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  Contents

xiv

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Interface Packet Loss (percent)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Interface Throughput In (kbps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

Interface Throughput In (kbps) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Interface Throughput Out (kbps)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

Interface Throughput Out (kbps)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Internal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

International  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

IntersiteIPCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

IntersiteLegacyPBXCall  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

IntrasiteIPCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

IntrasiteLegacyPBXCall  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

isCallee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

isCaller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Jitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Latency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Local  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

LongDistance  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

MLQKav . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

MLQK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

MLQKmn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

MOHMulticastResourceActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

MOHMulticastResourceAvailable  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

MOHTotalMulticastResources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

MOHTotalUnicastResources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

MOHUnicastResourceActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

MOHUnicastResourceAvailable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

MOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

NbPacketsLost  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

NbPacketsReceived . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

NbPacketsSent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366

OffNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

OnNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

Outbound Loss (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . . 370

Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Содержание NETCOOL 4.3-W

Страница 1: ...IBM Netcool Proviso 4 3 W Tivoli Document Revision R2E1 Cisco IP Telephony Technology Pack User s Guide...

Страница 2: ...nges will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any...

Страница 3: ...may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to IBM s applicat...

Страница 4: ......

Страница 5: ...w 7 Reporter Sets 7 Reporter Set Tree 7 Reports 9 CCM Server Quality Resource Detail Chart 12 CCM Server Quality Resource 13 CCM Sql Server Group 14 CCM Sql Server Resource Detail Chart 15 CCM Sql Ser...

Страница 6: ...luster VoiceMail Usage Resource 48 Errors on Cluster by Codec 49 Gatekeeper Availability Resource Detail Chart 51 Gatekeeper Availability Resource 52 Gatekeeper Device Quality Resource Detail Chart 53...

Страница 7: ...ource Detail Chart 91 PSTN Gateway E1 T1 Interface Utilization Resource Detail Chart 92 PSTN Gateway E1 T1 Interface Utilization Resource 93 PSTN Gateway E1 T1Availability Resource 94 Top 10 CDR Call...

Страница 8: ...merId 126 Element NAME 127 Element STATE 128 FAMILY 129 NAME 130 siteId 131 STATE 132 VoIPCallMgrClusterId 133 VoIPCallMgrCustomerId 134 VoIPCallMgrDSPMaxChannel 135 VoIPCallMgrFileSystemName 136 VoIP...

Страница 9: ...ranch 166 Infrastructure Branch 169 Sub Element Collect Grouping 171 Chapter 7 Collection Formulas 175 Overview 175 Data Collection 176 Formulas and Metrics 176 Formula Reference 177 AttendantConsoleC...

Страница 10: ...Availability percent 209 CCM Physical Memory Utilization percent 210 CCM Registered CTI Devices Nb Gauge 211 CCM Registered Devices Nb Gauge 212 CCM Registered Gateways Nb Gauge 213 CCM Registered Me...

Страница 11: ...Number of External Calls Nb 240 Cluster Total Number of Normal Call Clearing 241 Cluster Total Number of Outgoing External Calls Nb 242 ClusterBlocking 243 ClusterCallDuration 244 ClusterCauseCallReje...

Страница 12: ...terLines 277 ClusterLocalCall 278 ClusterLongDistanceCall 279 ClusterMOS 280 ClusterNbPacketsLost 281 ClusterNbPacketsReceived 282 ClusterNbPacketsSent 283 ClusterOffNetCall 284 ClusterOnNetCall 285 C...

Страница 13: ...on Requests Nb 314 Gatekeeper Total Number of Concurrent Calls Nb Gauge 315 Gatekeeper Total Number of Location Rejects Nb 316 Gatekeeper Total Number of Location Requests Nb 317 Gatekeeper Total Numb...

Страница 14: ...7 isCallee 348 isCaller 349 Jitter 350 Latency 351 Local 352 LongDistance 353 MLQKav 354 MLQK 355 MLQKmn 356 MOHMulticastResourceActive 357 MOHMulticastResourceAvailable 358 MOHTotalMulticastResources...

Страница 15: ...S0 Channels Nb Gauge 386 PSTN Gateway Total Call Signaling Errors Nb 387 PSTN Gateway Total Calls per minute calls mn sum of all DS0s 388 PSTN Gateway Total Number Calls Rejected Nb 389 PSTN Gateway T...

Страница 16: ...Number of VoiceMail Direct Calls Nb CME Bulk VOIP Cisco 419 UnsuccessfulCall 420 VoicemailCallDuration 421 VoiceMailCall 422 VoicemailPackets 423 Chapter 8 Discovery Formulas 425 Overview 425 Netcool...

Страница 17: ...ack User s Guide Version 4 3 W xvii Other Tasks and Considerations 455 Verifying Resources 455 Appendix B UBA Parameters Reference 443 Topology Editor 457 UBA Parameters Reference 457 Appendix C Templ...

Страница 18: ...Contents xviii Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Страница 19: ...ces for this manual are the network administration engineers at IBM customer sites who will install configure and use the Cisco IP Telephony Technology Pack as part of their Netcool Proviso installati...

Страница 20: ...ephony Technology Pack Appendix B UBA Parameters Reference 443 Topology Editor Provides Unix reference pages for each of the pack specific UBA parameters supplied with the XSD file for the Cisco IP Te...

Страница 21: ...l Proviso Modules DataLoad collects network data DataChannel computes aggregations and stores data in DataMart DataMart provides data management DataView produces and manages reports and applications...

Страница 22: ...Preface xxii Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Страница 23: ...ides an overview of how Technology Packs work with Netcool Proviso to collect process load and report data from a network environment How is the Data Collected Inventory After a Netcool Proviso Techno...

Страница 24: ...d to the data depend on whether the sub element is an SNMP resource or non SNMP resource For SNMP network resources a Technology Pack provides SNMP collection formulas SNMP collection formulas instruc...

Страница 25: ...are expected for the current hour The CME uses the RIDs and MIDs to build the table and determine which metrics should be arriving from the collectors The table also specifies how resources are relate...

Страница 26: ...e and sub elements and define the statistics that are relevant for a measure of network performance for a group of resources Detail Charts DCs display raw data for a metric that has been aggregated fo...

Страница 27: ...Chapter 1 Introduction Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 5 NOTES...

Страница 28: ...Chapter 1 Introduction 6 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Страница 29: ...the DataView portal This navigation path is the same as the path where the report has been deployed through the DataMart Resource Editor Note however that some reports are not explicitly deployed on...

Страница 30: ...rted Reports 8 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Infrastructure CallManager Server PSTN Gateway Interface Device DSP Card Media Devices Gatekeeper Device In...

Страница 31: ...Resource CDR Utilization Detail Chart CDR Utilization Group CDR Utilization Resource CDR VoiceMail Usage Detail Chart CDR VoiceMail Usage Resource Cluster Call Distribution Detail Chart Cluster Call...

Страница 32: ...tail Chart Perfmon Active Calls Detail Chart Perfmon Active Calls Group Perfmon Active Calls Resource Perfmon MOH Detail Chart Perfmon MOH Group Perfmon MOH Resource Perfmon PSTN Detail Chart Perfmon...

Страница 33: ...y Resource Top 10 CDR Call Completion Top 10 CDR Call Duration Top 10 CDR K Factor Top 10 CDR Number of Calls Top 10 CDR Number of Errors Top 10 Cluster Call Completion Top 10 Cluster Number of Calls...

Страница 34: ...percent avg last 5 mn CCM Physical Memory Utilization percent CCM Registered CTI Devices Nb Gauge CCM Registered Devices Nb Gauge CCM Registered Gateways Nb Gauge CCM Registered Media Devices Nb Gauge...

Страница 35: ...ted Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report CCM CPU Utilization percent avg last 5 mn CCM Physical Memory Utilization percent CCM Registered Devices Nb Gauge CCM R...

Страница 36: ...ribution Chart 2 of 2 implemented Metrics Used in Report CCM CPU Utilization percent avg last 5 mn CCM SQL Server free buffers Nb CCM SQL Server number active user connections CCM SQL Server number of...

Страница 37: ...M SQL Server Availability percentage CCM SQL Server number active user connections CCM SQL Server number of blocked users CCM SQL Server number of locks blocking processes CCM SQL Server number of loc...

Страница 38: ...n Report CCM SQL Server Availability percentage CCM SQL Server Cache Hit ratio percent CCM SQL Server free buffers Nb CCM SQL Server number active user connections CCM SQL Server number of blocked use...

Страница 39: ...eries Chart 6 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Incoming Internal International Local LongDistance OffNet OnNet SuccessfulCall Total Number of Outgoing Exte...

Страница 40: ...s GroupSummary 1 implemented Charts Ratio 2 implemented Metrics Used in Report Incoming Internal International Local LongDistance Total Number of Outgoing External Calls Nb Navigation Path Navigation...

Страница 41: ...ing VOIP Cisco IP Telephony Call Detail Record Extensions By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Customer customerId NOC Reporting VOIP Cisco IP Te...

Страница 42: ...hony Call Detail Record Media Gateways By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Telephony C...

Страница 43: ...e Series Chart 6 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Jitter Latency MOS NbPacketsLost NbPacketsReceived NbPacketsSent SuccessfulCall UnsuccessfulCall Navigati...

