Set Top Box USER MANUAL
10
TROUBLESHOOTING
Symptom
Possible cause
Remedy
No picture and no sound
Input cable connectors not fully
plugged in
Check Input cable connectors on
Digital Set Top Box and TV
No channel list or wrong channel list Complete an automatic channel
scan
Short circuit in input connector lead
Turn off your box, remove short
circuit and then turn on again
Defective or missing cable
connection
Check all cables
Loose connectors or cable too long
Check connectors and shorten
cable
TV not set to the correct input
Consult your TV manual
Sound but no picture
Input cable connectors not fully
plugged in
Check Input Cable connectors on
Digital Set Top Box and TV
Channel is being broadcast with
altered Parameters
Do an automatic search (see
‘Extended channel installation’)
Poor image quality or no
colours
Defective cable
Please exchange video cable
Inappropriate video type selected
Set video input at your TV to either
Video, CVBS or External. Select
PAL as video format at TV set.
Chinch connectors not fully plugged
in
Check Chinch connectors on Digital
Set Top Box and TV
Cannot receive station that
you could receive before
Channel is no longer broadcast
None
Channel is being broadcast with
altered parameters
Do an automatic search (see
‘Extended channel installation’)
You have not or not correctly
inserted your smartcard
Insert your smartcard with the
electronic chip face down
Audio and Video are not
descrambled
The smartcard has expired. Check
the smartcard information in the
‘PayTV Details’ menu.
Contact your cable operator about
your subscription
Transport stream defect
Unplug power of the receiver and
then plug in again
Remote control is not working Flat batteries (2x AA)
Replace batteries
Obstacle in between
Remove obstacle
Certain stations cannot be
received from time to time
Some services are not transmitted 24 hours a day and will be unavailable
when the channel is off air. This is not a fault.
You have forgotten or lost
your PIN code
Reset from the ‘Security Menu’. To
access the ‘Security Menu’, use the
following 4-digit code: 8421. Keep
this code secret to prevent others
and children from using it.
Your receiver automatically
switches off after a certain
time
Automatic standby is activated
To save energy the automatic
standby is recommended by default
to 3 hours after you have used last
time your remote control. Change
the default time in ‘Box
Settings/Power Settings’.
If none of the above suggestions work, try unplugging your Set-Top-Box and then plug it in again. If this
does not work, contact your Operator or a qualified repair technician. Never attempt to repair your box
yourself
.
