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viii

Intel

Server Board S5000PSL

Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error

messages and POST code messages. You will also find suggestions for performing

troubleshooting activities to identify the source of a problem.

Product Accessories

This server board is compatible with the following Intel

Server Chassis:

•

Intel

Server Chassis SC5400

•

Intel

Entry Server Chassis SC5299-E

You may need or want to purchase one or more of the following items for your server:

Processor, memory FBDIMMs, hard drive, USB floppy drive, CD-ROM or DVD-ROM

drive, RAID controller, operating system.

For information about which accessories, memory, processors, and third-party hardware

have been tested and can be used with your board, and for ordering information for Intel

products, see http://support.intel.com/support/motherboards/server/S5000PSL/

compat.htm.

Additional Information and Software

If you need more information about this product or information about the accessories that

can be used with this server board, use the following resources. These files are available at

http://support.intel.com/support/motherboards/server/S5000PSL/

Table 1. Additional Information and Software

For this Information or

Software

Use this Document or Software

Technical information,
including BIOS settings
and chipset information

Intel

Server Board S5000PSL

Technical Product Specification

and

the

Intel

S5000 Series Chipsets Server Board Family Datasheet.

See the section on the web page titled

Technical Specifications

Hardware integration
instructions

Intel

Server Board S5000PSL

Quick Start User's Guide

in the

product box.

See the section on the web page titled

Installation and Use

Virtual system tours and
interactive repair
information

A link to the SMaRT Tool is available under

Other Resources

at the

right side of the screen at

http://support.intel.com/support/motherboards/server/S5000PSL

Accessories or other Intel
server products

Spares and Configuration Guide.

See the section on the web page titled

Installation and Use

Содержание S5000PSL

Страница 1: ...Intel Server Board S5000PSL User Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies Products Intel Order Number D36217 003...

Страница 2: ...changes to specifications and product descriptions at any time without notice Intel server boards contain a number of high density VLSI and power delivery components that need adequate airflow for co...

Страница 3: ...nt Toolkit 2 0 CD oder unter http support intel com support motherboards server sb cs 010770 htm Consignes de s curit Lisez attention toutes les consignes de s curit et les mises en garde indiqu es da...

Страница 4: ...iv Intel Server Board S5000PSL http support intel com support motherboards server sb CS 010770 htm Intel Server Boards and Server Chassis Safety Information Intel...

Страница 5: ...result Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one...

Страница 6: ...vi Intel Server Board S5000PSL...

Страница 7: ...place components on the Intel Server Board S5000PSL For the latest version of this manual see http support intel com support motherboards server S5000PSL Manual Organization Chapter 1 provides a brief...

Страница 8: ...eed more information about this product or information about the accessories that can be used with this server board use the following resources These files are available at http support intel com sup...

Страница 9: ...ction on the web page titled Compatibility To make sure your system falls within the allowed power budget Power Budget Analysis Tool See the section on the web page titled Installation Use Software to...

Страница 10: ...x Intel Server Board S5000PSL...

Страница 11: ...onfiguration Jumpers 7 Intel Light Guided Diagnostics 9 Back Panel Features 12 RAID Support 13 SATA Server Board 13 SAS Server Board 14 ROMB Server Board 15 Hardware Requirements 16 Processor 16 Memor...

Страница 12: ...ce Information 49 Product Regulatory Compliance 49 Product Safety Compliance 49 Certifications Registrations Declarations 50 Product Regulatory Compliance Markings 50 Electromagnetic Compatibility Not...

Страница 13: ...Cannot Connect to a Server 61 Problems with Network 61 System Boots when Installing PCI Card 62 Problems with Newly Installed Application Software 62 Problems with Application Software that Ran Correc...

Страница 14: ...xiv Intel Server Board S5000PSL...

Страница 15: ...27 Figure 9 Locating DIMM Sockets 30 Figure 10 Installing FBDIMMs 31 Figure 11 Locating Processor Sockets 34 Figure 12 Opening Processor Socket Lever 35 Figure 13 Opening Load Plate 35 Figure 14 Remov...

Страница 16: ...xvi Intel Server Board S5000PSL...

Страница 17: ...oard Features 2 Table 3 NIC LEDs 12 Table 4 Setup Menu Key Use 22 Table 5 Heatsink Requirements for Compatible Intel Server Chassis 37 Table 6 Product Certification Markings 50 Table 7 Resetting the S...