Страница 44: ...ted Reports 22 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Perfmon MOH Resource Perfmon PSTN Resource Perfmon Security Resource Top 10 CDR Call Completion Top 10 CDR...

Страница 45: ...e Distribution Chart 2 of 2 implemented Metrics Used in Report Jitter Latency MOS Percentage of Drop Calls percent CME Bulk VOIP Cisco Percentage of Packet Lost percent CME Bulk VOIP Cisco Percentage...

Страница 46: ...l Calls Nb CME Bulk VOIP Cisco SuccessfulCall UnsuccessfulCall Navigation Path Navigation path on the DataView portal NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Cluster clu...

Страница 47: ...Telephony Call Detail Record Media Gateways By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Teleph...

Страница 48: ...Metric Ratio Chart 2 of 2 implemented Metrics Used in Report CallDuration NbPacketsLost NbPacketsReceived NbPacketsSent OffNet SuccessfulCall Total Number of Calls Nb CME Bulk VOIP Cisco UnsuccessfulC...

Страница 49: ...cs Used in Report CallDuration NbPacketsLost NbPacketsReceived NbPacketsSent Percentage of Company Calls percent CME Bulk VOIP Cisco Percentage of TollBypass Calls percent CME Bulk VOIP Cisco Total Nu...

Страница 50: ...ation Path Navigation path on the DataView portal NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Exte...

Страница 51: ...il Record Media Gateways By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Telephony Call Detail Rec...

Страница 52: ...me Series Chart 5 of 8 implemented Metric Ratio Chart 1 of 2 implemented Metrics Used in Report ForwardToVoiceMail Total Number of VoiceMail Direct Calls Nb CME Bulk VOIP Cisco VoicemailCallDuration V...

Страница 53: ...Record Extensions By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Customer customerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By...

Страница 54: ...ays By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By...

Страница 55: ...ented Metrics Used in Report Cluster Total Number of External Calls Nb Cluster Total Number of Outgoing External Calls Nb ClusterIncomingCall ClusterInternalCall ClusterInternationalCall ClusterLocalC...

Страница 56: ...r Set Cluster Tables and Charts Tables GroupSummary 1 implemented Charts Ratio 2 implemented Metrics Used in Report Cluster Total Number of Outgoing External Calls Nb ClusterIncomingCall ClusterIntern...

Страница 57: ...io Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of External Calls Nb Cluster Total Number of Outgoing External Calls Nb ClusterIncomingCall ClusterInternalCall ClusterInternati...

Страница 58: ...ster Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 0 of 2 implemented Metrics Used in Report Cluster Erlang Cluster Total Hours of Traffic ClusterB...

Страница 59: ...harts Resource Time Series Chart 3 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of Company Calls Nb Cluster Total Number of Company IP Calls Nb Cl...

Страница 60: ...rts Tables Resource Summary Table 1 of 1 implemented Charts Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of Company Calls Nb Cluster Total Number of Company IP Calls Nb C...

Страница 61: ...Metric Ratio Chart 2 of 2 implemented Metrics Used in Report ClusterDropCall ClusterJitter ClusterMOS ClusterNbPacketsLost ClusterNbPacketsReceived ClusterNbPacketsSent ClusterSuccessfulCall ClusterUn...

Страница 62: ...uster Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Cluster Percentage of Drop Calls percent Cluster Perc...

Страница 63: ...implemented Charts Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of Normal Call Clearing ClusterDropCall ClusterJitter ClusterLatency ClusterNbPacketsLost ClusterSuccessf...

Страница 64: ...Chapter 2 Supported Reports 42 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Global VOIP...

Страница 65: ...ster Erlang Cluster Total Hours of Traffic Cluster Total Number of Company Calls Nb ClusterNbPacketsLost ClusterNbPacketsReceived ClusterNbPacketsSent ClusterSuccessfulCall ClusterTollBypassCall Clust...

Страница 66: ...ble 1 of 2 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Cluster Erlang Cluster Percentage of Company Calls percent Cluster Percentage of TollBypass Calls pe...

Страница 67: ...PVLsRatio_MLH_RST html Metrics Used in Report Cluster Total Hours of Traffic Cluster Total Number of Company Calls Nb ClusterNbPacketsLost ClusterNbPacketsReceived ClusterNbPacketsSent ClusterSuccess...

Страница 68: ...Cluster Erlang Cluster Total Hours of Traffic Cluster Total Number of Company Calls Nb Cluster Total Number of External Calls Nb Cluster Total Number of Outgoing External Calls Nb ClusterNbPacketsRec...

Страница 69: ...implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Number of Direct VoiceMail Calls Nb ClusterForwardToVoiceMail ClusterTotalCall ClusterVoicemailCallDuration ClusterVoic...

Страница 70: ...bles ResSummary 1 implemented Charts Ratio 1 implemented Metrics Used in Report Cluster Number of Direct VoiceMail Calls Nb ClusterForwardToVoiceMail ClusterVoicemailCallDuration ClusterVoiceMailCall...

Страница 71: ...t 0 of 2 implemented Metrics Used in Report CauseCallRejected CauseChannelUnacceptable CauseDestinationOutOfOrder CauseInvalidNumberFormat CauseMisdialedTrunkPrefix CauseNetworkOutOfOrder CauseNoAnswe...

Страница 72: ...ology Pack User s Guide Version 4 3 W NOC Reporting VOIP Cisco IP Telephony Call Detail Record Codec By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Codec By Cluster CDRc...

Страница 73: ...Chart 4 of 8 implemented Metric Ratio Chart 1 of 2 implemented Metrics Used in Report Gatekeeper ICMP Inbound Errors percent Gatekeeper ICMP Outbound Errors percent SNMP Availability percent avg last...

Страница 74: ...ary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Gatekeeper ICMP Inbound Errors percent Gatekeeper ICMP Outbound Errors percent SNMP Availabili...

Страница 75: ...er Buffer Utilization percent Gatekeeper Call Setup Quality percent Gatekeeper CPU Utilization percent avg last 5 mn Gatekeeper Packet Errors Nb Gatekeeper Total Number of Admission Rejects Nb Gatekee...

Страница 76: ...ed Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Gatekeeper Call Setup Quality percent Gatekeeper CPU Utilization percent avg last 5 mn Gatekeeper Packet Errors Nb Gatek...

Страница 77: ...lity percentage Reporter Set Interface Tables and Charts Charts Resource Time Series Chart 2 of 8 implemented Metric Ratio Chart 1 of 2 implemented Metrics Used in Report Interface Availability percen...

Страница 78: ...erface availability percentage Reporter Set Interface Tables and Charts Tables ResSummary 1 implemented Metrics Used in Report Inbound Loss percent Interface Availability percent Outbound Loss percent...

Страница 79: ...Tables and Charts Charts Resource Time Series Chart 4 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Util...

Страница 80: ...arts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Utiliz...

Страница 81: ...table and chart information is available for this report stylesheet PVLs_Cisco_VOIP_Global html Metrics Used in Report CCM CPU Utilization percent avg last 5 mn Cluster Percentage of Packet Lost perc...

Страница 82: ...ports 60 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Cluster Utilization Resource PSTN Gateway Device Quality Resource Detail Chart Top 10 E1 T1 Utilization Resource...

Страница 83: ...ts Charts Resource Time Series Chart 5 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report CCR CS ICR ICRmx SCS Navigation Path This report is not deployed on the portal navi...

Страница 84: ...ented Metrics Used in Report CCR CS ICR ICRmx MLQKav MLQK MLQKmn SCS Navigation Path Navigation path on the DataView portal NOC Reporting VOIP Cisco IP Telephony Call Detail Record Clusters NOC Report...

Страница 85: ...Chapter 2 Supported Reports Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 63 Drilled Down From None...

Страница 86: ...l Detail Record Clusters clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Codec By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Codec By Customer custom...

Страница 87: ...elephony Call Detail Record Extensions By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Telephony Call...

Страница 88: ...ability percentage Reporter Set Media Devices Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 1 of 2 implemented Metrics Used in Report CCM Media Dev...

Страница 89: ...Charts Charts Resource Time Series Chart 1 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report CCM Media Device Registration Availability percent Navigation Path This report...

Страница 90: ...lity percentage Reporter Set Media Devices Tables and Charts Tables ResSummary 1 implemented Charts ResDistrib 1 implemented Metrics Used in Report CCM Media Device Registration Availability percent N...

Страница 91: ...s Used in Report CallsActive CallsInProgress GatewayCallsActive H323CallsActive H323CallsInProgress HuntlistCallsActive HuntlistCallsInProgress SIPCallsActive SIPCallsInProgress Navigation Path This r...

Страница 92: ...urce Distribution Chart 0 of 2 implemented Metrics Used in Report CallsActive CallsInProgress GatewayCallsActive H323CallsActive H323CallsInProgress HuntlistCallsActive HuntlistCallsInProgress SIPCall...

Страница 93: ...CallsInProgress GatewayCallsActive H323CallsActive H323CallsInProgress HuntlistCallsActive HuntlistCallsInProgress SIPCallsActive SIPCallsInProgress Navigation Path Navigation path on the DataView po...

