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• Search your computer for the iHearTest application by name
• Check in your Downloads Folder.
• Make sure that you have an online connection on your computer.
• Unplug the iHearUSB device from your computer
• Contact iHear Medical, Inc. Customer Support
• Contact iHear Medical, Inc. Customer Support
• Contact iHear Medical, Inc. Customer Support
• Order new ear tips by visiting our website at www.ihearmedical.com
• Contact iHear Medical, Inc. Customer Support
• Remove and reinsert the earphones
• Reposition the earphones in the ear canal
• Try a different ear tip size
• Contact iHear Medical, Inc. Customer Support
• Pause the test
• Make sure that you have the right (Red) earphone (labeled R) in your
right ear and the left one (L) in your left ear and that they are securely
inserted into your ear canal.
• Restart the test.
• Contact iHear Medical, Inc. Customer Support
• Contact iHear Medical, Inc. Customer Support
• Make sure that calibration check is performed in a quiet room with the
device placed on a soft surface.
• Earphone nozzle may not be properly inserted into the calibration
cavity. Re-insert the nozzle fully in (refer to the correct connection
diagram on page 28).
I can’t find the iHearTest launch icon for
the downloaded software application.
I can’t get to the iHear or iHearTest Website.
My iHearUSB device feels too hot.
I lost or damaged my iHearUSB device.
I lost or damaged my earphones.
I lost or damaged my earphone ear tips.
I need new ear tips.
The earphones hurt my ears or feel
uncomfortable.
I hear sounds from the opposite ear during
instructions or the test.
The iHear software application freezes up.
The iHear software application download
did not complete or install properly.
Calibration Check Fails
Troubleshooting Guide
Close or exit the iHearTest by going to File on the menu bar then
Exit
.
Open Programs and Features from the
Start
button,
Click
CONTROL PANEL
ð
PROGRAMS
ð
PROGRAMS AND FEATURES
.
