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Q: Why should I wet the ear cushions with conductive gel or water?
A: The ear cushions contain electrodes that are seamlessly integrated into to the
ear cushions. The electrodes are conducting the electric current to your brain via
the skin interface. In order for the electricity to flow efficiently, the skin and
electrode interface must be of as low resistance as possible. The conductive gel
and water lowers the resistance for electricity that allows for better current flow
resulting in more comfortable and more effective treatment.
Q: What should I do if I experience stinging in the area of contact between the
headset ear cushions and my skin?
A: Ensure that you are using conductive gel (best) or water to wet the contact
patch area. Also, make sure that both ear cushions are in tight contact with your
skin and the skin is clean of oil and make-up. Remove any earrings, piercings or
jewelry before starting treatment. Lastly, reduce treatment intensity until the
stinging sensation is slightly noticeable but never uncomfortable. Using Cervella at
high current levels and without conductive gel or water at the contact patch
interface may cause skin irritation.
Q: Why is it that when I press, “START” in the timer circle, the timer does not
start?
A: This is usually caused by the fact that the ear cushions are not making tight
contact with your skin, you did not apply the conductive gel, the device is not
paired with your app, or the Cervella and headset are not connected via the white
electrode cable.
Q: What do the various colors mean for the LED indicator on top of the Cervella?
A: The tri-color indicator LED shows you the status of the Cervella device. The LED
will blink blue during treatment and solid blue when the treatment is paused. Red
means that the Cervella needs to be recharged. Green means that Cervella is
charged and is successfully paired with the app. For other colors, please refer to
the TABLE 1 above.
Q: Can I listen to music and use the ANC feature during treatment?
A: Absolutely. You can pair the headset to your smart device and use it as a
wireless Bluetooth stereo headset with or without the ANC (Active Noise
Cancellation) feature. Your headset can be paired with the same device that runs
the Cervella app or with a different device (e.g. your computer).