Страница 94: ...2 Supported Reports 72 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Drilled Down From Perfmon Active Calls Group Perfmon MOH Group Perfmon PSTN Group Perfmon Security...

Страница 95: ...lemented Metrics Used in Report MOHMulticastResourceActive MOHMulticastResourceAvailable MOHTotalMulticastResources MOHTotalUnicastResources MOHUnicastResourceActive MOHUnicastResourceAvailable Naviga...

Страница 96: ...ion Chart 0 of 2 implemented Metrics Used in Report MOHMulticastResourceActive MOHMulticastResourceAvailable MOHTotalMulticastResources MOHTotalUnicastResources MOHUnicastResourceActive MOHUnicastReso...

Страница 97: ...MOHMulticastResourceAvailable MOHTotalMulticastResources MOHTotalUnicastResources MOHUnicastResourceActive MOHUnicastResourceAvailable Navigation Path Navigation path on the DataView portal NOC Report...

Страница 98: ...9 implemented Metrics Used in Report BRIChannelsActive BRISpansInService FXOPortsActive FXOPortsInService FXSPortsActive FXSPortsInService T1ChannelsActive T1SpansInService Navigation Path This repor...

Страница 99: ...stribution Chart 0 of 2 implemented Metrics Used in Report BRIChannelsActive BRISpansInService FXOPortsActive FXOPortsInService FXSPortsActive FXSPortsInService T1ChannelsActive T1SpansInService Navig...

Страница 100: ...ntsRegistered BRIChannelsActive BRISpansInService FXOPortsActive FXOPortsInService FXSPortsActive FXSPortsInService T1ChannelsActive T1SpansInService Navigation Path Navigation path on the DataView po...

Страница 101: ...Chapter 2 Supported Reports Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 79 Drilled Down From Perfmon PSTN Group...

Страница 102: ...leClientsOnline AttendantConsoleClientsRegistered AuthenticatedCallsActive AuthenticatedPartiallyRegisteredPhone AuthenticatedRegisteredPhones CallsActive EncryptedCallsActive EncryptedPartiallyRegist...

Страница 103: ...ttendantConsoleClientsOnline AttendantConsoleClientsRegistered AuthenticatedCallsActive AuthenticatedPartiallyRegisteredPhone AuthenticatedRegisteredPhones CallsActive EncryptedCallsActive EncryptedPa...

Страница 104: ...llsActive AuthenticatedPartiallyRegisteredPhone AuthenticatedRegisteredPhones CallsActive EncryptedCallsActive EncryptedPartiallyRegisteredPhones EncryptedRegisteredPhones Navigation Path Navigation p...

Страница 105: ...Chapter 2 Supported Reports Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 83 Drilled Down From Perfmon Security Group...

Страница 106: ...d Metric Ratio Chart 0 of 2 implemented Metrics Used in Report PSTN Gateway ICMP Inbound Errors percent PSTN Gateway ICMP Outbound Errors percent SNMP Availability percent avg last hour SNMP Response...

Страница 107: ...lemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report PSTN Gateway ICMP Inbound Errors percent PSTN Gateway ICMP Outbound Errors percent SNMP Availability percent avg l...

Страница 108: ...port PSTN Gateway Active DS0 Channels Nb PSTN Gateway Call Setup Quality percent Successful Total PSTN Gateway Total Number of Calls Nb PSTN Gateway Total Number of Calls per mn Calls mn PSTN Gateway...

Страница 109: ...nted Metrics Used in Report PSTN Gateway Active DS0 Channels Nb PSTN Gateway ICMP Inbound Errors percent PSTN Gateway ICMP Outbound Errors percent PSTN Gateway Packet Discards PSTN Gateway Total Packe...

Страница 110: ...ted Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report PSTN Gateway Active DS0 Channels Nb PSTN Gateway Network Errors percent PSTN Gateway Packet Discards PSTN Gateway Total...

Страница 111: ...Time Series Chart 2 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report DSP Card Availability percent DSP Card Resource Utilization percent Navigation Path This report is no...

Страница 112: ...e Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report DSP Card Availability percent DSP Card Resource Utilization percent Navigation Path Navi...

Страница 113: ...ource Time Series Chart 2 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report Interface Availability percent Interface Packet Loss percent Navigation Path This report is not...

Страница 114: ...ented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Utilization Out percent Interface Throughput In kbps Interface Throughput Out kbps PSTN Gateway DS1 Active D...

Страница 115: ...n Chart 2 of 2 implemented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Utilization Out percent Interface Throughput In kbps Interface Throughput Out kbps PSTN...

Страница 116: ...s Tables ResSummary 1 implemented Charts ResDistrib 1 implemented Metrics Used in Report Interface Availability percent Interface Packet Loss percent Navigation Path Navigation path on the DataView po...

Страница 117: ...Detail Record Extensions By Site siteId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gate...

Страница 118: ...ing VOIP Cisco IP Telephony Call Detail Record Media Gateways By Site CDRsiteId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Paths By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telep...

Страница 119: ...ing VOIP Cisco IP Telephony Call Detail Record Media Gateways By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer customerId NOC Reporting VOIP Cis...

Страница 120: ...g VOIP Cisco IP Telephony Call Detail Record Media Gateways By Site CDRsiteId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Paths By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telepho...

Страница 121: ...c By Customer customerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Customer custom...

Страница 122: ...Chapter 2 Supported Reports 100 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Drills Down To K Factor Detail Chart Drilled Down From None...

Страница 123: ...phony Call Detail Record Extensions By Customer customerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Site siteId NOC Reporting VOIP Cisco IP Telephony Call Detail Record M...

Страница 124: ...g VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Site CDRsiteId NOC Reporting VOIP Cisco...

Страница 125: ...IP Cisco IP Telephony Call Detail Record Extensions By Customer customerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Site siteId NOC Reporting VOIP Cisco IP Telephony Call...

Страница 126: ...ing VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Site CDRsiteId NOC Reporting VOIP Cis...

Страница 127: ...Cluster Tables and Charts Tables TopN 4 of 9 implemented Charts TopN 4 of 9 implemented Metrics Used in Report Cluster Percentage of Drop Calls percent Cluster Percentage of Normal Call Clearing perc...

Страница 128: ...t Cluster Tables and Charts Tables TopN 5 of 9 implemented Charts TopN 5 of 9 implemented Metrics Used in Report Cluster Total Number of Outgoing External Calls Nb ClusterIncomingCall ClusterOffNetCal...

Страница 129: ...Charts Tables TopN 4 of 9 implemented Charts TopN 4 of 9 implemented Metrics Used in Report Cluster Percentage of Drop Calls percent Cluster Percentage of Packet Lost percent Cluster Percentage of Suc...

Страница 130: ...eport Interface Bandwidth Utilization In percent Interface Bandwidth Utilization Out percent Interface Throughput In kbps Interface Throughput Out kbps PSTN Gateway DS1 Active DS0 Channels Nb Navigati...

Страница 131: ...Chapter 2 Supported Reports Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 109 NOTES...

Страница 132: ...Chapter 2 Supported Reports 110 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Страница 133: ...so applies to Cisco Unified Call Manager CUCM unless an explicit distinction is made Summary of Device Technology The Netcool Proviso Cisco IP Telephony Technology Pack collects and reports performanc...

Страница 134: ...Cisco 2600 3600 series E1 T1 Serial Links DS0 Channel availability and utilization DSP availability and utilization capacity planning bandwidth errors Also total number of calls per gateway total dur...

Страница 135: ...ctions provide an overview of how the technology pack accesses CDR and CMR data in these different environments A basic understanding of the different access methods will help you when you configure t...

Страница 136: ...Cisco IP Telephony Technology Pack The connection between the Data Direct SQL server bridge and the MS SQL2000 server is made through TCP port number 1433 or 1370 according to the Cisco CallManager Pu...

Страница 137: ...to the DataChannel server The schedule is specified by CUCM Web administration configuration settings In both cases the CUCM pushes the data back to the technology pack via FTP The technology pack inc...

Страница 138: ...m CCM and CUCM environments some configuration parameters must be set using the CCM System Administrator Configuration settings must be defined separately on every server in a cluster The following co...

Страница 139: ...using SQL requests not flat files Netcool Proviso does not support FLAT for CDR collection PrimaryCDRDSN An optional parameter that references the primary CDR server on which to insert CDRs The refer...

Страница 140: ...Chapter 3 Devices and Services 118 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W NOTES...

Страница 141: ...ic of an element or sub element Typically a Netcool Proviso Technology Pack uses an inventory process to collect information generated by the devices interfaces and services operating in the technolog...

Страница 142: ...logy Pack User s Guide Version 4 3 W AP_ifType Description Open format name of the specific type of resource represented for example Ethernet and DS1 Captured in Discovery Formulas None Used in CME Fo...

Страница 143: ...iso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 121 CDRclusterId Description The cluster identifier Used with bulk data Captured in Discovery Formulas None Used in CME Formulas None...

Страница 144: ...roviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CDRcustomerId Description The customer identifier Used with bulk data Captured in Discovery Formulas None Used in CME Formulas None...

Страница 145: ...roviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 123 CDRsiteId Description The site identifier Used with bulk data Captured in Discovery Formulas None Used in CME Formulas None Use...

