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Appendix A FAQ
1. InRouter is powered on, but can't access Internet through it?
Please first check:
Whether the InRouter is inserted with a SIM card.
Whether the SIM card is enabled with data service, whether the service of the SIM card
is suspended because of an overdue charge.
Whether the dialup parameters, e.g. APN, dialup number, username and password are
correctly configured.
Whether the IP Address of your computer is the same subnet with InRouter and the
gateway address is InRouter LAN address.
2. InRouter is powered on, have a ping to detect InRouter from your PC and find packet loss?
Please check if the network crossover cable is in good condition.
3. Forget the setting after revising IP address and can't configure InRouter?
Method 1: connect InRouter with serial cable, configure it through console port.
Method 2: Within 5 seconds after InRouter is powered on, press and hold the Restore button
until the ERROR LED flashes, then release the button and the ERROR LED
should goes off, press and hold the button again until the ERROR LED blinks 6
times, the InRouter is now restored to factory default settings.
You may configure it now.
4. After InRouter is powered on, it frequently auto restarts. Why does this happen?
First check:
Whether the module works normally.
Whether the InRouter is inserted with a SIM card.
Whether the SIM card is enabled with data service, whether the service of the SIM
card is suspended because of an overdue charge.
Whether the dialup parameters, e.g. APN, dialup number, username and password
are correctly configured.
Whether the signal is normal.
Whether the power supply voltage is normal.
5. Why does upgrading the firmware of my InRouter always fail?
Examination:
When upgrading locally, check if the local PC and InRouter are in the same network
segment.
When upgrading remotely, please first make sure the InRouter can access Internet.
6. After InRouter establishes VPN with the VPN server, your PC under InRouter can connect to
the server, but the center can't connect to your PC under InRouter?
Please make sure the firewall of your computer is disabled.
7. After InRouter establishes VPN with the VPN server, your PC under InRouter can't connect to
