APEX 200 USER MANUAL
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If the user encounters any problems while using the imager, refer to the following
options. If the problem persists, disconnect the power and contact the customer
support department.
12-1 Thermal imager does not power on
•
Ensure cables are connected properly
•
Check whether the power supply voltage is between 12V to 24V
12
Troubleshooting
12-2 Thermal imager shuts off unexpectedly
•
Ensure cables are connected properly
12-3 No thermal image
•
Ensure cables are connected properly
•
If lens is foggy, use professional equipment to clean the lens
12-5 Image is stuck
•
Ensure cables are connected properly
•
Restart the software
12-4 Unclear or dark visible images
•
If lens is foggy, use professional equipment to clean the lens
12-6 Cannot log into software
•
Manually configure the computer address to the 192.168.1.XX
•
Restart the software
•
Contact customer support