Страница 146: ...Guide Version 4 3 W cdrType Description The type of Call Detail Record CDR for example Extension Gateway Path Used with bulk data Captured in Discovery Formulas None Used in CME Formulas None Used in...

Страница 147: ...so Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 125 clusterId Description This property has been replaced by CDRclusterId Captured in Discovery Formulas None Used in CME Formulas None...

Страница 148: ...oviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W customerId Description This property has been replaced by CDRcustomerId Captured in Discovery Formulas None Used in CME Formulas Non...

Страница 149: ...l Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 127 Element NAME Description The name of a Cisco IP element Captured in Discovery Formulas None Used in CME Formulas None Used i...

Страница 150: ...isco IP Telephony Technology Pack User s Guide Version 4 3 W Element STATE Description Indicates whether an element is active Captured in Discovery Formulas None Used in CME Formulas None Used in Repo...

Страница 151: ...Technology Pack User s Guide Version 4 3 W 129 FAMILY Description Identifies a sub element for reporting and sub element grouping purposes Captured in Discovery Formulas None Used in CME Formulas Non...

Страница 152: ...ol Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W NAME Description The path name of collected path sub elements Captured in Discovery Formulas None Used in CME Formulas None Use...

Страница 153: ...oviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 131 siteId Description This property has been replaced by CDRsiteId Captured in Discovery Formulas None Used in CME Formulas None Us...

Страница 154: ...iso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W STATE Description Indicates whether the entry is active Captured in Discovery Formulas None Used in CME Formulas None Used in Reports...

Страница 155: ...the following MIB values ccmClusterId with CallManager devices sysLocation with PSTN Gateway devices Captured in Discovery Formulas CCM_Gateway_Device CCM_Media_Device CCM_Server_Device CCM_Server_Fi...

Страница 156: ...tion The customer ID This value is based on the following MIB values sysName with PSTN Gateway E1 T1 interfaces and PSTN Gateway DSP cdpCacheVTPMgmtDomain with other PSTN Gateway devices Captured in D...

Страница 157: ...Version 4 3 W 135 VoIPCallMgrDSPMaxChannel Description The maximum number of channels allowed in each DSP The value of this property is based on the MIB object cdspCardMaxChanPerDSP Captured in Discov...

Страница 158: ...lephony Technology Pack User s Guide Version 4 3 W VoIPCallMgrFileSystemName Description The file server name based on the MIB value hrStorageDescr Captured in Discovery Formulas CCM_Server_FileSystem...

Страница 159: ...uide Version 4 3 W 137 VoIPCallMgrGatewayIpAddress Description The last known IP Address of the gateway The value of this property is based on the MIB object ccmGatewayInetAddress Captured in Discover...

Страница 160: ...IP Telephony Technology Pack User s Guide Version 4 3 W VoIPCallMgrGatewayName Description The name that the CallManager assigns to the gateway Captured in Discovery Formulas CCM_Gateway_Device Used...

Страница 161: ...y Technology Pack User s Guide Version 4 3 W 139 VoIPCallMgrGatewayType Description The gateway type This value is based on the MIB object ccmGatewayType Captured in Discovery Formulas CCM_Gateway_Dev...

Страница 162: ...echnology Pack User s Guide Version 4 3 W VoIPCallMgrMediaDeviceIpAddress Description The media device IP address based on the MIB value ccmMediaDeviceInetAddress Captured in Discovery Formulas CCM_Me...

Страница 163: ...Technology Pack User s Guide Version 4 3 W 141 VoIPCallMgrMediaDeviceName Description The media device name based on the MIB value ccmMediaDeviceDescription Captured in Discovery Formulas CCM_Media_De...

Страница 164: ...lephony Technology Pack User s Guide Version 4 3 W VoIPCallMgrMediaDeviceType Description The media device type based on the MIB value ccmMediaDeviceType Captured in Discovery Formulas CCM_Media_Devic...

Страница 165: ...chnology Pack User s Guide Version 4 3 W 143 VoIPCallMgrProcessName Description The CallManager Server process identifier based on the MIB value hrSWRunName Captured in Discovery Formulas CCM_Server_P...

Страница 166: ...o Cisco IP Telephony Technology Pack User s Guide Version 4 3 W VoIPCallMgrSerialOrDsp Description Indicates a voice device Captured in Discovery Formulas None Used in CME Formulas None Used in Report...

Страница 167: ...Technology Pack User s Guide Version 4 3 W 145 VoIPCallMgrServerDescr Description The CallManager Server description based on the MIB value ccmDescription Captured in Discovery Formulas CCM_Server_De...

Страница 168: ...ion The CallManager Server ID This value is based on the following MIB values cdpGlobalDeviceId with CallManager Server devices cdpCacheDeviceId with Win2000 server PSTN Gateway devices that are regis...

Страница 169: ...ony Technology Pack User s Guide Version 4 3 W 147 VoIPCallMgrServerVersion Description The CallManager Server version based on the MIB value ccmVersion Captured in Discovery Formulas CCM_Server_Devic...

Страница 170: ...echnology Pack User s Guide Version 4 3 W VoIPCallMgrSqlDbName Description The CallManager Server SQL database name based on the MIB value mssqlDbInfoDbName Captured in Discovery Formulas CCM_Server_S...

Страница 171: ...f the following Cisco IP Telephony devices CallManagerServer CiscoGatekeeper PSTNGatewayCisco3745 PSTNGatewayCiscoAS5300 PSTNGatewayCiscoOtherISDN PSTNGatewayCiscoCat6k Captured in Discovery Formulas...

Страница 172: ...Chapter 4 Element and Sub Element Properties 150 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W NOTES...

Страница 173: ...urce Editor sub elements and sub element groups associated with each Technology Pack Cisco IP Telephony Technology Pack Resources The Cisco IP Telephony Technology Pack provides the following Netcool...

Страница 174: ...names appear in the name column on the Sub Element tab The instance name appears in the instance column of the Sub Element tab Sub element labels A sub element label is often used in reports to ident...

Страница 175: ...s of Cisco IP Telephony sub elements that this technology pack manages Note the following about the tables The Naming Structure row defines how sub element names sub element labels and sub element ins...

Страница 176: ...ch gateway Because a gateway can be registered to another server ClusterId_GatewayDescription is used as invariant for this sub element CallManager Media Device Collection Type SNMP Family VOIP_Cisco_...

Страница 177: ...ments Each CallManager Server is part of one cluster CallManager Server File System Collection Type SNMP Family VOIP_Cisco_CCM_Server_FileSystem Naming Structure Sub element name ElementName_ Instance...

Страница 178: ...isco_CCM_Server_SqlDatabase Naming Structure Sub element name ElementName_ InstanceName Instance name SqlDb SqlDb Label SqlDatabase mssqDbInfoDbName Properties SqlDb VoIPCallMgrClusterId VoIPCallMgrSq...

Страница 179: ...Type Instance name ElementName_Codec_CodecType Label ElementName_Codec_CodecType Properties CDRclusterId CDRcustomerId Comments None Extension Collection Type Bulk Family VOIP_Cisco_CDR_Extension Nami...

Страница 180: ...IP phone VoiceMail application which is defined in the CallManager as a special range of extension numbers Front desk operator Hunt Group a group of people in the company with the same extension numb...

Страница 181: ...uster element not to the SNMP PSTN gateway element A gateway can be a PSTN gateway or a legacy PBX gateway which is useful to connect a legacy PBX to the IP network Path Collection Type Bulk Family VO...

Страница 182: ...twork This sub element supports the following types of PSTN gateways PSTNGatewayCisco3745 Any 3700 series device supporting POP MIB DSP MIB ISDN MIB and DIAL CONTROL MIB PSTNGatewayCiscoAS5300 Any AS5...

Страница 183: ...P Family VOIP_Cisco_PSTN_Gateway_DSP_Card for cards discovered through CISCO_DSP MGMT MIB Or IETF_IF for Catalyst 6500 DSP resources Naming Structure Sub element name ElementName_ InstanceName Instanc...

Страница 184: ...Chapter 5 Defined Resources 162 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W NOTES...

Страница 185: ...ment is placed in the folder The sub element is then tested against the rule or condition in the next folder below If the sub element passes that test it is tested against the rule or condition in the...

Страница 186: ...the tree The following sections describe how sub elements are grouped within these high level branches Note In the IP Telephony Call Detail Record and Infrastructure branches some properties have bee...

Страница 187: ...Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Cluster DSP Type Static Purpose Filters by condition FAMILY LIKE VOIP_Cisco_PSTN_Gateway_DS OR VoIPCallMgrSerialOrDsp LIKE voice E1T1 Interfaces Typ...

Страница 188: ...Technology Pack User s Guide Version 4 3 W IP Telephony Call Detail Record Branch The IP Telephony Call Detail Record branch of the Cisco IP Telephony NOC reporting tree contains the sub branches show...

Страница 189: ...Groups the collected codec sub elements by cluster ID Codec By Customer Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Codec Codec By Customer CDRcustomerId Type Rule Purpose Groups th...

Страница 190: ...ilters by condition FAMILY VOIP_Cisco_CDR_Gateway Media Gateways By Customer CDRsiteId Type Rule Purpose Groups the collected media gateway sub elements by site ID Path Group Type Static Purpose Filte...

