3
F&Q
a. Why cannot the adapter work with some of 2.5”hard drives, and
all 3.5”ones?
Due to technology issue, the working power of some old type
2.5”hard drive is quite high, while 3.5”hard drives require even
stronger electric current. USB power cannot support them.
UA1004 comes with 12V/2A DC power jack. Users can purchase
relevant power adapter when external power source is needed.
b. Hard drive does not show up in “File Manager”.
Disconnect the enclosure from your computer. Try another
USB port on the computer. If the problem still exists, the hard
drive might need to reformat. You can use the partition and
formatting program that comes with system to do it（Right
click “Computer”>Management>Disk Management）
