46
6
I cannot play my video
files.
1. If the files are videos, recorded
using your tablet, restart your
tablet.
2. If the files are from other
sources, check if they are
damaged.
3. If they are not damaged, try to
convert them to a more widely
supported format such as MP4.
7
I cannot play my audio
(or music) files.
1. If the files are recorded using
your tablet, restart your tablet.
2. If the files are from other
sources, check if they are
damaged.
3. If they are not damaged, try to
convert them to a more widely
supported format such as MP3.
8
I forgot my unlock
pattern (or password).
If you have an active Google
account on your tablet, the
screen will prompt you to confirm
your Google account after you fail
to enter the correct pattern or
password several times. Follow
the instructions to reset the
pattern or password.
If this is not the case, you can
clean boot the tablet, which can
restore your tablet to default
setting. See next section for
details.