User Guide
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Copyright © 2011 Ingenico
900020417 R11 000 01
All rights reserved
6.2.
Transport and storage
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Use the original packaging for any unit or stored.
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Disconnect all cables from the terminal during the transport.
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Disconnect battery from the terminal during the storage.
6.3.
Troubleshooting
The terminal does not turn on:
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Battery level is too low
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Check the USB connection
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Check for electrical power network
The terminal fails to establish iPhone/ iPod touch connection
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Check that the iPhone/ iPod touch is correctly inserted
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Check the configuration of the iPhone/ iPod touch
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Get support from technical
Cards are not read
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Check that the magnetic card is passed correctly (with magnetic band
directed to the interior of the terminal)
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Swipe again the card with the magnetic stripe movement constant and rapid
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Verify that the magnetic strip is not damaged, grooved or cracked
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Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction
