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Intel® Optane™ Memory

May 2019

Installation Guide

571964-005US

51

4.3

Intel® Optane™ Memory Application Installation Failures

Unsupported CPU

The following window will appear if the installation package is used on a system with an unsupported CPU. Please
check the minimum requirements provided in section 1.2 of this document for further details.

Unsupported Chipset

The following window will appear if the installation package is attempted on a system with an unsupported
chipset. Please check the minimum requirements provided in section 1.2 of this document for further details

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Содержание Optane H Series

Страница 1: ...Document Number 571964 005US Intel Optane Memory M and H Series Installation Guide May 2019 Revision 5...

Страница 2: ...t finalize a design with this information The products described in this document may contain design defects or errors known as errata which may cause the product to deviate from published specificati...

Страница 3: ...eration 38 Disabling Acceleration 42 Uninstalling the Application 44 3 Additional Features Capabilities 48 3 1 Data Drive Acceleration DDA 48 Hardware Software Requirements 48 Enable Disable Accelerat...

Страница 4: ...ntel Optane memory H series This device contains Intel Optane memory media and Intel QLC 3D NAND media on the same drive NOTE Differences between the setup and settings that apply to only one of the p...

Страница 5: ...ue to customizations specific to the platform before beginning Details provided in this document are for reference for experienced users only 1 The system will contain the Intel Optane memory H Series...

Страница 6: ...4 2 Intel BIOS SATA controller mode set to Intel RST 3 Hardware Remapping Disabled on the PCIe slots there will be two PCIe x2 storage devices detected until they are paired in the operating system a...

Страница 7: ...ide 571964 005US 7 3 When installing the Windows OS make sure to leave an Unallocated space with a minimum of 5 MB at the end of the disk max LBA a This space is required for any drive that is being a...

Страница 8: ...ment application can be installed 1 Go to https downloadcenter intel com download 28650 v t and select download the f6flpy x64 zip package 2 Unzip the package to a location you will remember Browse to...

Страница 9: ...with the Intel Optane memory H10 with solid state storage in the system For Intel Optane memory M Series products accelerating SATA Slow drives the non Intel Optane memory device would be listed as t...

Страница 10: ...Intel Optane Memory Installation Guide May 2019 10 571964 005US 3 Select the Enable Intel Optane button 4 Confirm understanding that all data will be removed from the Intel Optane memory select Enable...

Страница 11: ...into a single volume 6 A restart is required once volume creation is complete do so by selecting Restart a If the module contains at least 32GB of Intel Optane memory capacity just before entering the...

Страница 12: ...ing the system enter the application and the volume will be shown in the Manage and Intel Optane Memory tab a The volume will also be shown in the OS related applications such as Device Manager and Di...

Страница 13: ...emory page will look similar to the following image Disabling Acceleration The images below are with the Intel Optane memory H10 with solid state storage in the system For Intel Optane memory M Series...

Страница 14: ...stallation Guide May 2019 14 571964 005US 2 Confirm that you wish to disable acceleration select Disable 3 Acceleration is being disabled The Intel Optane memory fast media and the slow media are bein...

Страница 15: ...Optane Memory May 2019 Installation Guide 571964 005US 15 4 Once complete select Restart Uninstalling the Application 1 Verify that acceleration has been disabled before uninstalling the user interfa...

Страница 16: ...ane Memory Installation Guide May 2019 16 571964 005US 2 Right click on the Windows start menu and select Apps and Features 3 Search for Optane and select Uninstall 4 Once complete a system restart is...

Страница 17: ...ll the operating system with the BIOS settings as noted in section 1 2 2 Note This automated feature will only attempt to update the SATA mode setting and enable Hardware remapping on the PCIe port th...

Страница 18: ...roller is configured in AHCI mode This screen informs the user that it will be automatically switching the SATA controller to RST Premium Mode Click Next to continue 4 The following dialog box require...

Страница 19: ...llows the user to select where the software files will be loaded on the system The user can either navigate to a location using the Change button or use the default provided The user must click Next t...

