32
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I cannot hear sounds or the instruction recording
from the earphones during setup or test.
The Noise Screen keeps popping up.
None of the ear tips fit in my ear canal
comfortably and securely.
The earphones ear tip came off in my ear.
The earphones ear tip does not stay securely
to the earphone nozzle.
I hear static through the earphones.
The sound through the earphones is
intermittent.
One earphone seems louder than the other.
My computer does not recognize/find my
iHearUSB device.
My computer does not recognize that my
earphones are plugged in.
• Check connection of the audio jack
• Make sure the correct earphones (Left & Right) are inserted in each ear
• Turn down/off all noisy sources in the room.
• Remain still while taking the test.
• Contact iHear Medical, Inc. Customer Support
• Be careful not to push the tip in the ear deeper.
• If the ear tip is visible, have someone other than yourself remove it.
• Do not use any sharp object to remove an ear tip from the ear canal
• If the ear tip is lodged deeply and not visible to anyone, seek
assistance from a hearing professional to remove the ear tip.
• Contact iHear Medical, Inc. Customer Support.
• Make sure you push the ear tip firmly on to the earphone nozzle.
• Try a new ear tip. Discard the old one.
• Do not try inserting ear tip in the ear when it is not securely connected
to the earphones.
• Turn off any nearby appliances that may be causing the interference.
• Contact iHear Medical, Inc. Customer Support
• Reposition the earphones in the ear canal.
• Make sure the earphones audio plug is inserted fully into the audio
jack of iHearUSB device.
• Contact iHear Medical, Inc. Customer Support
• You may have different hearing ability in each ear.
• Contact iHear Medical, Inc. if you are certain that you have equal
hearing in both ears.
• Try a different USB port
• Restart your computer
• Try a different personal computer if available.
• Make sure the USB plug of the iHearUSB device is completely inserted
into the USB port of the computer and the earphone plug is completely
inserted into the audio jack of the iHearUSB device.
Troubleshooting Guide
If you have any questions regarding the use of this product, please contact iHear Medical, Inc. Customer Support at
Toll Free at 1 (844) iHEAR44 (1-844-443-2744), or send an email to [email protected].
The iHearUSB has been calibrated to accurately test your hearing ability for up
to one year from the original calibration date (as indicated on the back of the
package), or after 10 tests; whichever comes first. The software auto-detects the
iHearUSB if calibration is required and the
Time to Recheck Calibration
screen
will come up. When this screen appears,
Click
on
Proceed to Calibration Check
then follow the step-by-step online instructions.
