F11 will not start the Product Recovery program
Either the Product Recovery program is damaged, or there is a problem with
the partition that contains the Product Recovery program. Use a
Product
Recovery CD
to access the Product Recovery program. If a
Product Recovery CD
was not provided with your computer, contact IBM, and order a
Product
Recovery CD
for your computer. See “Chapter 5. Getting information, help, and
service” on page 25 for details.
The Product Recovery CD does not start
Make sure that the CD drive or DVD drive is before the hard disk drive in the
startup sequence. See “Changing the startup sequence” on page 16.
The F11 prompt is not displayed
Use your
Recovery Repair
diskette to recover the F11 prompt, or create a
Recovery Repair
diskette, if you do not have one. See “Using the Recovery
Repair diskette” or “Creating a Recovery Repair diskette” for how to display
the F11 prompt.
Creating a Recovery Repair diskette
Note:
This procedure works only if the operating system is working.
To create a
Recovery Repair
diskette, use the following procedure:
1.
Start your computer and operating system.
2.
Use Windows Explorer or My Computer to display the directory structure
of your hard disk.
3.
Open the imbtools folder, which is usually on drive C.
4.
Double-click
RRDISK.BAT
, and follow the instructions on the screen.
Using the Recovery Repair diskette
To use the
Recovery Repair
diskette, use the following procedure:
1.
Shut down the operating system, and turn off the computer.
2.
Insert the
Recovery Repair
diskette into the diskette drive.
3.
Turn on the computer, and follow the directions on the screen
Note:
If the repair operation finishes without error, the F11 prompt will be
displayed the next time you restart your computer.
If an error message is displayed during the repair operation and the repair
operation cannot be completed, you might have a problem with the Product
Recovery program or the partition that contains the Product Recovery
program. Use a
Product Recovery CD
to access the Product Recovery program.
If a
Product Recovery CD
was not provided with your computer, contact IBM,
and order a
Product Recovery CD
for your computer. See “Chapter 5. Getting
information, help, and service” on page 25 for details.
Chapter 3. Product recovery
15
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