Troubleshooting
3004149-0001 Revision B
53
Troubleshooting
Problem
Possible Cause
Possible Solution
Terminal will not turn on
Battery not connected properly
Battery not charged
Check battery is correctly
installed
Connect AC/DC converter to
charge the battery
Cannot get SIM card to lock
into position
SIM is not correctly oriented for insertion
Ensure the SIM is pressed
firmly into the SIM slot
Ensure the SIM is oriented as
shown in the Setup section
The BGAN LaunchPad or
web UI will not connect to
the terminal
No interface connection between the terminal
and computer
Your computer is configured with a static IP
address in the wrong subnet. Default UT IP
address is:
192.168.128.100
Ensure there is a WLAN or
Ethernet connection between
the terminal and computer, see
page
7.
Check the IP configuration
settings on your computer.
Enable DHCP or use a static
IP address in the same subnet
as the UT local IP address.
Default UT IP address is:
192.168.128.100
Terminal will not accept
incoming ISDN calls
The MSN programmed into the ISDN device
does not match the MSN programmed into
the terminal
Ensure the appropriate MSN is
programmed into the ISDN
device.
Ensure the appropriate MSN is
programmed into the terminal;
see the “
Telephony
” section on page
43.
