Troubleshooting
"Unable to create overlay window"
message appears when you try to start
DVD playback.
or You may get poor
playback or none at all while running
video playback, DVD playback, or
game applications.
Do either of the following:
If you are using LCD and external monitor simultaneously with
32-bit color mode, change the color depth to 16-bit mode.
If you are using a desktop size of 1280x1024 or larger, reduce the
desktop size and the color depth.
Battery problems
Problem
Cause and action
The battery pack cannot be fully
charged by the power-off method in the
standard charge time for your com-
puter.
The battery pack might be over-discharged. Do the following:
1. Turn off the computer.
2. Make sure that the over-discharged battery pack is in the computer.
3. Connect the ac adapter to the computer and let it charge.
If the battery pack cannot be fully charged in 24 hours, use a new
battery pack.
If the optional Quick Charger is available, use it to charge the over-
discharged battery pack.
Your computer shuts down before the
battery status indicator shows empty,
-or-Your computer operates after the
battery status indicator shows empty.
Discharge and recharge the battery pack.
The operating time for a fully charged
battery pack is short.
Discharge and recharge the battery pack. If your battery's operating
time is still short, use a new battery pack.
The computer does not operate with a
fully charged battery pack.
The surge protector in the battery pack might be active. Turn off the
computer for one minute to reset the protector; then turn on the com-
puter again.
The battery pack cannot be charged.
You cannot charge the battery when it is too hot. If the battery feels
hot, remove it from the computer and allow it to cool to room temper-
ature. After it cools, reinstall it and recharge the battery. If it still cannot
be charged, have it serviced.
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ThinkPad X20 User's Reference
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