Страница 191: ...ditions Sub branch Name Description CCM Server Type Static Purpose Filters by condition FAMILY LIKE VOIP_Cisco_CCM_Server OR VoIPDeviceType CallManagerServer CCM Server VoIPCallMgrClusterId Type Rule...

Страница 192: ...tional only No rules or conditions PSTN Gateway DSP Card Type Static Purpose Filters by condition FAMILY LIKE VOIP_Cisco_PSTN_Gateway_DS OR VoIPCallMgrSerialOrDsp LIKE voice PSTN Gateway DSP Card All...

Страница 193: ...resent the Cisco IP Telephony portion of the tree Interface Type Static Purpose Filters by condition AP_ifType ds1 AND VoIPCallMgrSerialOrDsp NOT LIKE voice Interface All Type Static Purpose Filters b...

Страница 194: ...VOIP_Cisco_CDR_Extension OR FAMILY VOIP_Cisco_CDR_Path OR FAMILY VOIP_Cisco_CDR_Gateway Cluster CDR Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Cluster Codec Type Static Purpose Fil...

Страница 195: ...Chapter 6 Sub Element Grouping Rules Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 173 NOTES...

Страница 196: ...Chapter 6 Sub Element Grouping Rules 174 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Страница 197: ...Bulk input file Typically the device or devices that the technology pack supports generate the statistics that reside in these Bulk input files In many cases the statistics reside in these Bulk input...

Страница 198: ...P metrics are listed in this chapter in the Syntax section of the reference pages Import Data collected from bulk input files generated by a Cisco IP Telephony device and processed by the Bulk Adaptor...

Страница 199: ...hows the variables that the CME formula uses as input and the property or formula that supplies a variable s value In the following example the formula Egress Octets Forwarded is the source of the val...

Страница 200: ...hony Technology Pack User s Guide Version 4 3 W AttendantConsoleClientsOnline Type Import Description Total number of attendant console clients currently online Syntax Bulk Metric Generic Database Ali...

Страница 201: ...ology Pack User s Guide Version 4 3 W 179 AttendantConsoleClientsRegistered Type Import Description Total number of attendant console clients registered to the device Syntax Bulk Metric Generic Databa...

Страница 202: ...co IP Telephony Technology Pack User s Guide Version 4 3 W AuthenticatedCallsActive Type Import Description Total number of active authenticated calls Syntax Bulk Metric Generic Database Alias None Fo...

Страница 203: ...Guide Version 4 3 W 181 AuthenticatedPartiallyRegisteredPhone Type Import Description Total number of active authenticated extensions that have not completed the registration process Syntax Bulk Metr...

Страница 204: ...Technology Pack User s Guide Version 4 3 W AuthenticatedRegisteredPhones Type Import Description Total number of active authenticated and fully registered extensions Syntax Bulk Metric Generic Databas...

Страница 205: ...y percent Type SNMP collection Description The percentage of time that this resource was in an operational state Syntax DEF UseLib RFC1213Interface DEF SaveAlias 2955 ifAvailability Percent Generic Da...

Страница 206: ...ephony Technology Pack User s Guide Version 4 3 W BRIChannelsActive Type Import Description Total number of BRI channels currently in use in the target device Syntax Bulk Metric Generic Database Alias...

Страница 207: ...lephony Technology Pack User s Guide Version 4 3 W 185 BRISpansInService Type Import Description Total number of BRI spans available in the target device Syntax Bulk Metric Generic Database Alias None...

Страница 208: ...Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CallDuration Type Import Description The duration of the call in seconds Syntax Bulk Metric Generic Database Alias None Formula Ed...

Страница 209: ...Technology Pack User s Guide Version 4 3 W 187 CallsActive Type Import Description Total number of currently active calls for the resource or resources specified Syntax Bulk Metric Generic Database Al...

Страница 210: ...Telephony Technology Pack User s Guide Version 4 3 W CallsInProgress Type Import Description Total number of calls being established at the time of sampling Syntax Bulk Metric Generic Database Alias N...

Страница 211: ...oviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 189 CauseCallRejected Type Import Description Call rejected Cause code 21 Syntax Bulk Metric Generic Database Alias None Formula Edi...

Страница 212: ...so Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CauseChannelUnacceptable Type Import Description Channel unacceptable Cause code 6 Syntax Bulk Metric Generic Database Alias None Formu...

Страница 213: ...o IP Telephony Technology Pack User s Guide Version 4 3 W 191 CauseDestinationOutOfOrder Type Import Description Destination out of order Cause code 27 Syntax Bulk Metric Generic Database Alias None F...

Страница 214: ...P Telephony Technology Pack User s Guide Version 4 3 W CauseInvalidNumberFormat Type Import Description Address incomplete invalid number format Cause code 28 Syntax Bulk Metric Generic Database Alias...

Страница 215: ...sco IP Telephony Technology Pack User s Guide Version 4 3 W 193 CauseMisdialedTrunkPrefix Type Import Description Misdialed trunk prefix Cause code 5 Syntax Bulk Metric Generic Database Alias None For...

Страница 216: ...iso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CauseNetworkOutOfOrder Type Import Description Network out of order Cause code 38 Syntax Bulk Metric Generic Database Alias None Formu...

Страница 217: ...Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 195 CauseNoAnswerFromUser Type Import Description No answer from user Cause code 19 Syntax Bulk Metric Generic Database Alias None Formul...

Страница 218: ...isco IP Telephony Technology Pack User s Guide Version 4 3 W CauseNoChannelAvailable Type Import Description No channel circuit available Cause code 34 Syntax Bulk Metric Generic Database Alias None F...

Страница 219: ...co IP Telephony Technology Pack User s Guide Version 4 3 W 197 CauseNoRouteToDestination Type Import Description No route to destination Cause code 3 Syntax Bulk Metric Generic Database Alias None For...

Страница 220: ...IP Telephony Technology Pack User s Guide Version 4 3 W CauseNoRouteTransitNetwork Type Import Description No route to specified transit network Cause code 2 Syntax Bulk Metric Generic Database Alias...

Страница 221: ...IP Telephony Technology Pack User s Guide Version 4 3 W 199 CauseNoUserResponding Type Import Description No user responding to the call Cause code 18 Syntax Bulk Metric Generic Database Alias None F...

Страница 222: ...Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CauseNumberChanged Type Import Description CNumber changed Cause code 22 Syntax Bulk Metric Generic Database Alias None Formula Ed...

Страница 223: ...tcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 201 CauseOther Type Import Description Unspecified error Syntax Bulk Metric Generic Database Alias None Formula Editor Path...

Страница 224: ...IP Telephony Technology Pack User s Guide Version 4 3 W CauseResourceUnavailable Type Import Description Resource unavailable or unspecified Cause code 47 Syntax Bulk Metric Generic Database Alias No...

Страница 225: ...o Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 203 CauseSubscriberAbsent Type Import Description Subscriber absent Cause code 20 Syntax Bulk Metric Generic Database Alias None Formula...

Страница 226: ...isco IP Telephony Technology Pack User s Guide Version 4 3 W CauseSwitchCongestion Type Import Description Switching equipment congestion Cause code 42 Syntax Bulk Metric Generic Database Alias None F...

Страница 227: ...o Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 205 CauseTemporaryFailure Type Import Description Temporary failure Cause code 41 Syntax Bulk Metric Generic Database Alias None Formula...

Страница 228: ...isco IP Telephony Technology Pack User s Guide Version 4 3 W CauseUnassignedNumber Type Import Description Unassigned or unallocated number Cause code 1 Syntax Bulk Metric Generic Database Alias None...

Страница 229: ...l Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 207 CauseUserBusy Type Import Description User busy Cause code 17 Syntax Bulk Metric Generic Database Alias None Formula Editor...

Страница 230: ...CCM CPU Utilization percent avg last 5 mn Type SNMP collection Description The average percentage of time over the last five minutes that this processor was not idle Syntax hrProcessorLoad 1 Generic...

Страница 231: ...he media devices can register with a CCM server Syntax Def DefaultNoRespResult 0 Dim I1 AS Integer Default NAME MediaDevice 100 abs delta sysUpTime 0 1 distrib ccmMediaDeviceStatus I1 1 1 2 1 3 1 4 1...

Страница 232: ...zation The percentage is determined by finding the total amount of real system memory allocated to each process and then dividing the total by the amount of physical memory contained by the host Synta...

Страница 233: ...ersion 4 3 W 211 CCM Registered CTI Devices Nb Gauge Type SNMP collection Description The total number of CTI devices registered to the CallManager Syntax ccmRegisteredCTIDevices 0 Generic Database Al...

Страница 234: ...collection Description The total number of devices currently registered to the CallManager device Syntax ccmRegisteredPhones 0 ccmRegisteredGateways 0 ccmRegisteredMediaDevices 0 ccmRegisteredCTIDevi...

Страница 235: ...sion 4 3 W 213 CCM Registered Gateways Nb Gauge Type SNMP collection Description The total number of media gateways registered to a CallManager device Syntax ccmRegisteredGateways 0 Generic Database A...

Страница 236: ...sion 4 3 W CCM Registered Media Devices Nb Gauge Type SNMP collection Description The total number of media devices registered to a CallManager Server Syntax ccmRegisteredMediaDevices 0 Generic Databa...

