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Nets One PA user guide | 1

Nets Nordic

Payment Terminals

User Guide

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Содержание iCT250E

Страница 1: ...Nets One PA user guide 1 Nets Nordic Payment Terminals User Guide...

Страница 2: ...rminal 15 Installing a Spire SPg7 Mobile terminal 16 Quick menu 17 Terminal menu structure 17 Header icons 18 List of header icons and their meaning 18 Terminal features Daily operation 19 Manual reco...

Страница 3: ...ermination 44 Terminal security 44 PCI PTS compliance 44 Guidance for PIN entry 44 Periodical inspection of terminals 44 Introduction Thank you for choosing Nets Merchant Services as your payment term...

Страница 4: ...e Power cable Charging unit Receipt roll Quick guide SIM card Power cable Quick guide Receipt roll SIM card Power cable Ethernet cable Quick guide Receipt roll SIM cards are supplied by Nets unless ot...

Страница 5: ...inal range iCT250E Terminal overview Navigation keys to scroll up and down in menus Used to enter main menu Cancels the operation and returns to main menu Correct incorrect key entry or return to pre...

Страница 6: ...50 3G Terminal overview Navigation keys to scroll up and down in menus Used to enter main menu Cancels the operation and returns to main menu Correct incorrect key entry or return to previous menu Con...

Страница 7: ...terminal Lift the flap in the direction of the arrow Then slide the cover downwards in the direction of the arrow to open it Insert the roll in the terminal as shown Then close the cover again in the...

Страница 8: ...he cable cover by pressing the clips upwards Lift the cover in the direction of the arrow When the cover has been removed connect the terminal power cable 1 and Ethernet cable 2 To close the cover aga...

Страница 9: ...station Place the terminal on the base station The terminal will connect and is then ready for use Open the backside cover by pressing the clips downwards Insert the SIM card under the flasp labelled...

Страница 10: ...e operation and return to the main menu Correct incorrect key entry or return to pre vious menu Confirm entry Installing a Lane 5000 terminal Lane 5000 is integrated with an ECR system using an Ethern...

Страница 11: ...an Ethernet integration cable Please contact to your ECR sup plier for guidance on how to perform correct configuration and installation Navigation keys to scroll up and down in menus Used to entering...

Страница 12: ...IM SAM compartment Please do not open unless instructed Serrated paper cutter Receipts will emerge from this slot and can be removed by pulling across the ser rated cutter Paper roll compartment Power...

Страница 13: ...e cardholder presents a chip card Keypad For merchants card holder data entry Serrated paper cutter Receipts will emerge from this slot and can be removed by pulling across the serrated cutter Paper r...

Страница 14: ...dle of the printer door Discard any packaging on the printer roll and fit the roll as shown The correct orientation of the paper is important it will not print if inserted the wrong way Close the prin...

Страница 15: ...he two tabs upward and remove the rear cover Thread the black power supply cable into the recess on the right 1 and connect the network cable into the LAN port 2 on the back of the terminal Replace th...

Страница 16: ...urface and remove the battery cover by applying pres sure on the tab and pulling upward If SIM card is not supplied by Nets please insert the SIM card into the socket labelled SIM1 Remove any packagin...

Страница 17: ...inal menu structure Main menu Sub menu Sub menu Sub menu 1 Purchase 3 Refunds 1 Reversal 2 Refund 4 Other transactions 1 Force offline 5 Receipt Copies 1 Latest approved 2 Latest transaction 3 Latest...

Страница 18: ...d in the terminal This symbol indicates that something is wrong with the sim card for mobile terminals There will be a text underneath showing what the problem is The battery icon tells you how much b...

Страница 19: ...count If you want reconciliation to be handled auto matically at a predefined daily time please contact our customer services If you haven t reconciled your terminal at least once in the last 7 days i...

Страница 20: ...mount directly When the amount is entered correctly press OK to continue Ask customer to swipe insert or tap a contactless card Customer is asked to enter PIN Press OK to continue Transaction status i...

Страница 21: ...d transaction receipt Press the MENU key Press 5 or scroll down using the arrow key to Receipt copy and press OK Press 1 or scroll down to Latest approved and press OK The ter minal will now print the...

