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Frequently Asked Questions
Q1:
MTA 5531 IP VideoPhone displays a message “Searching …” on
the bottom right hand corner of the LCD screen, and the LED
indicator turns red.
A1:
There are some possibilities:
1.
On the VideoPhone, go to “About” page and ensure the user can
see a value in the Phone number and IP address. If not, switch off
the VideoPhone, reset the DSL/cable modem (if any), and switch on
the VideoPhone again.
2.
Make sure the VideoPhone has proper network settings according
to the “Configuration” section of the manual.
Q2:
MTA 5531 IP VideoPhone has no self-view.
A2:
Please try the followings:
1.
Press
button, scroll and select and
to ensure the “
Video source
” is set to
“
Internal
” camera mode.
2.
Ensure the camera shutter is open
Q3:
MTA 5531 IP VideoPhone is unable to call another VideoPhone.
A3:
Make sure the message “Searching …” is not shown on the LCD
screen. Check if the RJ-45 Ethernet cable is connected properly to the
WAN port of the VideoPhone. If problem persists, reboot the
VideoPhone and try again.
Q4:
MTA 5531 IP VideoPhone displays a message “Network
Unavailable” on the LCD screen when trying to make an outgoing
call.
A4:
Make sure the message “Searching …” is not shown on the LCD
screen. Check if the RJ-45 Ethernet cable is connected properly to the
WAN port of the VideoPhone. If problem persists, reboot the
VideoPhone and try again.
MENU
Phone Settings
Settings