Страница 237: ...e Version 4 3 W 215 CCM Registered Phones Nb Gauge Type SNMP collection Description The total number of IP phones registered to a CallManager device Syntax ccmRegisteredPhones 0 Generic Database Alias...

Страница 238: ...de Version 4 3 W CCM Registered VoiceMail Devices Nb Gauge Type SNMP collection Description The total number of registered voicemail devices Syntax ccmRegisteredVoiceMailDevices 0 Generic Database Ali...

Страница 239: ...ices Nb Gauge Type SNMP collection Description The total number of rejected devices Syntax ccmRejectedPhones 0 ccmRejectedGateways 0 ccmRejectedMediaDevices 0 ccmRejectedCTIDevices 0 ccmRejectedVoiceM...

Страница 240: ...he CallManager SQL server Syntax Def DefaultNoRespResult 0 Dim I0 AS Integer Default NAME Sqlserver 100 abs delta sysUpTime 0 1 distrib mssqlSrvState I0 1 1 2 1 3 1 4 1 5 1 6 1 7 1 2 delta sysUpTime 0...

Страница 241: ...ollection Description The buffer cache hit ratio The percentage of time that a requested data page was found in the data cache instead of being read from disk Syntax Dim I0 AS Integer Default NAME Sql...

Страница 242: ...erver free buffers Nb Type SNMP collection Description The total number of data cache buffers currently in the free pool Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoFreeBuffers I0...

Страница 243: ...Server number active user connections Type SNMP collection Description The total number of open user connections Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoUserConnections I0 Sum...

Страница 244: ...QL Server number of blocked users Type SNMP collection Description The total Number of users blocked by other users Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoUsersBlocked I0 Sum...

Страница 245: ...number of locks blocking processes Type SNMP collection Description The total number of locks blocking other processes Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoTotalBlockingLock...

Страница 246: ...CCM SQL Server number of locks Type SNMP collection Description The total number of locks in use by SQL Server Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoTotalLocks I0 Sum V1 Gen...

Страница 247: ...r of pending rw Type SNMP collection Description The total number of pending reads and writes Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoOutstandingReads I0 mssqlSrvInfoOutstandin...

Страница 248: ...umber of Pages Type SNMP collection Description The total number of pages read and written Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL delta mssqlSrvInfoPageReads I0 delta mssqlSrvInfoSinglePa...

Страница 249: ...y Technology Pack User s Guide Version 4 3 W 227 CCR Type Import Description Cumulative concealment ratio during a call represented as concealment time speech time Syntax Bulk Metric Generic Database...

Страница 250: ...ck User s Guide Version 4 3 W Cluster Erlang Type CME Description Cluster Erlang measured in minutes ClusterCallDuration 60 Syntax duration 60 Formula Input Input duration Source ClusterCallDuration F...

Страница 251: ...ct calls to voicemail that is users calling voicemail directly rather than being forwarded This metric is the opposite of ClusterForwardToVoiceMail Syntax ClusterVoiceMailCall ClusterForwardToVoiceMai...

Страница 252: ...ClusterIntersiteIPCalls ClusterIntrasiteLegacyPBX Calls ClusterIntersiteLegacyPBXCalls ClusterTotalCalls Formula Input Input ClusterIntersiteIPCalls Source ClusterIntersiteIPCall Formula Input Cluste...

Страница 253: ...iption The ratio between dropped calls and the total number of calls Syntax 100 ClusterDropCalls ClusterTotalCalls 100 ifTrue nil 100 ClusterDropCalls ClusterTotalCalls Formula Input Input ClusterDrop...

Страница 254: ...een calls that have a normal termination code and the total number of calls This metric is the opposite of the Percentage of Drop Calls Syntax 100 ClusterTotalCalls ClusterDropCalls ClusterTotalCalls...

Страница 255: ...the total number of packets sent and received Syntax 100 ClusterNbPacketsLost ClusterNbPacketsReceived ClusterNbPacketsSent Formula Input Input ClusterNbPacketsLost Source ClusterNbPacketsLost Formula...

Страница 256: ...iption The ratio between successful calls and the total number of calls Syntax 100 ClusterSuccessfulCall ClusterSuccessfulCall ClusterUnsuccessfulCall Formula Input Input ClusterSuccessfulCall Source...

Страница 257: ...ercent Type CME Description The ratio between toll bypass calls and the total number of calls Syntax 100 ClusterTollBypassCall ClusterTotalCall Formula Input Input ClusterTollBypassCall Source Cluster...

Страница 258: ...3 W Cluster Total Hours of Traffic Type CME Description The total call duration in hours This formula will be useful for future Erlang calculation Syntax duration 3600 Formula Input Input duration So...

Страница 259: ...ntrasite IP call An intersite IP call An intrasite legacy PBX call An intersite legacy PBX call Syntax ClusterIntrasiteIPCalls ClusterIntersiteIPCalls ClusterIntrasiteLegacyPBXCalls ClusterIntersiteLe...

Страница 260: ...Type CME Description The total number of intrasite and intersite IP calls Syntax ClusterIntrasiteIPCalls ClusterIntersiteIPCalls Formula Input Input ClusterIntersiteIPCalls Source ClusterIntersiteIPC...

Страница 261: ...pany legacy PBX Calls A legacy PBX call is an intrasite or intersite legacy PBX call Syntax ClusterIntrasiteLegacyPBXCalls ClusterIntersiteLegacyPBXCalls Formula Input Input ClusterIntersiteLegacyPBXC...

Страница 262: ...any of the following call types Local Long distance International Incoming Syntax ClusterLocalCall ClusterInternationalCall ClusterLongDistanceCall ClusterIncomingCall Formula Input Input ClusterIncom...

Страница 263: ...f Normal Call Clearing Type CME Description The total of calls with a normal termination code Syntax ClusterTotalCalls ClusterDropCalls Formula Input Input ClusterDropCalls Source ClusterDropCall Form...

Страница 264: ...of External Calls Nb An outgoing external call can be any of the following call types Local Long distance International Syntax ClusterLocalCall ClusterInternationalCall ClusterLongDistanceCall Formul...

Страница 265: ...ClusterBlocking Type Import Description Total number of times that call blocking occurred This can be due to lack of channel availability or switch congestion Error codes 34 and 42 are used in the cal...

Страница 266: ...so Cisco IP Telephony Technology Pack User s Guide Version 4 3 W ClusterCallDuration Type Import Description The duration of the call in seconds Syntax Bulk Metric Generic Database Alias None Formula...

Страница 267: ...Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 245 ClusterCauseCallRejected Type Import Description Call rejected Cause code 21 Syntax Bulk Metric Generic Database Alias None Formula Ed...

Страница 268: ...sco IP Telephony Technology Pack User s Guide Version 4 3 W ClusterCauseChannelUnacceptable Type Import Description Channel unacceptable Cause code 6 Syntax Bulk Metric Generic Database Alias None For...

Страница 269: ...elephony Technology Pack User s Guide Version 4 3 W 247 ClusterCauseDestinationOutOfOrder Type Import Description Destination out of order Cause code 27 Syntax Bulk Metric Generic Database Alias None...

Страница 270: ...phony Technology Pack User s Guide Version 4 3 W ClusterCauseInvalidNumberFormat Type Import Description Address incomplete invalid number format Cause code 28 Syntax Bulk Metric Generic Database Alia...

Страница 271: ...Telephony Technology Pack User s Guide Version 4 3 W 249 ClusterCauseMisdialedTrunkPrefix Type Import Description Misdialed trunk prefix Cause code 5 Syntax Bulk Metric Generic Database Alias None Fo...

Страница 272: ...sco IP Telephony Technology Pack User s Guide Version 4 3 W ClusterCauseNetworkOutOfOrder Type Import Description Network out of order Cause code 38 Syntax Bulk Metric Generic Database Alias None Form...

Страница 273: ...IP Telephony Technology Pack User s Guide Version 4 3 W 251 ClusterCauseNoAnswerFromUser Type Import Description No answer from user Cause code 19 Syntax Bulk Metric Generic Database Alias None Formu...

Страница 274: ...IP Telephony Technology Pack User s Guide Version 4 3 W ClusterCauseNoChannelAvailable Type Import Description No channel circuit available Cause code 34 Syntax Bulk Metric Generic Database Alias None...

Страница 275: ...Telephony Technology Pack User s Guide Version 4 3 W 253 ClusterCauseNoRouteToDestination Type Import Description No route to destination Cause code 3 Syntax Bulk Metric Generic Database Alias None F...

Страница 276: ...ephony Technology Pack User s Guide Version 4 3 W ClusterCauseNoRouteTransitNetwork Type Import Description No route to specified transit network Cause code 2 Syntax Bulk Metric Generic Database Alias...

Страница 277: ...elephony Technology Pack User s Guide Version 4 3 W 255 ClusterCauseNoUserResponding Type Import Description No user responding to the call Cause code 18 Syntax Bulk Metric Generic Database Alias None...

Страница 278: ...so Cisco IP Telephony Technology Pack User s Guide Version 4 3 W ClusterCauseNumberChanged Type Import Description Number changed Cause code 22 Syntax Bulk Metric Generic Database Alias None Formula E...

