identify and solve problems that might occur while you are using the 
system.  

For any problem that you are encountering, first ensure you are using the latest firmware and files. 
Firmware upgrades include updates for BIOS and the hot-swap controller (HSC). See “

Additional 

Information and Software

” for a link to the software updates. In addition to the server firmware and 

files, also update any drivers used for components you have installed in your system, such as video 
drivers, network drivers, and SCSI drivers. 

Intel provides a package called the “Platform Confidence Test” that may help with your 
diagnostics.  See “

Additional Information and Software

” for a link to this software. 

If you are unable to resolve your server problems on your own, see “

Getting Help

” for assistance. 

Resetting the System 

Before going through in-depth troubleshooting, attempt first to perform reset your system using one 
of the methods below. 

 

To do this: 

Press: 

Soft boot reset to clear the system memory and reload the operating system. <Ctrl+Alt+Del> 

Clear system memory, restart POST, and reload the operating system. 

Reset button 

Cold boot reset.  Turn the system power off and then on.  This clears system memory, 
restarts POST, reloads the operating system, and halts power to all peripherals. 

Power off/on 

Problems following Initial System Installation 

Problems that occur at initial system startup are usually caused by an incorrect installation or 
configuration.  Hardware failure is a less frequent cause.  If the problem you are experiencing is 
with a specific software application, see “

Problems with Newly Installed

 Application Software

.

”  

First Steps Checklist 

‰

 

Is AC power available at the wall outlet? 

‰

 

Are the power supplies plugged in?  Check the AC cable(s) on the back of the chassis and at the 
AC source. 

‰

 

Are all cables correctly connected and secured? 

‰

 

Are the processors fully seated in their sockets on the server board? 

‰

 

Are all standoffs in the proper location and not touching any components, causing a potential 
short? 

‰

 

Are all add-in PCI boards fully seated in their slots on the server board? 

‰

 

Are all jumper settings on the server board correct? 

‰

 

Are all jumper and switch settings on add-in boards and peripheral devices correct?  To check 
these settings, refer to the manufacturer’s documentation that comes with them.  If applicable, 
ensure that there are no conflicts—for example, two add-in boards sharing the same interrupt. 

Intel Server Board SE7320SP2 / SE7525GP2 User Guide 

37 

Содержание SE7210TP1

Страница 1: ...Intel Server Board SE7320SP2 SE7525GP2 User Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies Products Order Number C62033 002 ...

Страница 2: ...r incompatibilities arising from future changes to them This document contains information on products in the design phase of development Do not finalize a design with this information Revised information will be published when the product is available Verify with your local sales office that you have the latest datasheet before finalizing a design Intel server boards contain a number of high dens...

Страница 3: ...r PCI card and the battery among other components Chapter 3 provides instructions on using the utilities that are shipped with the board or that may be required to update the system This includes how to navigate through the BIOS Setup screens how to perform a BIOS update and how to reset the password or CMOS Information about the specific BIOS settings and screens is available in the Technical Pro...

Страница 4: ...in the product box For virtual system tours and interactive repair information A link to the SMaRT Tool is available under Other Resources at the right side of the screen at http support intel com support motherboards server SE7320SP2 and http support intel com support motherboards server SE7320SP2 Accessories or other Intel server products Spares and Configuration Guide Hardware peripheral boards...

Страница 5: ...s product was evaluated as Information Technology Equipment ITE which may be installed in offices schools computer rooms and similar commercial type locations The suitability of this product for other product categories and environments such as medical industrial telecommunications NEBS residential alarm systems test equipment etc other than an ITE application may require further evaluation EMC Te...

Страница 6: ...inside the jumper causing intermittent problems with the function controlled by that jumper Take care to grip with but not squeeze the pliers or other tool you use to remove a jumper or you may bend or break the pins on the board Safety Cautions Read all caution and safety statements in this document before performing any of the instructions See also Intel Server Boards and Server Chassis Safety I...

Страница 7: ...r Rückseite des Systems beschriften und ziehen Sie alle Anschlußkabel von den I O Anschlüssen oder Ports ab 5 Tragen Sie ein geerdetes Antistatik Gelenkband um elektrostatische Ladungen ESD über blanke Metallstellen bei der Handhabung der Komponenten zu vermeiden 6 Schalten Sie das System niemals ohne ordnungsgemäß montiertes Gehäuse ein Der Mikroprozessor und der Kühler sind möglicherweise erhitz...

