USB Rover 200
4
Troubleshooting
The following table provides troubleshooting help. The topics are arranged
in the order in which they should be executed in most situations. If you are
unable to resolve the problem after following these instructions, please
contact technical support for further assistance (see page 7).
Symptoms/Cause
Remedy
Generic USB Hub does
not appear in Device
Manager.
Cause:
Installation is not
complete.
1. Ensure that the LEX unit is connected to a
USB port on the computer
2. Check that the AC adapter is connected to the
REX unit and that it is provided with power.
3. Disconnect the LEX unit from the computer
and then reconnect it.
The USB device does
not operate correctly.
Cause:
a) The USB device is
not connected to
the REX unit.
b) The USB device is
malfunctioning.
c) The computer does
not recognise the
USB device.
d) The computer does
not support USB
hubs.
e) The USB Rover is
malfunctioning.
1. Check that the USB device is securely
connected to the USB port on the REX unit.
2. Disconnect the LEX unit from the computer.
3. Connect the USB device directly to the USB
port on the computer.
4. If the device does not operate properly,
consult the user documentation for the device.
5. If the device operates properly when directly
connected to the computer, connect another
full speed device (of a different type) to the
REX unit. Connect the LEX unit to the
computer.
6. If the second device does not operate, the
extender may be malfunctioning. Contact
technical support for assistance.
7. If the second device does operate properly,
the first device may not be compatible with the
USB Rover. Contact technical support for
assistance.