Страница 279: ...Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 257 ClusterCauseOther Type Import Description Unspecified error Syntax Bulk Metric Generic Database Alias None Formula Editor Pat...

Страница 280: ...elephony Technology Pack User s Guide Version 4 3 W ClusterCauseResourceUnavailable Type Import Description Resource unavailable or unspecified Cause code 47 Syntax Bulk Metric Generic Database Alias...

Страница 281: ...o IP Telephony Technology Pack User s Guide Version 4 3 W 259 ClusterCauseSubscriberAbsent Type Import Description Subscriber absent Cause code 20 Syntax Bulk Metric Generic Database Alias None Formul...

Страница 282: ...IP Telephony Technology Pack User s Guide Version 4 3 W ClusterCauseSwitchCongestion Type Import Description witching equipment congestion Cause code 42 Syntax Bulk Metric Generic Database Alias None...

Страница 283: ...o IP Telephony Technology Pack User s Guide Version 4 3 W 261 ClusterCauseTemporaryFailure Type Import Description Temporary failure Cause code 41 Syntax Bulk Metric Generic Database Alias None Formul...

Страница 284: ...P Telephony Technology Pack User s Guide Version 4 3 W ClusterCauseUnassignedNumber Type Import Description Unassigned or unallocated number Cause code 1 Syntax Bulk Metric Generic Database Alias None...

Страница 285: ...iso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 263 ClusterCauseUserBusy Type Import Description User busy Cause code 17 Syntax Bulk Metric Generic Database Alias None Formula Editor...

Страница 286: ...uide Version 4 3 W ClusterDropCall Type Import Description Identifies a call successfully established but that has been dropped accidentally during the communication between the two parties Syntax Bul...

Страница 287: ...chnology Pack User s Guide Version 4 3 W 265 ClusterErlangB Type Import Description Probability that a new arriving call will be rejected because circuits are busy Syntax Bulk Metric Generic Database...

Страница 288: ...lephony Technology Pack User s Guide Version 4 3 W ClusterErlang Type Import Description Distribution of voice traffic tha traverses the PSTN divided by time Syntax Bulk Metric Generic Database Alias...

Страница 289: ...a call forwarded to another destination by the original callee In this case the destination is the voicemail extension number defined through an addVoiceMailRange method in the CCMConfig js file This...

Страница 290: ...4 3 W ClusterIncomingCall Type Import Description Identifies a call where the caller is not an internal extension An incoming call can also be an inbound call or an off net call that comes from the PS...

Страница 291: ...s from the same site A call between two IP phones from different sites A call between one IP phone and one legacy phone from the same site A call between one IP phone and one legacy phone from differe...

Страница 292: ...ernal extension and where the callee is an international external PSTN number according to the numbering plan NANP or other prefixes An international call can be any of the following call types Outbou...

Страница 293: ...iteIPCall Type Import Description Identifies a specific internal call where the caller and callee are from different sites and are using a pure IP network transit path that is no PSTN Gateway is invol...

Страница 294: ...hone and one legacy phone from two different sites according to their extension range number The legacy phone is managed by a legacy PBX which is interconnected to the CallManager through a PSTN Gatew...

Страница 295: ...ler and callee are both at the same site and are using a pure IP network transit path that is no PSTN Gateway is involved in the voice Path Internal extensions are attached to a specific site through...

Страница 296: ...from the same location according to their extension range number The legacy phone is managed by a legacy PBX which is interconnected to the CallManager through a PSTN Gateway The legacy phone is part...

Страница 297: ...Description Provides an estimate of the statistical variance of the RTP data packet interval in milliseconds This metric comes from the CMR table It is set once the call is established Also this metr...

Страница 298: ...ated by the RTP Control Protocol RTCP messages and the NTP timestamp of the receivers measured when these messages are received Cisco CallManager obtains the average by summing all the estimates and t...

Страница 299: ...Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 277 ClusterLines Type Import Description Total number of type 18 interfaces lines Syntax Bulk Metric Generic Database Alias None Formula E...

Страница 300: ...other prefixes A local call can also be any of these call types Outbound Off net call routed towards the PSTN Toll bypass if a remote PSTN Gateway is involved in the voice path The file CCMConfig js c...

Страница 301: ...n internal extension and the callee is a long distance external PSTN number according to the numbering plan NANP or Other prefixes A long distance call can also be any of these call types Outbound Off...

Страница 302: ...uses subjective scores that are mathematically averaged to obtain a quantitative indicator of the performance To determine MOS a number of listeners rate the quality of test sentences read aloud over...

Страница 303: ...acketsLost Type Import Description Total number of packets that the sub element loses during a call This metric comes from the CMR table It is set once the call is established This metric is only avai...

Страница 304: ...tsReceived Type Import Description Total number of packets that the sub element receives during a call This metric comes from the CMR table It is set once the call is established This metric is only a...

Страница 305: ...acketsSent Type Import Description Total number of packets that the sub element sends during a call This metric comes from the CMR table It is set once the call is established This metric is only avai...

Страница 306: ...port Description Identifies a call where at least one PSTN Gateway is involved in the voice path with the following criteria Inbound or outbound call Internal call or a call to from a PSTN number Inte...

Страница 307: ...a call where both the caller and callee are internal extensions from the same site or different sites and with the following criteria Outbound call Internal call Intersite or intrasite IP call No PST...

Страница 308: ...all successfully established but with a call duration of less than one second In this case the CallManager set the CallDuration value to 0 in the CDR table A short call is also A successful call Any i...

Страница 309: ...Import Description Identifies a call successfully established Once the call is established the communication starts between the two parties A successful call can be inbound outbound or any other type...

Страница 310: ...r site and PSTN Gateway site are different An intersite legacy PBX call can be also a toll bypass call if the PSTN Gateway site is different from the caller site Toll bypass calls can save money on lo...

Страница 311: ...ny Technology Pack User s Guide Version 4 3 W 289 ClusterTotalCall Type Import Description Total number of calls including call attempts for the entire cluster Syntax Bulk Metric Generic Database Alia...

Страница 312: ...ephony Technology Pack User s Guide Version 4 3 W ClusterTotalHoursOfTraffic Type Import Description Sum of all call durations for the period measured in hours Syntax Bulk Metric Generic Database Alia...

Страница 313: ...dentifies a call that has not been successfully established In this case the call setup has been rejected and communication between the two parties never started An unsuccessful call can be inbound ou...

Страница 314: ...hony Technology Pack User s Guide Version 4 3 W ClusterVoicemailCallDuration Type Import Description Duration of a call with the voicemail application in seconds Syntax Bulk Metric Generic Database Al...

Страница 315: ...port Description Identifies a call where the final destination callee is voicemail The voicemail application is managed through a specific range of extensions numbers defined site by site using the gl...

Страница 316: ...Packets Type Import Description Number of packets that the sub element sent and received during a voicemail call This metric comes from the CMR table It is set once the call is established with one of...

Страница 317: ...o Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 295 CS Type Import Description The number of seconds of concealment during a call Syntax Bulk Metric Generic Database Alias None Formula...

Страница 318: ...er s Guide Version 4 3 W DropCall Type Import Description Identifies a call successfully established but that has been dropped accidentally during the communication between the two parties Syntax Bulk...

Страница 319: ...y percentage Syntax Def DefaultNoRespResult 0 Dim I1 AS Integer Default NAME Interface 100 abs delta sysUpTime 0 1 distrib cdspCardState I1 1 1 2 1 3 1 4 1 5 1 2 delta sysUpTime 0 2 abs delta distrib...

Страница 320: ...e Version 4 3 W DSP Card Resource Utilization percent Type SNMP collection Description Total percentage of DSPs in use for a DSP card Syntax cdspCardResourceUtilization I1 Generic Database Alias None...

Страница 321: ...Telephony Technology Pack User s Guide Version 4 3 W 299 EncryptedCallsActive Type Import Description Total number of currently active encrypted calls Syntax Bulk Metric Generic Database Alias None F...

Страница 322: ...Pack User s Guide Version 4 3 W EncryptedPartiallyRegisteredPhones Type Import Description Total number of encrypted extensions that have not completed the registration process Syntax Bulk Metric Gene...

Страница 323: ...Telephony Technology Pack User s Guide Version 4 3 W 301 EncryptedRegisteredPhones Type Import Description Total number of active authenticated calls Syntax Bulk Metric Generic Database Alias None Fo...

Страница 324: ...Identifies a call forwarded to another destination by the original callee In this case the destination is one of the voicemail extension numbers Voicemail extension numbers are defined for a site thr...

Страница 325: ...phony Technology Pack User s Guide Version 4 3 W 303 FXOPortsActive Type Import Description Total number of FXO ports currently in use in the target device Syntax Bulk Metric Generic Database Alias No...

Страница 326: ...P Telephony Technology Pack User s Guide Version 4 3 W FXOPortsInService Type Import Description Total number of FXO ports available in the target device Syntax Bulk Metric Generic Database Alias None...

Страница 327: ...phony Technology Pack User s Guide Version 4 3 W 305 FXSPortsActive Type Import Description Total number of FXS ports currently in use in the target device Syntax Bulk Metric Generic Database Alias No...

