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2

mexico HE 

Users

introduction

The

 mexico hE 

 is a floor standing, room sealed, 

condensing boiler featuring full sequence automatic spark 

ignition and fan assisted combustion.

Due to the very high efficiency of the boiler condensate 

is produced from the flue gases and this is drained to a 

suitable disposal point through the plastic waste pipe at the 

right lower rear of the boiler.  A condensate ‘plume’ will also 

often be visible at the flue terminal.

Safety

Current gas safety (Installation & Use) 

Regulations or rules in force.

in your own interest, and that of safety, it is the law 

that this boiler must be installed by a Gas Safe 

Registered Engineer.

 

in iE the installation must be carried out by a 

Registered Gas installer and installed in accordance 

with the current edition of i.S. 813 “domestic Gas 

installations”, the current Building Regulations and 

reference should be made to the current ETCi rules 

for electrical installation.

It is essential that the instructions in this booklet are 

strictly followed, for safe and economical operation of 

the boiler.

Electricity Supply

The appliance must be earthed.

Supply 230 V - 50 Hz.    The fusing should be 3A.

This appliance is intended to be connected to the supply via a 

double-pole switch, having a 3mm contact separation in both 

poles, serving only the boiler and system controls. Alternatively, a 
3-pin UNSWiTCHED socket may be used. 

important notes

•  This appliance must not be operated without 

 

the casing correctly fitted and forming an adequate seal.

•  if the boiler is installed in a compartment then the compartment 

MUST NOT be used for storage purposes.

•  Under 

NO circumstances should any of the sealed components 

on this appliance be used incorrectly or tampered with.

•  if it is known or suspected that a fault exists on the boiler then it 

MUST NOT BE USED

 until the fault has been corrected by a Gas 

S

Afe Registered Engineer or in iE a Registered Gas installer.

 

All Gas Safe Registered Engineers carry a Gas Safe Register iD card, and have a registration number. Both should be recorded                                                                 

in the 

Benchmark 

Commissioning Checklist.  you can check your installer by calling Gas Safe Register direct on 0800 4085500. 

ThE BENChMARK sERVICE INTERVAL RECORD MUsT BE COMpLETED AFTER EACh sERVICE

Ideal Boilers

 is a member of the Benchmark scheme and fully supports the aims of the programme.  

Benchmark has been introduced to improve the standards of installation and commissioning of central 

heating systems in the UK and to encourage the regular servicing of all central heating systems to ensure 

safety and efficiency.

Destination Countries: gB, IE

mexico hE15, hE18, hE24, hE30, hE36

 

 

(Natural gas Only)

hE15 

g.C. Appliance No.  41-429-39

hE18 

g.C. Appliance No.  41-429-65

hE24 

g.C. Appliance No.  41-429-98

hE30 

g.C. Appliance No.  41-429-99

hE36 

g.C. Appliance No.  41-415-20

  This appliance is not intended for use by persons (including 

children) with reduced physical, sensory or mental capabilities, 

or lack of experience and knowledge, unless they have 

been given supervision or instruction concerning use of the 

appliance by a person responsible for their safety.

  Children should be supervised to ensure that they do not play 

with the appliance.

in cases of repeated or continuous shutdown a Gas Safe 

Registered Engineer or in iE a Registered Gas installer should 

be called to investigate and rectify the condition causing this 

and carry out an operational test after each intervention on the 

device. Only the manufacturers original parts should be used for 

replacement.

Minimum Clearances

Clearances of 

20mm (3/4”

) above, 

5mm (1/4”

) at the sides and 

450mm (17 3/4

”) at the front of the boiler casing must be allowed 

for servicing.

 

The minimum front clearance allowed when built into a cupboard 

is 5mm.

To light the boiler  

(Refer to Frame 1)

1. 

CHECK THAT THE ELECTRiCiTy SUPPLy TO THE BOiLER 

IS OFF.

2.

  Set the mains on/off switch (A) to off and the CH thermostat 

knob (B) to maximum.

3.

  Switch on the electricity supply to the boiler and check that all 

external controls, e.g. programmer, room stat, etc. are on.

4.

  Set the mains on/off switch to 

ON.

The boiler will commence the ignition sequence, supplying heat to 

the system when required.

Operation

in normal operation the control unit display (E) will show the 

codes:

O - standby 

  (no demand for heat)

C - Ch or DhW being supplied
p - Boiler frost protection 

(boiler will fire when temperature is 

less than 3

o

C)

During 

ignition

 the LED (D) will flash.

During 

normal running

 the LED will remain illuminated.

Note. 

If the boiler fails to light after 3 attempts the fault code ‘L’ ‘F’ 

will be displayed.

Press and hold the reset button (C) for 2 seconds then release.  

The boiler will repeat the ignition sequence.  if the boiler fails 

to light consult a Gas Safe Registered Engineer or in iE a 

Registered Gas installer. 

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