PAGE 26 OF 38
Stereo Headset Troubleshooting
Problem
Solution
The Cervella headset
battery Indicator LED
indicator blinks
RED
or is lit
continuously?
The Cervella headset battery is low. Please charge
the headphones as soon as possible.
The headphones do not
turn on.
Cervella headset battery is discharged. Please
recharge fully prior to use.
The headset battery
Indicator LED does not
illuminate during charging.
There may be no charge indication for the first few
minutes if the battery is completely exhausted or
charged for the first time after not being used for a
long time, but the indicator LED should glow
RED
to indicate the charging state after a while.
There is no sound from the
headphones.
•
Check that Bluetooth headphone is charged
and switched on.
•
Ensure the music sound output is routed to
the Bluetooth device (Cervella-headphones).
•
Ensure the Cervella Bluetooth headphones
and the phone are paired and connected
successfully.
•
Ensure the distance between Bluetooth
headphone and cellphone is no more than 15
feet.
•
Ensure your phone is within the range of
signal and without external interference.
There is no sound in the
headphone when in wired
connection.
The Cervella headphones are designed to work
with Bluetooth wireless audio only.
Never connect
an audio cable to the port, which is designed for
the connection to the Cervella main unit.