Страница 22: ...eipt Press the MENU key Press 5 or scroll down using the arrow key to Receipt copy and press OK Press 2 or scroll down using the arrow key to Latest transaction and press OK This function will print a...

Страница 23: ...partial amount see next chapter for refund transaction type Press the MENU key Press 3 or scroll down using the arrow key to Refunds and press OK Press 1 or select Reversal and press OK Verify that t...

Страница 24: ...refunds Press the MENU key Press 3 or scroll down using the arrow key to Refunds and press OK Press 2 or scroll down using the arrow key to Refund and press OK Key in the amount you want to refund to...

Страница 25: ...the customer will key in the desired tip amount and the total amount will change accordingly It is okay to proceed without adding tip by just pressing OK Total amount entry This mode is for Norway onl...

Страница 26: ...t but ask whether one is wanted for the cardholder Always print the terminal will always print a receipt for the cardholder and one for the merchant Configure receipt printing modes Press the MENU key...

Страница 27: ...act Nets customer services to change this information The middle area is where we display the transaction type tip amount and the total amount charged At the bottom of the box you will see whether or...

Страница 28: ...rd is used the card must be opened for NFC transactions This is done by inserting the chip in the terminal while performing the transaction Wallet solution Wallet is a solution for confirming a contac...

Страница 29: ...mount o Follow the terminal instructions o Key in the authorisation number when asked to do so and it will be added to the receipt No transactions above 10 000 NOK will be approved offline The merchan...

Страница 30: ...connection is restored If you want to accelerate this action by initiating it manually please follow the procedure below Press the MENU key or start keying the amount directly Press 7 or scroll down u...

Страница 31: ...cquirer agreement supports this func tionality The amount limit for how much it will approve offline is decided by the acquirer and the terminal can not override this amount I e if the acquirer has al...

Страница 32: ...every day If the mer chant has several terminals automatic reconciliation will take place from the same terminal every time Please contact Nets customer services to activate this feature Central recon...

Страница 33: ...s or log on to our merchant portal Press the MENU key or start keying the amount directly Press 8 or scroll using the arrow key to Reports and press OK Press 3 or scroll down using the arrow key to Tr...

Страница 34: ...and press OK Press 1 or scroll down using the arrow key to X total and press OK Z total report This report will show the accumulated sales per card type for the terminal since the previous Z total was...

Страница 35: ...and settings menu If a security code is forgotten please contact our customer services to reset the terminal and you will be able to assign a new code How to enable access control Press the menu key...

Страница 36: ...elect access control by pressing 3 or navigate using the arrow keys and OK button Terminal will now ask you for your security code Key it in and press OK to continue Select which menu item you want to...

Страница 37: ...Press the Menu key and navigate to settings menu by pressing 0 or using arrow keys and OK button Select Properties by pressing 1 or navigate to it by using the arrow keys and press OK Select Reboot ti...

Страница 38: ...and you want to integrate it to your ECR call our customer ser vices for assistance or your cash register vendor Configuring an IP integrated ethernet terminal Press the Menu key and navigate to sett...

Страница 39: ...addressing Press the Menu key and navigate to settings menu by pressing 0 or using arrow keys and OK button Press 4 or navigate to Communication by using the arrow keys and press OK Press 2 or naviga...

Страница 40: ...press OK The terminal will ask for Subnet mask Key it in and press OK The terminal will ask for DNS1 and DNS2 If set key it in and press OK or continue navigating by pressing OK The terminal will ask...

Страница 41: ...other sim cards then follow the procedure below to enter PIN and change the APN Press the Menu key and navigate to settings menu by pressing 0 or using arrow keys and OK button Press 4 or navigate to...

Страница 42: ...od The terminal will connect automatically once every 24hrs to see if there are any updates this procedure is only for manually checking if there is a change to download Software updates will also be...

Страница 43: ...ntil the terminal starts up approx 30 seconds Try again If the terminal is still frozen remove the power cable or battery and ensure that the display goes dark Replace the power cable battery If the t...

Страница 44: ...shield accessory to be fitted by merchant before use If you require a privacy shield and one has not been supplied please contact your Nets helpdesk for assistance If the payment terminal from Nets is...

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