Страница 18: ...xviii Intel Server Board S5000PSL...

Страница 19: ...n features of the Intel Server Board S5000PSL This chapter provides a photograph of the product a list of the server board features and diagrams showing the location of important components and connec...

Страница 20: ...000X Chipset Intel 6321ESB I O Controller Hub Intel 5000X Memory Controller Hub Cooling Support for Two processor fans 4 pin headers Four front fans 6 pin headers Two rear fans 4 pin header 3 pin fans...

Страница 21: ...NIC connectors for 10 100 1000 Mb connections Dual GbE with Intel I O Acceleration Technology Intel I O AT through the Intel 8256EB Network Connection Four USB 2 0 ports at the back of the board Inte...

Страница 22: ...PCI Express slot add in card slot 4 Product code S5000PSLSAS Intel Embedded Server RAID Technology II provides SAS SATA RAID 0 1 and 10 with optional RAID 5 support provided by the Intel RAID Activat...

Страница 23: ...sockets see Figure 5 on page 17 GG Enclosure management SAS SGPIO header product code S5000PSLSAS only B PCI X 64 bit 100 133 MHz slot 2 R Processor 1 socket HH Enclosure management SAS SES2 product...

Страница 24: ...y on product code S5000PSLSAS J RMM connector connector for Intel Remote Management Module Z System fan 1 header PP USB port K Back panel I O ports see Figure 4 on page 12 AA Processor power connector...

Страница 25: ...umpered for 5 to 10 seconds the CMOS settings will be cleared on the next server reset These pins should not be jumpered for normal operation Note The server does not need to be reset with the jumpers...

Страница 26: ...red for normal operation Note The server does not need to be reset with the jumpers on these pins for the password to be cleared To use this jumper to reset the password Power down the server Place th...

Страница 27: ...gnostic LEDs to help you identify failed and failing components and to help you identify the server from among several servers Except for the ID LED the status LED and the 5 volt standby LED the LEDs...

Страница 28: ...s LED The status LED indicates whether a system is operating correctly has experienced a minor fault or a major system error For details about this LED see the Technical Product Specification F ID LED...

Страница 29: ...andby LED This LED is green whenever AC power is applied to the system The system does not need to be powered on in order for this LED to be on R Processor 2 fault LED This LED indicates a fault has o...

Страница 30: ...ottom F Bit 1 LED POST LED B Status LED G LSB LED POST LED C ID LED H Serial A top Video bottom D MSB LED POST LED I NIC1 top two USB bottom E Bit 2 LED POST LED J NIC 2 top two USB bottom Table 3 NIC...

Страница 31: ...anced modes affect the RAID configuration as follows Legacy supports four disk drives and does not provide RAID support Enhanced supports six disk drives and is required for RAID configurations When t...

Страница 32: ...ded Server RAID Technology II is available This enables SAS RAID modes 0 1 or 10 for the four blue ports on the server board These SAS controller can mix SAS and SATA drives If the SAS option ROM is d...

Страница 33: ...e Intel RAID Smart Battery can be installed to provide up to 65 hours of data cache protection during a power outage Intel Integrated Server RAID supports up to 16 physical drives and up to 64 logical...

Страница 34: ...ist of supported processors see the links under Additional Information and Software Memory The Intel Server Board S5000PSL provides eight DIMM sockets in two branches Each branch contains two channels...

Страница 35: ...ckets Callout DIMM Socket Callout DIMM Socket A Branch 1 Channel A DIMM_A1 E Branch 2 Channel C DIMM_C1 B Branch 1 Channel A DIMM_A2 F Branch 2 Channel C DIMM_C2 C Branch 1 Channel B DIMM_B1 G Branch...

Страница 36: ...terms of timing technology or size If the FBDIMMs on adjacent channels of a branch are not identical the FBDIMM on the higher channel is disabled If Branch 0 cannot support the dual channel mode of op...

Страница 37: ...RAID Smart Battery Product Code S5000PSLROMB only The Intel RAID Smart Battery product code AXXRSBBU3 is a small battery pack accessory The Smart Battery preserves the contents of the RAID Cache DIMM...

Страница 38: ...time Keyboard video and mouse control KVM is redirected to a managing system This provides remote control USB media redirection allows you to use a USB device anywhere on the network as if it was ins...

