Note: Some controllers, systems, or operating systems may expect ANSI SCSI-2 devices. The Ultrastar
9LZX and 18ZX report themselves as SCSI-3 devices. Contact the Technical Support Center for a fix if
you encounter this issue.
TECHNICAL SUPPORT
Before calling technical support make sure you have your drive part number, serial number and
system information.
Contact technical support via:
Web
www.ibm.com/harddrive
Voice 888.426.5214 or 507.286.5825
Fax
507.253.DRIVE
E-mail [email protected]
Support is also available in Singapore via:
Voice 1800.418.9595 or (65) 65.6.418.9595
E-mail [email protected]
Automated Fax Back Service
U.S.A.
408.256.5218
Singapore 800.418.9696
England
0800.96.6948
Germany
0130.82.6089
France
0800.902229
Italy
167.875148
IBM storage products
Page 18
IBM Hard Disk Drive Technical Support Center version 1.0