Страница 8: ...mmandons l usage de gants de protection Instrucciones de seguridad importantes Lea todas las declaraciones de seguridad y precaución de este documento antes de realizar cualquiera de las instrucciones Vea Intel Server Boards and Server Chassis Safety Information en el CD Resource y o en http support intel com support motherbords server safecert htm INSTRUCCIONES DE SEGURIDAD Cuando extraiga la tap...

Страница 9: ... O od alle prese installate sul retro del sistema 5 Qualora si tocchino i componenti proteggersi dallo scarico elettrostatico SES portando un cinghia anti statica da polso che è attaccata alla presa a terra del telaio del sistema qualsiasi superficie non dipinta 6 Non far operare il sistema quando il telaio è senza le coperture Se il sistema è stato a lungo in funzione il microprocessore e il diss...

Страница 10: ...Intel Server Board SE7320SP2 SE7525GP2 User Guide x ...

Страница 11: ...Upgrade 32 Upgrading the BIOS 33 Changing the BIOS Language 34 Recovering the BIOS 35 Manually Recovering the BIOS 35 Clearing the CMOS 35 Clearing the Password 36 4 Troubleshooting 37 Resetting the System 37 Problems following Initial System Installation 37 First Steps Checklist 37 Hardware Diagnostic Testing 38 Verifying Proper Operation of Key System Lights 39 Confirming Loading of the Operatin...

Страница 12: ...BIOS POST Beep Codes 48 BIOS Recovery Beep Codes 49 Regulatory and Compliance Information 51 Product Regulatory Compliance 51 Product Safety Compliance 51 Product EMC Compliance Class A Compliance 51 Certifications Registrations Declarations 52 Product Regulatory Compliance Markings 52 Electromagnetic Compatibility Notices 53 FCC USA 53 Industry Canada ICES 003 54 Europe CE Declaration of Conformi...

Страница 13: ...t Lever and Attaching Processor 26 Figure 8 Installing Heat Sink over Processor 27 Figure 9 Replacing the Battery 30 Tables Table 1 Server Board SE7320SP2 Features 16 Table 2 Server Board SE7525GP2 Features 17 Table 3 Configuration Jumper J17 19 Table 4 BIOS Select Jumper J29 19 Table 5 NIC LEDs 20 Table 6 Keyboard Commands 31 Table 7 BIOS Error Messages 47 Table 8 Beep Codes 48 Table 9 BIOS Recov...

Страница 14: ...Intel Server Board SE7320SP2 SE7525GP2 User Guide 14 ...

Страница 15: ... The server boards SE7320SP2 and SE7525GP2 include dual channel Serial ATA and dual channel Parallel ATA support RAID 0 and 1 support is provided for Serial ATA drives The LX version of server board SE7320SP2 provides an additional PCI Express device for 10 100 1000 Mbits sec Ethernet LAN connectivity and a 4 port Silicon Image Serial ATA controller SI3124 The Server Board SE7320SP2 is shown below...

Страница 16: ...h support for one drive PS 2 keyboard and mouse ports LAN One Intel 82541 Platform LAN Connect PLC device for 10 100 1000 Mbits sec Ethernet LAN connectivity One PCI Express device for 10 100 1000 Mbits sec Ethernet LAN connectivity on the LX server board Expansion Capabilities Three independent PCI buses one x4 PCI Express one 64 bit 66 MHz PCI X 3 3 V one 32 bit 33 MHz PCI 5 V with five bus conn...

Страница 17: ...d 1 One floppy drive interface with support for one drive PS 2 keyboard and mouse ports LAN One Intel 82541 Platform LAN Connect PLC device for 10 100 1000 Mbits sec Ethernet LAN connectivity Expansion Capabilities Four independent PCI buses one x4 PCI Express one x16 PCI Express one 64 bit 66 MHz PCI X 3 3 V one 32 bit 33 MHz PCI 5 V with six bus connectors One x 4 PCI Express connector One x16 P...

Страница 18: ...ee figure 4 for details BB System Fan Header 4 I Auxiliary Power Connector CC Front Panel Connector J System Fan Header 1 DD SATA Backplane Header K Main Power Connector EE Front Panel USB Header L DIMM Sockets labeled from the top 1B 1A 2B 2A FF OEM Remote Management Card Connector M 12V CPU Power Connector GG LCD Header N Processor Socket 1 HH SATA B1 B2 B3 B4 Connectors SE7320SP2 LX server boar...

Страница 19: ...ould be jumpered on 1 2 for normal operation Password Clear 6 7 If these pins are jumpered administrator and user passwords will be cleared on the next reset These pins should be jumpered on 5 6 for normal operation BIOS Recovery 10 11 If these pins are jumpered the system will attempt to recover the BIOS by loading the BIOS code into the flash device from a floppy disk This jumper is typically on...

