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Quick Installation Guide
11. ONLINE RMA POLICY & FREE SERVICE CRITERIA
Online RMA
Please check IDTECK RMA policy before requesting for A/S.
Online RMA (A/S) Policy
•
RMA must be requested through online (WWW.IDTECK.COM).
•
For RMA request, transaction history and return shipment information must be confirmed by
the service team.
•
If S/N cannot be confirmed, RMA cannot take place.
•
for inquiries about ONLINE RMA.
If there is no process being done after A/S request, it would most likely be if or when:
1. Serial number cannot be retrieved due to damage on the sticker.
2. QC Label is damaged.
3. The product was shipped without a proper RMA (A/S) process
4. The product requested for RMA is different than the one shipped to the RMA center.
5. The product was manufactured before the year 2005 (Except for the Lifetime warranty
product)
6. More than 2 years have passed after purchasing the S/W (IDTECK does not provide tech
support for any product without sales history).
•
During warranty period, IDTECK will ONLY indemnify for defects that occurred during
the normal operation status.
•
For defects created by consumer fault or incorrect operation of the product, service charge
may occur even during the warranty period. Also, additional charge may occur for product
replacement.
•
All RMA products will be tested by IDTECK
’
s service team. If no problems were found after
conducting the test, additional service/repair fees will be charged.
(this applies for all IDTECK products).
