IBM SDMC, Устранение неполадок, обслуживание и поддержка

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If you do not have an SDMC, continue with the next step.
4.
Log in to the system as a user with the authority to run the appropriate shutdown command.
5. At the command line, enter one of the following commands:
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If your system is running the AIX
®
operating system, type
shutdown
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If your system is running the IBM i operating system, type
PWRDWNSYS *IMMED
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If your system is running the Linux operating system, type
shutdown -h now
These commands stop the operating system. The system power turns off, the power-on light begins to
slowly blink, and the system goes into a standby state.
6. Unplug the ac power cord and then plug it back in.
7. Start the server. The service processor is reset. This ends the procedure.
Service management
Learn about tasks that are available on IBM Systems Director Management Console (SDMC) for
managing the service tasks.
Service and Support Manager (SSM) is part of IBM Systems Director and automatically detects
serviceable hardware problems and collects supporting data for serviceable hardware problems that occur
on the managed systems. The Electronic Service Agent tool is integrated with the Service and Support
Manager and transmits serviceable hardware problems and associated support files to IBM support.
Service and Support Manager includes the following features:
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Automatically detects serviceable hardware problems and send them to IBM support for all monitored
systems.
v
The integrated Electronic Service Agent tool securely transmits serviceable hardware problems,
associated support files, and performance management data to IBM support.
v
Collects and securely transmits scheduled system inventory and diagnostic support files to an IBM
database. This inventory information is available to IBM support representatives when they
troubleshoot an issue.
v Communicates with IBM support using a secure connection using encryption and authentication.
SDMC extends the capabilities of the Service and Support Manager to provide service and support
functions on Power systems.
Manually submitting service request using Service and Support
Manager
Use the steps in this topic to submit a service request to the IBM service provider. This task reports
problems that occurred on your IBM Systems Director Management Console (SDMC) or the server to the
service provider (for example, the mouse does not work) or lets you test problem reporting.
By default, Service and Support Manager automatically detects and transmits serviceable hardware
problems to the IBM
®
service provider. However, if you are aware of a serviceable condition on a system
that is monitored by Service and Support Manager that you feel requires attention, and you have
determined that this condition has not been automatically detected and reported, you can manually open
a service request and submit that request to the IBM service provider.
To manually report a problem on your SDMC, perform the following steps:
1.
In the navigation area, click Navigate Resources .
2. In the contents area, click Service and Support Groups . On the Service and Support Groups page,
click Monitored Systems .
3. In the contents area, select the server for which you want to create a serviceable event.
Troubleshooting, service, and support using Systems Director Management Console
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