Hybrid DVR User Manual
TEC-VS-219-1905-V01
16 Appendix
16.1 Troubleshooting
1.
Q: What can I do if the system does not detect the HDD?
A: Check if the power supply is properly connected and data cord and power cables are
securely connected, and if something wrong with the HDD interface. Or check if the HDD is
supported by referring to the specifications or descriptions.
2.
Q: I have changed the password but forget the new password, how can I access the system?
A: If the system password is unavailable, consult with our technical personnel. We strongly suggest
users to set password which is easy to be remember and relatively safe. If you have safety
requirement, do not use simple password, such as 000000.
3.
Q: We see abnormal video signal or even no video signal by connecting the DVR and camera
together. Power supply for both devices is OK. What is wrong?
A: Check network cable at DVR side to see if the cable is firmly connected and if it is worn out and
needs to be replaced, also check if NTSC or PAL is correctly selected as per the region.
4.
Q: How to prevent DVR from being influenced by heat?
A: The DVR needs to dissipate heat while it is running. Place the DVR in a place with good air
circulation and away from heat sources to ensure stability and life of the DVR.
5.
Q: The remote controller of DVR doesn’t work while the monitor screen is OK and panel keys are
functional. Why?
A: Operate again by aiming the remote controller at the IR receiver on front panel. If it still doesn’t
work, check if the batteries in the remote controller are dying. If not, check if the remote controller
is broken.
6. Q: I want to take out HDD from my PC and install it in DVR. Can it work?
A: All HDDs supported by the system can be used. But remember, once DVR runs, the data on
your HDD will be lost.
7. Q: Can I playback while recording?
A: Yes. The system supports the function of playing while recording.
8. Q: Can I clear some records on HDD of DVR?
A: In consideration of the file security, you may not be able clear part of records. If you want to
remove all the records, you can format HDD.
9. Q: Why can’t I log in DVR client?
A: Check if the network connection settings are correct and RJ-45 port is with good contact.
And check if the account and password have been correctly entered.
10. Q: Why can’t I find any records during playback?
A: Check if the data line connection for HDD is OK and system time is properly adjusted. Try a few
times and restart. If it still doesn’t work, check if the HDD is broken.
11. Q: Why DVR cannot control PTZ?
A: Check if:
a)
PTZ in the front side is malfunctioned.
b)
Setting, connection and installation of PTZ decoder are not correct.
c)
PTZ setting of DVR is not correct.
d)
Protocol of PTZ decoder does not match that of DVR.
e)
Address of PTZ decoder does not match that of DVR.
