v
Replacement or use of non-IBM parts or nonwarranted IBM parts. All
warranted parts contain a 7-character identification in the format IBM FRU
XXXXXXX.
v
Identification of software problem sources.
v
Configuration of BIOS as part of an installation or upgrade.
v
Changes, modifications, or upgrades to device drivers.
v
Installation and maintenance of network operating systems (NOS).
v
Installation and maintenance of application programs.
Refer to your IBM Statement of Limited Warranty for a full explanation of IBM
warranty terms. Be sure to retain your proof of purchase to obtain warranty
service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from
9:00 a.m. to 6:00 p.m.
Note:
Response time will vary depending on the number and complexity of
incoming calls.
If possible, be at your computer when you call. Please have the following
information ready:
v
Machine type and model
v
Serial numbers of your IBM hardware products
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information
Phone numbers are subject to change without notice. For the most up-to-date
phone numbers, go to http://www.ibm.com/pc/support/ and click
Support
Phone List
.
Chapter 5. Getting information, help, and service
27
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