Chip And PIN Transactions - Sale
Chip And PIN Transactions - Refund
From the idle screen, insert the customers card
into the card reader. Enter the sale amount for the
transaction and press the green key.
For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE
THEIR PIN CODE
After the customer has entered their PIN and
pressed , they will be prompted to return the
terminal to you.
The terminal will now dial out to the acquirer for
authoristation, if the transaction is authorised then
an Auth Code will be shown.
The terminal will print two receipts. The Merchant
Copy will be printed fi rst, then once you press
the key the Customer Copy will be printed.
From the idle screen, press , then choose REFUND
. Enter the Supervisor Password and .
Then insert the customers card into the card
reader. Enter the refund amount for the transaction
and press .
The terminal will now dial out to the acquirer for
authoristation, if the refund is authorised then
REFUND ACCEPTED will be shown.
The terminal will print the Merchant Copy which the
customer must sign. Remove the card.
Check the signature on the Merchant Copy with that
on the card. If the signature is valid then choose
YES , otherwise choose NO .
The terminal will then print the Customer Copy
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