Maintenance & Service
Information
Filter:
Twist to the left and remove. See “AQ35 Filter
Replacement” section above.
Descaling:
The boiler should be periodically checked for
scale build-up…see below:
In hard water areas, the boiler should be
descaled on a regular basis to maintain efficient
operation, minimise energy consumption, and
also retain the water quality. The frequency
depends on the hardness of the local mains
water supply and the regular replacement of the
AQ35 filter cartridge.
To de-scale:
• Disconnect machine from power supply
• Empty the machine through the draw-off tap
and allow to cool
• Lift off the outer-lid.
• Remove tank-lid (four fixing screws).
• Lift out the evaporation plates (inside of tank
– Remember order of removal)
• Remove as much scale as possible by hand.
Any scale which is difficult to remove can be
dissolved by using a de-scaling solution.
• Wipe clean the level sensing probes.
• Flush with copious amounts of cold water to
ensure all traces of de-scaler are removed
before using the boiler again.
• Replace evaporation plates, tank-lid and
outer lid.
Draw-off tap:
The tap spring and washer components are
subject to wear & tear. It is advisable to keep
a spare tapspring and washer in case of
emergencies.
Accessories & Spares (Tel: 01704 502905)
Replacement Tap Washer:
TP1001/L
Replacement Tap Spring:
TP1007/N
Replacement Filter Cartridge:
AQ35
Rear-overflow Kit
ROFK1
(connection to perm waste):
A full range of spares and accessories are
available from our spares department.
Service/Technical Support:
Tel: 01704 502911
To ensure your service enquiry is handled as
efficiently as possible, please have the following
information available;
• Brief description of problem
• Product Type (model)
• Serial Number (label on right-hand side of
machine). This is essential
Guarantee
Your boiler is guaranteed for twelve months from
date of installation.
Our guarantee includes on site labour and parts
for problems caused by fault of manufacture and
component failure with the following exclusions:
Problems caused by hard water and lime scale.
We regret that we cannot be held responsible for
problems caused by hard water
• Dripping Taps. These components are
subject to wear and tear but in the event
of a tap failing within twelve months of
installation, we will be pleased to replace the
tap assembly by post. Fitting is very simple
and requires no tools. An engineer call out is
not necessary.
• Accidental damage, misuse or use not in
accordance with these instructions and
damage caused by incorrect installation.
• The manufacturer disclaims any liability for
incidental, or consequential damages.
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