Страница 39: ...er after POST completes the memory test When you have moved the CMOS jumper on the server board to the Clear CMOS position enabled In the two conditions listed above during the Power On Self Test POST...

Страница 40: ...or the F5 function key is used to change the value of the current item to the previous value This key scrolls through the values in the associated pick list without displaying the full list F6 or Chan...

Страница 41: ...as performed This provides a safeguard against problems that might happen during the upgrade such as a power outage during the upgrade process This is called the rolling BIOS feature F9 Setup Defaults...

Страница 42: ...the procedure Obtaining the Upgrade Download the BIOS image file to a temporary folder on your hard drive See Additional Information and Software for a link to the update software Note Review the inst...

Страница 43: ...wn the server and disconnect the AC power 2 Open the chassis See your chassis documentation for instructions on removing the chassis cover 3 Locate the BIOS Bank Select jumper at board position J1C3 S...

Страница 44: ...chassis See your chassis documentation for instructions on removing the chassis cover 3 Locate the Passwrd Clr jumper block at board position J1D2 See Figure 7 4 Move the jumper from the normal opera...

Страница 45: ...ctions on removing the chassis cover 3 Locate the CMOS Clr jumper block at board position J1D1 See Figure 8 4 Move the jumper from the normal operation position covering pins 1 and 2 to the CMOS Clear...

Страница 46: ...28 Intel Server Board S5000PSL...

Страница 47: ...M_D1 and DIMM_D2 starting from the inside of the board DIMM_A1 is the socket closest to the MCH See Memory on page 16 for a discussion of the memory requirements and options See Additional Information...

Страница 48: ...ecessary to access the DIMM sockets See the documentation that came with your chassis for instructions on removing chassis components Figure 9 Locating DIMM Sockets Callout DIMM Socket Callout DIMM So...

Страница 49: ...edge of the FBDIMM into the socket 11 When the FBDIMM is inserted push down on the top edge of the FBDIMM until the retaining clips snap into place See letter C in Figure 10 12 Make sure the clips lat...

Страница 50: ...ackage 8 Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets See the documentation that came with your chassis for instructions on installing chassis components 9 R...

Страница 51: ...drop into place To install a processor follow these instructions 1 Observe the safety and ESD precautions in Safety Information on page iii 2 Turn off all peripheral devices connected to the server T...

Страница 52: ...entation that came with your chassis for instructions on removing chassis components 7 Push down on the lever attached to the processor socket While holding the lever down pull it towards the center o...

Страница 53: ...35 Figure 12 Opening Processor Socket Lever 8 Push down on the rear tab of the load plate to swing the front of the load plate up slightly Fully open the load plate See Figure 13 Figure 13 Opening Lo...

Страница 54: ...over 11 Set the processor in the socket with the processor cutouts matching the processor socket notches See Figure 15 Figure 15 Setting Processor in Place 12 Close the load plate 13 Close the socket...

Страница 55: ...to be connected to the server board The following table shows the Intel server chassis compatible with this server board and whether each chassis requires an active or a passive heatsink Table 5 Heat...

Страница 56: ...ith the four posts surrounding the processor 3 Loosely screw in the captive screws on the heat sink corners in the order shown by Figure 16 Do not fully tighten one screw before loosely attaching the...

Страница 57: ...or disconnected to reach the processor sockets See the documentation that came with your chassis for instructions on installing chassis components 7 Replace the chassis cover and reconnect the AC pow...

Страница 58: ...s 6 Active heatsink only Unplug the processor fan cable from the server board 7 Loosen the four captive screws on the corners of the heat sink 8 Twist the heat sink slightly to break the seal between...

Страница 59: ...towards the center of the board to disengage the lever from the hook Fully open the lever See Figure 18 Figure 18 Opening Processor Socket Lever 11 Push down on the rear tab of the load plate to swing...

Страница 60: ...her the processor or the processor socket Figure 20 Removing Processor from Socket 13 Store the processor in the packaging materials in which it came 14 Install the protective cover over the load plat...

Страница 61: ...it loses voltage and the system settings stored in CMOS RAM in the RTC for example the date and time may be wrong Contact your customer service representative or dealer for a list of approved devices...

