Infinite Peripherals Infinea mPOS Plus Скачать руководство пользователя

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User Manual — Infinea mPOS Plus

Troubleshooting (continued)

Issue

Possible Cause

Resolution

Smart Card Reader

No data is returned

when card is swiped

Only partial data is

returned when card

is swiped

Card was not inserted correctly

Smart card is unreadable

Unit is in a tampered state

Insert the smart card again

Run a test transaction using a different smart card under the Test SCR

option to determine if the card may be defective.

Attempt the transaction with another unit, if available

Barcode Scanner

Scanner not

operating/no data or

partial data returned

Faulty scan engine

Barcode is unreadable

Software decoded incorrectly

Attempt the transaction with another unit, if available

Return faulty unit for servicing

Unable to perform

multi-scanning

Multi-scan mode not enabled

Software does not support multi-scans

Verify that device software version supports multi-scan

Verify multi-scan mode is enabled.

Audible beep is not

heard when barcode

scanned

Sound mode not enabled

Verify Beep Upon Scan mode is enabled

Unable to scan

specific barcodes

Barcode type not enabled/supported

Ensure barcode type is enabled/supported on the unit

Содержание Infinea mPOS Plus

Страница 1: ...Infinea mPOS Plus USER MANUAL For iPhone 6s Plus 7 Plus 8 Plus ...

Страница 2: ...hone means that an electronic accessory has been designed to connect specifically to an iPhone and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please note that the use of this accessory with an iOS device may affect wireless performance iPhone 6s Plus 7 Plus ...

Страница 3: ...nu Navigation 10 Operational Modes 11 System Mode Navigation 11 Info Version 11 Info Hardware 12 System Mode Settings 12 Bluetooth Mode 13 Test Display 14 Test Keyboard 14 Test MSR 15 Test SCR 15 Test Font0 and Font1 16 Pair with a Bluetooth Compatible Device 16 NFC LED Status Indicators 17 Scan Barcodes 18 Accept NFC Payments 18 Read Smart Cards 19 Read Magnetic Stripe Cards 19 Service the Infine...

Страница 4: ...er Built in 3 Track read head Bi directional reading capabilities Minimum 1 97 in sec swipe speed 1 million swipes mean time between failures Bluetooth BT version 3 0 power class 2 optional BT version LE 4 2 optional Battery Rechargeable Li ion Battery 3 7 V 1300 mAh Accessories Smart Card Reader Support for synchronous and asynchronous smart cards Connectors 9 pin Lightning Connector and 10 pin f...

Страница 5: ...pproximately 500 transactions per fully charged battery Smart card reader ISO ISO7816 EMV L1 Certified Magnetic card reader 3 track bi directional read head ISO 7810 7811 and 7813 NFC payment applications Contactless card reader VISA MasterCard American Express Discover MiFARE Mini MiFARE Classic 1K 4K MiFARE Ultra Light Ultra Light C MiFARE Plus 2K 4K ISO IEC 14443 A B ISO IEC 15693 DESFire FeliC...

Страница 6: ...utive or contact Infinite Peripherals https ipcmobile com devices Ensure the battery is fully charged prior to initial use Infinea mPOS Plus 1 USB cable 1 Getting Started The following helps you get the Infinea mPOS ready for use What to do Where to find the information Connect the Infinea mPOS Plus with your iOS device Connect Infinea mPOS Plus with your iOS Device Charge your unit before first u...

Страница 7: ... Product Description The front panel of the Infinea mPOS Plus Smart Card Reader Display Keypad NFC LED Indicators Magnetic Stripe Reader MSR Scan Button on each side Opening for iPhone Camera Volume Buttons Barcode Scanner NFC Label ...

Страница 8: ...imately 3 hours Battery Status Display Indicators 1 Line battery level 3 6V 2 Lines battery level 3 7V 3 Lines battery level 3 8V 4 Lines battery level 3 8V 5 Lines battery level 4 0V 6 Lines battery level 4 1V Outside power from USB cable or power station plug Battery charges from USB cable or power station flash USB connection with iPad During normal operations the battery is constantly discharg...

Страница 9: ...nit renders it unusable and may void your warranty Keypad and Menu Navigation The buttons on the keypads access specific functions and allow you to navigate through the menu options and screens Note The keypad is ADA compliant which means the Clear OK backspace and the number 5 keys have distinct raised markings at the bottom left corner of each key Tap the appropriate button to perform the follow...

Страница 10: ...SCR Test Font0 Test Font1 Info Version TDEV SN displays the serial number of your unit USIP SN shows the USIP serial number USIP VER is the current USIP version ISBL VER is the current USIP boot loader version HAL VER is the current Hardware Abstraction Layer or Hardware Annotation Layer HAL version LOAD VER current Secure Boot Loader SBL FW VER current firmware version and name PINUTIL indicates ...