Страница 20: ...and left of each NIC provide the following information Table 5 NIC LEDs NIC LED Color LED State Description Off No network connection Solid Amber Network connection in place Left LED Blinking Amber Transmit receive activity Off 10 Mbps connection if left LED is on or blinking Solid Amber 100 Mbps connection NIC1 NIC2 Gigabit Right LED Solid Green 1000 Mbps connection Intel Server Board SE7320SP2 S...

Страница 21: ...system fans A SCSI LED Connector K IPMB Connector B System Fan Header 2 L Floppy Drive Connector C Main Power Connector M System Fan Headers 3 4 D Auxiliary Power Connector N Front Panel Connector E System Fan Header 1 O ATA Connectors F 12V CPU Power Connector P Front Panel USB Header G Processor 1 Fan Header Q OEM RMC Connector H System Fan Headers 5 6 R SATA Connectors I Hot Swap Backplane Head...

Страница 22: ...n is guaranteed only for qualified DIMMs approved by Intel For a complete list of supported DIMMs see the links under Additional Information and Software The minimum memory configuration is one DIMM installed in DIMM socket 1B the socket farthest from the processors However for optimum performance and dual channel interleave operation a minimum of two DIMMs should be installed DIMMs on channel A a...

Страница 23: ...displays DIMM1B DIMM1A DIMM2B and DIMM2A starting from the inside of the board DIMM2A is the socket closest to the processor socket For DIMM population rules see Memory Installing DIMMs To install DIMMs follow these steps 1 Observe the safety and ESD precautions at the beginning of this book See Safety Information 2 Turn off all peripheral devices connected to the server Turn off the server 3 Disc...

Страница 24: ...f the DIMM with the keys in the socket see inset in Figure 6 9 Insert the bottom edge of the DIMM into the socket 10 When the DIMM is inserted push down on the top edge of the DIMM until the retaining clips snap into place Make sure the clips are firmly in place 11 Reconnect or replace any internal components you needed to disconnect or remove 12 Replace the server s cover Reconnect any external c...

Страница 25: ...ow to install or replace a processor instead of using the instructions that came with the processor If a single processor is to be used it must be installed in the processor socket labeled CPU1 This socket is located closest to the corner of the server board When installing a second processor verify that the processors are identical and of the same voltage and speed Do not mix processors of differ...

Страница 26: ...rd 4 Remove the chassis cover See your chassis documentation for instructions 5 Lift the socket lever for the processor 6 Align the pins of the processor with the socket and insert the processor into the socket Lower the socket lever completely NOTE Make sure the alignment triangle mark and the alignment triangle cutout align correctly See Figure 7 OM15042 A B Figure 7 Opening Socket Lever and Att...

Страница 27: ...en each captive screw working around the heat sink Tighten the screws evenly Do not fully tighten one screw at a time Continue to gradually and evenly tighten each screw working around the heat sink See Figure 8 letter B 10 Server Chassis SC5275 E only Connect the heat sink fan cable to the processor fan connector TP00748 A B Figure 8 Installing Heat Sink over Processor 11 Reconnect or replace any...

Страница 28: ...er Reconnect any external components you needed to disconnect 13 Attach the AC power cord Installing a PCI Card Peripherals and add in cards are not included in your system and must be purchased separately The PCI slots support full height add in cards or low profile PCI add in cards If a low profile card is installed in the standard full height riser card it must be equipped with a standard full ...

Страница 29: ...nufacturer s instructions ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren ADVARSEL Lithiumbatteri Eksplosjonsfare Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten Brukt batteri returneres apparatleverandøren VARNING Explosionsfara vid felaktigt batte...

Страница 30: ...release the battery 7 Remove the battery from its socket TP00685 Figure 9 Replacing the Battery 8 Dispose of the battery according to local ordinance 9 Remove the new lithium battery from its package and being careful to observe the correct polarity insert it in the battery socket 10 Reconnect or replace any internal components you needed to disconnect or remove 11 Replace the server s cover Recon...

Страница 31: ... a selected feature has a value field or to select a sub field for multi valued features like time and date If a pick list is displayed the Enter key will undo the pick list and allow another selection in the parent menu Esc Exit The ESC key provides a mechanism for backing out of any field This key will undo the pressing of the Enter key When the ESC key is pressed while editing any field or sele...