Страница 20: ...boot into Safe Mode where the system BIOS settings will be changes from AHCI to RST Premium mode and enable Hardware Remapping for the port in which the module is installed 8 After the system restart...

Страница 21: ...for Intel Optane Memory in the Windows file search At this point the user must click Next in order to finish enabling Intel Optane memory Platforms Starting in Intel RST Premium Mode For successful in...

Страница 22: ...g screen informs the user that the driver may be used to control which drive the computer boots from Click Next to continue 4 The following screen requires the user to read and accept the License Agre...

Страница 23: ...s the user to select where on the system the software files will be loaded The user can either navigate to a location using the Change button or use the default provided The user must click Next to co...

Страница 24: ...At this point in the installation process the system will need to restart 8 Once the system has completed the reboot and has entered the OS the user will be prompted to complete the installation proce...

Страница 25: ...using AC power 1 When the user chooses to continue the setup process the window below will appear at the startup of the Intel Optane Memory application This may take several seconds to appear 2 Naviga...

Страница 26: ...3 In the Warning dialog box that appears confirm understanding that all data will be removed from the Intel Optane memory and click Continue 4 Acceleration is being enabled The Intel Optane memory fas...

Страница 27: ...art a If the module contains at least 32GB of Intel Optane memory capacity you may see a screen that shows some finishing details of the enabling process just before entering the OS This is related to...

Страница 28: ...he application and the volume will be displayed in the Setup tab a The volume will also appear in OS system related applications such as Device Manager and Disk Management The individual drives will n...

Страница 29: ...Optane Memory May 2019 Installation Guide 571964 005US 29 2 Acceleration is being disabled The Intel Optane memory fast media and the slow media are being separated un paired 3 When complete select Re...

Страница 30: ...005US 4 Once the system has rebooted to the OS open the Intel Optane Memory application Setup tab and verify that the volume is no longer enabled Uninstalling the Application 1 Verify that accelerati...

Страница 31: ...019 Installation Guide 571964 005US 31 2 Click on the Windows Start menu While the menu is open begin typing Control Panel to search for Control Panel 3 In the Control Panel under Programs select the...

Страница 32: ...ht the Intel Optane Memory application from the list Click the uninstall option 5 After clicking the control panel option to uninstall the Intel Optane Memory application window below will appear Clic...

Страница 33: ...4 005US 33 6 The following window provides information about what the Intel Optane memory driver controls on the system Click Next to continue uninstalling the Intel Optane Memory application 7 The pr...

Страница 34: ...the Intel Rapid Storage Technology application on a computer with the operating system already installed on a platform that meets the requirements outlined in Section 1 2 The Intel Rapid Storage Techn...

Страница 35: ...tion to the user that the driver itself will not be able to be uninstalled after installation completes The user can click Next to continue the process 4 The following screen requires the user to read...

Страница 36: ...e ReadMe information regarding the options of the SetupRST exe The user can click Next to continue with the install 6 The following screen shows the location where the RST files will be saved to The u...

Страница 37: ...e following screen informs the user for a final time that the software is about to be installed The user can choose to go Back Cancel out the installation or click Next to continue 8 The following scr...

Страница 38: ...e system Enabling Acceleration Note When enabling acceleration on the Intel Optane memory H Series in a mobile platform it is required that the system be plugged in using AC power 1 Acceleration can b...

Страница 39: ...ntel Optane memory tab the drop down menus display the available Intel Optane memory combinations that can be selected Select the appropriate combination and click Enable a If the words SYSTEM appear...

Страница 40: ...Intel Optane Memory Installation Guide May 2019 40 571964 005US 3 Acceleration is being enabled The Intel Optane memory fast media and the slow media are being paired into a single volume...

Страница 41: ...reen that shows some finishing details of the enabling process This is related to the scheduling of data cache and is not supported on 16GB devices 5 Once the system reboot is complete enter the appli...

