7. Troubleshooting
Symptoms
Reasons
Solution
Error message of ‘No Cartridge’
is shown on the pop up windo
w while Print button is pressed.
1) Cartridge is not loaded up;
2) The paper and ribbon in a car
tridge are all used up.
1) Reload up a cartridge.
2) Check paper and ribbon in the cartridge. If they
are used up, replace new ones.
In case of pressing the Print but
ton or in case that the cartridge
is all used during the continuo
us printing, the error message o
f “Replace the Cartridge’ is sho
wn in the pop up window.
1) One cartridge can print up to
36 copies;
2) The paper and ribbon in a car
tridge are all used up.
1) Replace a cartridge.
2) Check paper and ribbon in the cartridge.
If they are used up, replace new ones.
No sound
1) Volume is set at 0;
2) Mute button is pressed.
1) Press button to increase the volume.
Dark screen
1) Dim button is pressed.
2) Unit doesn’t turn on or AC ad
aptor connection is improper.
1) Press Dim button to adjust brightness.
2) Check if the unit is turned on or AC adaptor is pro
perly connected.
Some files cannot be displayed
The card is not compatible with
the unit or the file format is incor
rect.
Use another card or change to a correct file format.
Cannot insert memory card
The card is being inserted in the
wrong direction.
Insert the cards in correct direction.
Displays unrecognizable code
Check if correct language optio
n is set.
Set language selection in the system setup menu.
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