Ingersoll-Rand R Series, Инструкция по установке, эксплуатации и обслуживанию

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INSTRUCTIONS FOR ORDERING REPAIR PARTS
When ordering parts, specify dryer model and serial
number. (See name plate of the unit).
All orders for parts should be placed with your local
Ingersoll-Rand Service Provider. Should you not know the
dealer in your area, contact IR at (800) 526-3615.
8. IR WARRANTY
The IR Warranty Philosophy…..
Warranty can be defined as a protection of investment.
Warranty policies can come in all different shapes and
sizes, however, the most important attribute to a successful
policy is its fairness to all parties involved. This brings us to
the explanation of components that make up the IR War-
ranty Philosophy.
Warranty Procedure
IR believes in giving the most expedient service possible to
our customers. In order to accomplish this the most
important step for our customer is to call us (1-800-526-
3615) immediately in the event of a potential warranty
situation. The phone call serves several purposes:
• It puts the customer in direct communication with the
factory assures them of factory support.
• It helps us to diagnose the problem and perhaps
remedy it over the phone. This saves everyone time. In
most cases we can determine the root cause of the
failure through a simple phone call.
• It helps us to assess any parts that may be needed for
repair. This eliminates time and travel by a service
company making one trip with parts in hand.
• It helps us to determine situations non related to the
dryer. After the phone call has been placed, and if
service is necessary, we will authorize a service house
in close proximity to the customer.
It is important when a call is placed to us for a potential
warranty situation, that the following information be pro-
vided:
• Model and serial number.
• Start-up date.
• Company name.
• Dryer location
• Phone number
• Contact Person
• Specific nature of complaint (Diagnostic code, high dew
point, etc..)
Important: IR reserves the right to deny any claim submit-
ted without our knowledge and proper authorization.
Warranty Parts and Returns…
In the event a part is required to complete a warranty repair
the following steps will occur:
1. A standard parts order must be placed with our service
department (1-800-526-3615) along with a purchase
order number.
2. The customer that placed the order will receive an
invoice for the part. This is for memo billing only. The
invoice will also contain a Return Authorization Number
(RMA)
3. After the part has been replaced, the defective part that
was removed must be returned to us. The RMA must
accompany the returning part.
4. Upon receipt of the defective part we will issue a credit
against the original invoice.
5. If the part is not returned within 30 days the invoice will
stand open and chargeable.
Maintenance Records
It is recommended that detailed performance and regular
maintenance records are kept.
Detailed records are very valuable in troubleshooting &
diagnosing issues.
Coverage
Our refrigerated dryers are equipped with a two (2) year
parts & labor warranty. The heat exchangers are covered
by five (5) year warranty.
Our dryers are to be free from defects in material and
workmanship (under proper use, installation and mainte-
nance) for the stated period of two years from the date of
start-up or 30 months from the date of shipment which ever
occurs first.
The heat exchanger warranty covers the first 60 months of
operation or 66 months from date of shipment
What is Not Covered by “Standard Warranty” for all
Dryer Lines
• Damage caused by accidents
• Damage caused by fire, theft, freezing, vandalism
• Damage caused by operation outside the rating
conditions
• Operation of the dryer in ambient temperature in
excess of 100ºF
• Operation of the dryer with inlet air temperatures in
excess of 100ºF
• Operation of the dryer in excess of rated SCFM
• Operation of the dryer in excess of rated PSIG (unless
specifically rated for abnormal conditions)
• Damage caused by corrosion due to environment and/
or chemical treatments
• Damage caused by lack of maintenance
• Damage caused by failure to follow requirements of the
maintenance schedule is not covered. Proof of proper
maintenance is the owner’s responsibility. Keep all
records and make them available if questions arise
about maintenance.