Страница 32: ...ing the Current BIOS Settings 1 Boot the computer and press F2 when you see the message Press F2 Key if you want to run SETUP 2 Write down the current settings in the BIOS Setup program NOTE Do not skip step 2 You will need these settings to configure your computer at the end of the procedure Obtaining the Upgrade Download the BIOS image file to a temporary folder on your hard drive See Additional...

Страница 33: ...ly update the system BIOS The system will execute the AfuDOS update utility to update the BIOS When the update is complete the utility will display a green box with a message that says Completed Successfully The system will then reboot 4 If you selected option 2 to manually update the BIOS or to update the flash memory you can either select Update Flash Memory From a File or Update System BIOS Upd...

Страница 34: ...he language the BIOS uses for messages and the Setup program Use a bootable diskette containing the Intel flash utility and language files 1 Boot the computer with the bootable diskette in drive A The BIOS upgrade utility screen appears 2 Select Update Flash Memory From a File 3 Select Update Language Set Press Enter 4 Select drive A and use the arrow keys to select the correct lng file Press Ente...

Страница 35: ...n 5 A blue screen will be displayed and the recovery process will automatically run The system will continue to beep throughout the recovery process The recovery process is complete when the beeping stops 6 Remove the diskette 7 Power down and unplug the system from the AC power source 8 Move the BIOS recovery jumper at J1D1 back to the original position covering pins 13 and 14 9 Plug the system i...

Страница 36: ...word clear jumper is located on jumper block J17 1 Power down the system and disconnect the AC power 2 Open the server chassis 3 Move the jumper from pins 5 and 6 to the Clear Password position covering pins 6 and 7 4 Reconnect the AC power power up the system 5 Power down the system and disconnect the AC power 6 Return the Password Clear jumper to the original location covering pins 5 and 6 7 Clo...

Страница 37: ... boot reset Turn the system power off and then on This clears system memory restarts POST reloads the operating system and halts power to all peripherals Power off on Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less frequent cause If the problem you are experienci...

Страница 38: ...its source CAUTION Turn off devices before disconnecting cables Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external peripheral devices Disconnect each of device from the system except for the keyboard and the v...

Страница 39: ...utions for these specific problems Power light does not light No characters appear on screen Characters on the screen appear distorted or incorrect System cooling fans do not rotate Diskette drive activity light does not light Hard disk drive activity light does not light CD ROM drive activity light does not light There are problems with application software The bootable CD ROM is not detected Try...

Страница 40: ...s the keyboard functioning Test it by turning the Num Lock function on and off to make sure the Num Lock light is functioning Is the video monitor plugged in and turned on If you are using a switch box is it switched to the correct system Are the brightness and contrast controls on the video monitor properly adjusted Is the video monitor signal cable properly installed Does this video monitor work...

Страница 41: ...erly installed Does this video monitor work correctly if plugged into a different system System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly it is an indication of possible system component failure Check the following Is the power on light lit If not see Power Light Does Not Light If your system has LED lights for the fans is one or more of these LEDs l...

Страница 42: ... ROM DVD ROM drive s power and signal cables properly installed Are all relevant switches and jumpers on the drive set correctly Is the drive properly configured Cannot Connect to a Server Make sure the network cable is securely attached to the correct connector at the system back panel Try a different network cable Make sure you are using the correct and the current drivers See Additional Informa...

Страница 43: ...r supports shared interrupts Make sure your operating system supports shared interrupts Try reseating the add in adapter The add in adapter stopped working without apparent cause Try reseating the adapter first then try a different slot if necessary The network driver files may be corrupt or deleted Delete and then reinstall the drivers Run the diagnostics System Boots when Installing PCI Card Sys...

Страница 44: ...pment failure However they can also be caused by file corruption or changes to the software configuration Check the following If you are running the software from a diskette CD ROM or DVD ROM try a different diskette Uninstall and reinstall the software Make sure all necessary files are installed If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is ...

Страница 45: ... the tested drives Make sure you have not exceeded the power budget for the server See Additional Information and Software for a link to software to check your power budget If using SCSI drives verify that each SCSI ID number is unique on the SCSI bus See your drive documentation for details on setting the SCSI ID for your drives If using ATA drives verify that the master slave settings are set co...

Страница 46: ...el Control panel and board left side Green Blinking Activity No action required Memory fault 1 6 Identify failing memory module DIMM end front of board Amber On Fault POST code 1 4 LSB bit1 bit2 MSB Display boot 80 POST code Left rear of board Each LED can be Off Green Amber Red See the POST code table Fan Pack Fault Warn on fan failure Front center board Amber On Fault CPU 1 2 Fan Fault Identify ...