Страница 11: ... info hardware vbus crg blow blt 1 0 0 0 System Mode Settings 1 Choose the RS speed 9600 19200 36400 57600 115200 is the default 2 stop bits No parity System Mode Settings 2 Select the USB mode settings Host for connecting your iPad Device Disable Note Default RS232 SPP communication parameters and USB VC serial port parameters 115200 bps 8 bit 2 stop bits No parity usb mode host bluetooth setting...

Страница 12: ...7 FW Update Unit is in firmware update mode ver 2 13 auto enabled pair hidden master reset fw update pairing 8 Auto Off Select one of the following Disabled 1min 5min 10min 15min 30min 45min 60min default 120min 180min 240min 9 HotSync Select Disabled or Enabled Note When a USB cable is connected and HotSync is enabled the iOS device can sync data with a Windows computer If HotSync is disabled the...

Страница 13: ... Infinea mPOS 2 Tap the Clear button or C on the keyboard to exit press c to exit test keyboard Test Display 1 To adjust the display contrast tap the Up or Down buttons for the percentage you desire The current percentage display contrast is shown at the center bottom of the screen 2 Tap Clear to ext Test Display contrast 64 ...

Страница 14: ...Refer to the Magnetic Card Reader section for more information test msr track2 18 1234 track1 10 john Test SCR 1 To test the smart card reader insert a smart card in the card slot and then select one of the following Reset returns to Answer to Reset ATR Get Challenge returns a random number 2 Tap the Clear button or C on the keyboard to exit Note Refer to the Smart Card Reader section for more inf...

Страница 15: ...3 Tap System Mode on the Infinea mPOS 4 Tap the Down button to locate and then select Settings and then tap OK info hardware settings system mode info version 5 Tap the Down button again to locate and then select Bluetooth and then tap OK info hardware settings system mode info version 6 Tap the Down button again to locate and then select the Pairing menu and tap OK 7 Confirm the pairing process b...

Страница 16: ...er is not available Idle First indicator blinks every five seconds Reader powers on but not ready to read a card Ready to read First indicator displays solid green All required data available to the reader to initiate a NFC payment Card read successfully NFC payment process is successfully complete Card holder may remove card from the reader ...

Страница 17: ... read Accept NFC Payments The Infinea mPOS built in tag card reader allows you to accept near field communication NFC payments 1 Place a NFC tag card over the transmitter receiver NFC label on the front of the unit 2 Tap the reading NFC card button on the application Data is sent from the unit to the iOS device 3 Do not remove the card tag from the transmitter until the transaction is complete as ...

Страница 18: ...cates the transaction is complete Note Do not remove the card from the smart card reader until the transaction is complete as this may void the transaction Read Magnetic Stripe Cards Before using the MSR reader verify the correct procedure with the Third Party application developer 1 Position the smart card with the stripe face down 2 Insert the card into the MS card reader slot and then swipe it ...

Страница 19: ... be several years however it is important that battery levels be continually monitored because once the battery power is depleted or the battery is removed the security system erases all sensitive data requiring reactivation of the unit Protect the unit from any potential physical damage such opening the unit cutting drilling dropping or any similar type of action Use of approved chargers which su...

Страница 20: ...s not accepted Card cannot be read or unit is in Tampered State Attempt the transaction with another unit or card Magnetic Stripe Reader No data is returned when card is swiped Only partial data is returned when card is swiped Incorrect swipe method used Faulty read head Magnetic stripe is unreadable Secured head reader requires decryption of encrypted data Unit is in a Tampered State Swipe the ca...

Страница 21: ...er unit if available Barcode Scanner Scanner not operating no data or partial data returned Faulty scan engine Barcode is unreadable Software decoded incorrectly Attempt the transaction with another unit if available Return faulty unit for servicing Unable to perform multi scanning Multi scan mode not enabled Software does not support multi scans Verify that device software version supports multi ...

Страница 22: ...finite Peripherals Inc reserves the right to make changes in specifications and other information contained in this document without prior notice and the reader should in all cases consult Infinite Peripherals Inc to determine whether any such changes have been made Infinite Peripherals Inc shall not be liable for technical or editorial errors or omissions contained herein nor for incidental or co...

Страница 23: ...Plus Symbol Description Refer to the instructions before using this product Manufacturer Manufacture Date Caution Serial Number P N Part Number Waste Electrical and Electric Equipment Complies with part 15 of the FCC rules Symbols ...

Страница 24: ... does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to ...

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