48
Troubleshooting
Problem
Possible Reason
Solution
Float valve
does not rise
Food debris on float
valve or float valve
silicone cap
Remove float valve from lid and clean thoroughly;
perform "
Initial Test Run
" to check for function;
contact Customer Care
Too little liquid in the
inner pot
Check for scorching on bottom of inner pot; add
1 1/2 cups (12 oz / 325 mL) liquid to inner pot
Float valve silicone cap
worn, damaged or missing
Install or replace float valve
Float valve obstructed by
lid-locking mechanism
Tap float valve with a long utensil. If not resolved,
turn cooker off and remove small parts from lid;
clean thoroughly and re-install, then perform
"
Initial Test Run
" to check for function; contact
Customer Care
No heat in the inner pot
Perform "
Initial Test Run
" to check for function;
contact Customer Care
Inner pot base may be
damaged
Perform "
Initial Test Run
" to check for function;
contact Customer Care
Minor steam
leaking/hissing
from steam
release handle
during cook cycle
Steam release handle
not in "
Sealing
" position
Turn steam release handle to "
Sealing
" position
Cooker is regulating
excess pressure
This is normal; no action required
Steam gushes
from steam
release handle
when in "Sealing"
position
Not enough liquid in the
inner pot
Add 1 1/2 cups (12 oz / 325 mL) of a thin cooking
liquid to inner pot
Pressure sensor control
failure
Contact Customer Care
Steam release handle
not seated properly
Turn steam release handle to "
Sealing
" position
Display remains
blank after
connecting the
power cord
Bad power connection
or no power
Inspect power cord; ensure detachable power
cord is plugged tightly into base power socket;
check outlet to ensure it is powered
Cooker's electrical fuse
has blown
Contact Customer Care
Occasional
clicking or light
cracking sound
The sound of power
switching and expanding
pressure board when
changing temperatures
This is normal; no action required
Bottom of the inner pot
is wet
Wipe bottom of inner pot, and ensure heating
element is dry before cooking