Страница 47: ...e display type is different than what has been stored in CMOS Check Setup to make sure type is correct CMOS Checksum Bad The CMOS checksum is incorrect CMOS memory may have been corrupted Run Setup to reset values CMOS Settings Wrong CMOS values are not the same as the last boot These values have either been corrupted or the battery has failed CMOS Date Time Not Set The time and or date values sto...

Страница 48: ... by Jumper NVRAM CMOS and passwords have been cleared The system should be powered down and the jumper removed CTRL_N Pressed CMOS is ignored and NVRAM is cleared User must enter Setup BIOS POST Beep Codes The table below lists the POST error beep codes Prior to system video initialization the BIOS uses these beep codes to inform users of error conditions The beep code occurs only when a critical ...

Страница 49: ...ery diskette An error or warning condition at boot can result in a series of beeps being issued known as beep codes These beeps have a code that identifies system or PCI card events For example some Intel RAID cards have beep codes Before checking for a system beep code error make sure the PCI card is not causing the beeping Intel Server Board SE7320SP2 SE7525GP2 User Guide 49 ...

Страница 50: ...Intel Server Board SE7320SP2 SE7525GP2 User Guide 50 ...

Страница 51: ...ial type market place Intel targets 10db margin to Class A Limits The Server Board SE7320SP2 SE7525GP2 has been has been tested and verified to comply with the following electromagnetic compatibility EMC regulations when installed a compatible Intel host system For information on compatible host system s refer to Intel s Server Builder Web site or contact your local Intel representative FCC ICES 0...

Страница 52: ... Listed on one System License Belarus RRL Certification Korea Ecology Declaration International Product Regulatory Compliance Markings This product is marked with the following Product Certification Markings Table 10 Product Certification Markings Regulatory Compliance Country Marking UL Mark USA Canada CE Mark Europe FCC Marking Class A USA EMC Marking Class A Canada CANADA ICES 003 CLASS A CANAD...

Страница 53: ...is equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to an outlet on a circuit other tha...

Страница 54: ... been tested in accordance too and complies with the Low Voltage Directive 73 23 EEC and EMC Directive 89 336 EEC The product has been marked with the CE Mark to illustrate its compliance Taiwan Declaration of Conformity BSMI The BSMI Certification Marking and EMC warning is located on the outside rear area of the product Korean Compliance RRL English translation of the notice above 1 Type of Equi...

Страница 55: ... 069 9509 6099 Italy 02 696 33276 Spain 91 377 8166 Belgium 02 714 3182 Finland 9 693 79297 Denmark 38 487077 Norway 23 1620 50 Sweden 08 445 1251 Holland 020 487 4562 In Asia Pacific region Australia 1800 649931 Hong Kong 852 2 844 4456 Korea 822 767 2595 China 800 820 1100 toll free 8 621 33104691 not toll free Singapore 65 6213 1311 India 0006517 2 68303634 manual toll free From India you need ...

Страница 56: ... AT T USA at 800 225 288 Once connected dial 800 843 4481 Miami 1 800 621 8423 Ecuador Andimate Contact AT T USA at 1 999 119 Once connected dial 800 843 4481 Ecuador Pacifictel Contact AT T USA at 1 800 225 528 Once connected dial 800 843 4481 Guatemala Contact AT T USA at 99 99 190 Once connected dial 800 843 4481 Venezuela Contact AT T USA at 0 800 2255 288 Once connected dial 800 843 4481 Arge...

Страница 57: ...w Brief Problem Description Provide a brief description below See the last page for space to include a detailed problem description Board Chassis Information Baseboard Revision PBA DIMM Configuration Baseboard Serial Number DIMM1B MB CPU1 Speed Stepping Spec DIMM1B Vendor part number CPU2 Speed Stepping Spec DIMM1A MB System BIOS Version DIMM1A Vendor part number HSC Firmware Version DIMM2B MB Cha...

Страница 58: ...ision IRQ I O Base Address FW Rev PCI Express x16 PCI Slot 6 PCI Express x4 PCI Slot 4 PCI X 64 66 PCI Slot 1 PCI Slot 2 PCI 32 33 PCI Slot 3 PCI Slot 5 Video On Board Video Add in Video NIC On Board NIC1 1 Gb On Board NIC2 1 Gb Hard Drive Information ATA of drives installed Make Model Firmware Revision SCSI of drives installed Make Model Firmware Revision SATA of drives installed Make Model Firmw...

Страница 59: ...em Description In the space below provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found Please also include any details on troubleshooting already done 59 ...

Страница 60: ...60 ...

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