Installation, Support, and Maintenance Guide
21
iQ 200 Rackmount Satellite Router
Troubleshooting the iQ 200 Rackmount Router
5.3 Troubleshooting the iQ 200 Rackmount Router
describes the most common iQ 200 Rackmount Satellite Router troubleshooting
events and actions. Consult with the iDirect TAC when considering a reset. Reset functions are
described in
iQ 200 Rackmount Satellite Router Reset
41.
5.4 Removing and Replacing the Power Module
In the event the Power Module must be removed and/or replaced,
describes the
steps to take.
Table
5-1. Troubleshooting Events and Actions to Take
Event
Action
Router not functioning
Check status LEDs. Compare LEDs to
POWER
LED ON and Router not
functioning
When the root-cause (external or internal) of the issue in the
router is not known, perform the following steps:
1. Power down and restart the router to see if that resolves the
issue.
2. When the problem still exists, disconnect the external cabling
apart from the power and console cables.
3. Connect to the console port and during the boot process,
check if the PCB passes the POST boot-up tests.
4. Check if the router gets to the login prompt.
5. Check if all the option files are in the correct location under
/sysopt/config/sat_router
.
NOTE:
Option files varies in each revision of the software.
6. Check the status LEDs. Compare LEDs to
.
Router cannot be accessed by
Web User Interface
Router may have a bad options file, settings, or software
package.
1. Power down and restart the router to see if that resolves the
issue.
2. Perform a Level 2 reset (Boot into Recovery mode) and
manually load the correct options file and a software package
that is appropriate; and the user interface will be accessed
with the default IP address: 192.168.0.1.
iQ 200 Rackmount Satellite Router Reset
for more information on Reset.
Lost or forgot IP address of the
Router
1. Visually check the Ethernet port to ensure there is no physical
damage.
2. Perform a Level 2 reset (Boot into Recovery mode) so that the
iQ 200 Rackmount will have the default IP address:
192.168.0.1. Load new package / options / configuration files
with a new IP address, if desired.
3. Reboot with a Level 0 reset, and connect with the current /
known IP address.
See
iQ 200 Rackmount Satellite Router Reset
for more information on Reset.
WARNING:
Before installing or working on the outdoor equipment, unplug the
power cord from the power source. Ensure you always check if power is
disconnected.
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