Страница 62: ...g and Removing the CMOS Battery 7 Dispose of the battery according to local ordinance 8 Remove the new battery from its package 9 Being careful to observe the correct polarity insert the battery into...

Страница 63: ...e without notice Before calling fill out an System Issue Report Form A sample form is provided on the following pages However for the fastest service please submit your form via the Internet For an up...

Страница 64: ...via Philippines New Zealand 0800 444 365 Pakistan 632 63684 15 IDD via Philippines Philippines 1 800 1 651 0117 Singapore 65 6213 1311 Taiwan 2 2545 1640 Thailand 1 800 631 0003 Vietnam 632 6368416 I...

Страница 65: ...ictel Contact AT T USA at 1 800 225 528 Once connected dial 800 843 4481 Guatemala Contact AT T USA at 99 99 190 Once connected dial 800 843 4481 Mexico Contact AT T USA at 001 800 462 628 4240 Once c...

Страница 66: ...48 Intel Server Board S5000PSL...

Страница 67: ...uired to comply with Class A emission requirements because it is intended for a commercial type market place Intel targets 10db margin to Class A Limits The Intel Server Board S5000PSL has been has be...

Страница 68: ...MED Declaration of Conformity New Zealand BSMI Certification Taiwan Belarus Listed on one System License Belarus RRL Certification Korea Ecology Declaration International Product Regulatory Compliance...

Страница 69: ...ll not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is enc...

Страница 70: ...emissions from digital apparatus set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Canadian Department of Communications Europe CE Declaration of Confor...

Страница 71: ...me On License and Product 2 Certification No On RRL certificate Obtain certificate from local Intel representative 3 Name of Certification Recipient Intel Corporation 4 Date of Manufacturer Refer to d...

Страница 72: ...d pending RoHS exemption applies RoHS implementation details are not fully defined and may change Threshold limits and banned substances are noted below Quantity limit of 0 1 by mass 1000 PPM for Lead...

Страница 73: ...n see Getting Help on page 45 for assistance System Boot Quiet Time The power on self test POST process includes a quiet time during which the system may appear to be hung This may last as long as 40...

Страница 74: ...ll jumper and switch settings on add in boards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure that there are...

Страница 75: ...monitor 4 If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A and no CD ROM disk in the CD ROM drive 5 If the power LED does light attempt to boo...

Страница 76: ...might be loose Have you securely plugged the server AC power cord into the power supply Some power supplies have a power switch on the back of the power supply next to the fan If your system has one i...

Страница 77: ...mply with the system requirements Make sure the memory FBDIMMs have been populated according to the system requirements Remove the memory FBDIMMs and re seat them Make sure the processor s comply with...

Страница 78: ...control panel LEDs lit Have any of the fan motors stopped Use the server management subsystem to check the fan status Have your fans speeded up in response to an overheating situation Have your fans...

Страница 79: ...roblems with Network The system hangs when the drivers are loaded Certain drivers may require interrupts that are not shared with other PCI drivers For these drivers it may be necessary to alter setti...

Страница 80: ...urn off the server power by using the power button on the front of the system Unplug the AC power cord s from the server Problems with Newly Installed Application Software Problems that occur when you...

Страница 81: ...nd the system not responding to user commands Note Random errors in data files If you are getting random errors in your data files they may be getting corrupted by voltage spikes on your power line If...

Страница 82: ...ntel Light Guided Diagnostics on page 9 BIOS POST Beep Codes The table below lists the POST error beep codes Prior to system video initialization the BIOS uses these beep codes to inform users of erro...

Страница 83: ...ction to Take 1 Front panel CMOS clear has been initiated 1 5 1 1 Processor failure Reseat or replace the failed processor 1 5 2 1 No processor is installed or the CPU 1 socket is empty Reseat or repl...

Страница 84: ...66 Intel Server Board S5000PSL...

Страница 85: ...st page for space to include a detailed problem description ____________________________________________________________________ ____________________________________________________________________ __...

Страница 86: ...________ DIMM D1 MB and vendor part number __________________________________ DIMM D2 MB and vendor part number __________________________________ Operating System Information Operating System _______...

Страница 87: ..._______________________________________ Control Panel Information Standard Control Panel _________________________________________________ Intel Local Control Panel____________________________________...

Страница 88: ..._________________________________________________________________ ____________________________________________________________________ _________________________________________________________________...

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