User Guide
20 of 25
002-34554 Rev. *A
2022-08-01
CY-SD4210 EZ-
USB™ SX3 HDMI 4K capture
kit guide
Troubleshooting
6
Troubleshooting
6.1
Programming test
6.1.1
No bootloader device detected
If a
“No Bootloader Device Detected” m
essage appears during programming from the SX3 Configuration Utility,
verify that the PMODE switch (SW1) is in the
“USB” state
.
Figure 25
Mode switch setting for USB mode
6.1.2
FX3 USB bootloader device not detected in Windows Device Manager
If the connected device is detected as “WestBridge” in Windows Device Manager,
install the
cyusb3
driver.
Navigate to
<SX3 Configuration Utility Installation Path>\drivers\Win10\x64
and install cyusb3 as shown in
the following figure:
Figure 26
Install cyusb3 driver
The device will enumerate as FX3 USB BootLoader Device after successful installation.