Страница 42: ...tus or Intel Optane Memory tabs On the Status page click the Disable link 2 The user will be presented with a pop up asking to confirm that they want to disable Intel Optane memory Press Yes to disabl...

Страница 43: ...the volume is disabled a system reboot from the Windows Start Menu is required a If using the Intel Optane Memory tab a reboot button will appear 5 Once the system has rebooted into the OS the user ca...

Страница 44: ...2019 44 571964 005US Uninstalling the Application 1 Verify that acceleration has been disabled before uninstalling the application 2 Click on the Windows Start Menu and search for Control Panel by ty...

Страница 45: ...2019 Installation Guide 571964 005US 45 3 Select the Uninstall a program link located under Programs in the Control Panel 4 Highlight the Intel Rapid Storage Technology application from the list Clic...

Страница 46: ...tel RST installer will begin the uninstallation process Click Next to continue 6 Click Next to continue uninstalling The user is given the option to see the process on reconfiguring the system so that...

Страница 47: ...2019 Installation Guide 571964 005US 47 7 The next window will show a progress bar of the driver installation 8 Once prompter click the Finish button to complete the uninstall process This will cause...

Страница 48: ...ptane memory Intel Optane memory M Series based system 1 System drive Ex C with the Windows 10 operating system installed can be SATA or NVMe 2 Data drive Ex D to be accelerated must be SATA drive 3 I...

Страница 49: ...omized responsiveness by allowing the selection of specific files folders and applications to be accelerated Note Pinning supported on 32GB or greater capacity Intel Optane memory devices only See mor...

Страница 50: ...a comprehensive list of errors for all applications 4 1 Device Detection Issues If the module is not detected in the Windows environment or system BIOS see the following for some troubleshooting to t...

Страница 51: ...ion package is used on a system with an unsupported CPU Please check the minimum requirements provided in section 1 2 of this document for further details Unsupported Chipset The following window will...

Страница 52: ...ackage is attempted on a system with an unsupported OS Please check the minimum requirements provided in section 1 2 of this document for further details Unsupported BIOS This window will appear if th...

Страница 53: ...found here https www intel com content www us en support articles 000024558 memory and storage intel optane memory html Unsupported System Drive The following window will appear if the installation i...

Страница 54: ...nnot be resized because it is blocked for resizing Please refer to the following link for more details https www intel com content www us en support memory and storage intel optane memory 000024253 ht...

Страница 55: ...or Checking System Compatibility The following window will appear if installer has a failure while checking the platform for chipset compatibility The following window will appear if the installation...

Страница 56: ...s https www intel com content www us en support memory and storage intel optane memory 000024253 html Intel Rapid Storage Technology is Already Installed The following window will appear if the instal...

Страница 57: ...ach the missing Intel Optane memory module and ensure that it is correctly installed into the system b If the Intel Optane memory module is not missing or disconnected attempt the following i Check th...

Страница 58: ...on the port that the module is connected to ii If the slow media portion of the device is present check the system BIOS state of the module and contact your system vendor support team or Intel Custom...

Страница 59: ...slot for the media and instructions to remove insert the M 2 module 3 Close the computer and power it on 4 Boot into the Windows OS Re enable Acceleration 1 Depending on the application being used to...

Страница 60: ...s Windows Assessment and Deployment Kit ADK installed Windows 10 64b ISO Latest F6 Intel Rapid Storage Technology SW driver package available from downloadcenter intel com USB Key for installation Ste...

Страница 61: ...s and Windows Explorer are closed before starting this process 7 Based on the Windows 10 version determine which index number to modify Choose the index that matches the Windows 10 version being used...

Страница 62: ...ceunsigned recurse 10 Mount the Windows Recovery Image dism mount image imagefile c Win10USB windows windows system32 recovery winre wim Index 1 mountdir winre 11 Add the Intel Rapid Storage Technolog...

Страница 63: ...y 2019 Installation Guide 571964 005US 63 13 Un Mount the Windows Image dism unmount wim mountdir windows commit 14 Copy the updated install wim in the working directory back to the sources directory...

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