Страница 328: ...P Telephony Technology Pack User s Guide Version 4 3 W FXSPortsInService Type Import Description Total number of FXS ports available in the target device Syntax Bulk Metric Generic Database Alias None...

Страница 329: ...tekeeper device s buffer space that is in use Syntax 100 bufferSmTotal 0 bufferMdTotal 0 bufferBgTotal 0 bufferLgTotal 0 bufferHgTo tal 0 bufferSmFree 0 bufferMdFree 0 bufferBgFree 0 bufferLgFree 0 bu...

Страница 330: ...00 delta cgkStatsAdmissionConfirms 0 delta cgkStatsRcvdLocationConfirms 0 delta cgkStatsSentLocationConfirms 0 delta cgkStatsAdmissionConfirms 0 delta cgkStatsRcvdLocationConfirms 0 delta cgkStatsSent...

Страница 331: ...Guide Version 4 3 W 309 Gatekeeper CPU Utilization percent avg last 5 mn Type SNMP collection Description CPU utilization percentage over the last five minutes Syntax avgBusy5 0 Generic Database Alias...

Страница 332: ...bound Errors percent Type SNMP collection Description Percentage of inbound ICMP packets that triggered errors Syntax 100 delta icmpInErrors 0 distrib delta icmpInMsgs 0 0 1 default distrib delta sysU...

Страница 333: ...ound Errors percent Type SNMP collection Description Percentage of outbound ICMP packets that triggered errors Syntax 100 delta icmpOutErrors 0 distrib delta icmpOutMsgs 0 0 1 default distrib delta sy...

Страница 334: ...er of packet errors for a gatekeeper device Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 sum delta ifInDiscards I1 delta ifInErrors I1 delta ifInUnknownProtos I1 V2 OIDVAL distrib delta sysUpT...

Страница 335: ...Number of Admission Rejects Nb Type SNMP collection Description Total number of admission rejections Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta cgkStatsAdmissionRejects 0 V1 Generic D...

Страница 336: ...er of Admission Requests Nb Type SNMP collection Description Total number of gatekeeper admission requests Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta cgkStatsAdmissionRequests 0 V1 Gen...

Страница 337: ...315 Gatekeeper Total Number of Concurrent Calls Nb Gauge Type SNMP collection Description Total number of concurrent calls for a gatekeeper device Syntax cgkStatsTotalConcurrentCalls 0 Generic Databa...

Страница 338: ...ollection Description Total number of location reject messages that a gatekeeper device sent and received Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta cgkStatsRcvdLocationRejects 0 delta...

Страница 339: ...P collection Description Total number of location requests that a gatekeeper device sent and received Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta cgkStatsRcvdLocationRequests 0 delta cg...

Страница 340: ...3 W Gatekeeper Total Number of Registered EndPoints Nb Type SNMP collection Description Total number of endpoints registered to a Cisco gatekeeper Syntax cgkStatsRegisteredEndpoints 0 Generic Databas...

Страница 341: ...Type SNMP collection Description Total number of packets that the gatekeeper device sent and received Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta ipForwDatagrams 0 delta ipOutRequests...

Страница 342: ...hnology Pack User s Guide Version 4 3 W GatewayCallsActive Type Import Description Total number of currently active calls for the gateway resource or resources specified Syntax Bulk Metric Generic Dat...

Страница 343: ...ology Pack User s Guide Version 4 3 W 321 H323CallsActive Type Import Description Total number of currently active H 323 calls for the resource or resources specified Syntax Bulk Metric Generic Databa...

Страница 344: ...hony Technology Pack User s Guide Version 4 3 W H323CallsInProgress Type Import Description Total number of H 323 calls being established at the time of sampling Syntax Bulk Metric Generic Database Al...

Страница 345: ...P Telephony Technology Pack User s Guide Version 4 3 W 323 HuntlistCallsActive Type Import Description Total number of currently active huntlist calls Syntax Bulk Metric Generic Database Alias None Fo...

Страница 346: ...IP Telephony Technology Pack User s Guide Version 4 3 W HuntlistCallsInProgress Type Import Description Total number of currently active huntlist calls Syntax Bulk Metric Generic Database Alias None...

Страница 347: ...ology Pack User s Guide Version 4 3 W 325 ICR Type Import Description Interval Conceal Ratio The average concealment rate measured during the last three seconds of speech Syntax Bulk Metric Generic Da...

Страница 348: ...ool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W ICRmx Type Import Description Maximum conceal ratio during a call Syntax Bulk Metric Generic Database Alias None Formula Edito...

Страница 349: ...e of PDUs that either Contained defects such bad checksums or bad length that prevented them from being deliverable to a higher layer protocol Were discarded even though no errors were detected that i...

Страница 350: ...Guide Version 4 3 W Incoming Type Import Description Identifies a call where caller is not an internal extension An Incoming call is also An Inbound call An off net call coming from the PSTN Syntax B...

Страница 351: ...ny Technology Pack User s Guide Version 4 3 W 329 Interface Availability percent Type Generic Description The percentage of time that this interface was in an operational state Alias For Availability...

Страница 352: ...of availability of a PSTN gateway interface Syntax Def DefaultNoRespResult 0 Dim I1 AS Integer Default NAME Interface 100 abs delta sysUpTime 0 1 distrib ifOperStatus I1 1 1 2 1 3 1 2 delta sysUpTime...

Страница 353: ...vailability percentage for a Cisco gatekeeper Syntax Def DefaultNoRespResult 0 Dim I1 AS Integer Default NAME Interface 100 abs delta sysUpTime 0 1 distrib ifOperStatus I1 1 1 2 1 3 1 2 delta sysUpTim...

Страница 354: ...ent Type SNMP collection Description Inbound bandwidth utilization percentage for a PSTN gateway interface Syntax Dim I1 AS Integer Default 100 8 delta ifInOctets I1 delta sysUpTime 0 100 ifSpeed I1 d...

Страница 355: ...percent Type SNMP collection Description Inbound bandwidth utilization measured on a Gatekeeper interface Syntax Dim I1 AS Integer Default 100 8 delta ifInOctets I1 delta sysUpTime 0 100 ifSpeed I1 di...

Страница 356: ...ent Type SNMP collection Description Outbound bandwidth utilization percentage for a PSTN gateway interface Syntax Dim I1 AS Integer Default 100 8 delta ifOutOctets I1 delta sysUpTime 0 100 ifSpeed I1...

Страница 357: ...ercent Type SNMP collection Description Outbound bandwidth utilization measured on a Gatekeeper interface Syntax Dim I1 AS Integer Default 100 8 delta ifOutOctets I1 delta sysUpTime 0 100 ifSpeed I1 d...

Страница 358: ...nownProtos I1 delta ifInDiscards I1 delta ifOutErrors I1 delta ifOutDiscards I1 distrib delta ifInUcastPkts I1 delta ifInNUcastPkts I1 delta ifInDiscards I1 delta ifInErrors I1 delta ifInUnknownProtos...

Страница 359: ...delta ifInUnknownProtos I1 delta ifInDiscards I1 delta ifOutErrors I1 delta ifOutDiscards I1 distrib delta ifInUcastPkts I1 delta ifInNUcastPkts I1 delta ifInDiscards I1 delta ifInErrors I1 delta ifIn...

Страница 360: ...ype SNMP collection Description Inbound interface throughput measured in kilobits per second Syntax Dim I1 AS Integer Default NAME Interface 8 delta ifInOctets I1 delta sysUpTime 0 100 1000 distrib de...

Страница 361: ...ollection Description Total inbound throughput for a Gatekeeper interface measured in kilobits per second Syntax Dim I1 AS Integer Default NAME Interface 8 delta ifInOctets I1 delta sysUpTime 0 100 10...

Страница 362: ...ype SNMP collection Description Outbound interface throughput measured in kilobits per second Syntax Dim I1 AS Integer Default NAME Interface 8 delta ifOutOctets I1 delta sysUpTime 0 100 1000 distrib...

Страница 363: ...llection Description Total outbound throughput for a Gatekeeper interface measured in kilobits per second Syntax Dim I1 AS Integer Default NAME Interface 8 delta ifOutOctets I1 delta sysUpTime 0 100 1...

Страница 364: ...call between two IP phones from different sites A call between one IP phone and one legacy phone from the same site A call between one IP phone and one legacy phone from different sites An intrasite o...

Страница 365: ...internal extension and the callee is an international external PSTN number according to the numbering plan NANP or other prefixes An international call is also An outbound call An off net call routed...

Страница 366: ...siteIPCall Type Import Description Identifies a specific internal Call where caller and callee are from different sites and are using a pure IP network transit path that is no PSTN Gateway is involved...

Страница 367: ...ne and one legacy phone from two different siteas according to their extension range number The legacy phone is managed by a legacy PBX which is interconnected to the CallManager through a PSTN Gatewa...

Страница 368: ...the caller and callee are both at the same site and are using a pure IP Network transit path that is no PSTN Gateway is involved in the voice path Ranges of internal extensions are defined for a speci...

Страница 369: ...location according to their extension range number The legacy phone is managed by a legacy PBX which is interconnected to the CallManager through a PSTN Gateway In this case the legacy phone is part o...

Страница 370: ...roviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W isCallee Type Import Description Identifies the callee portion of the call Syntax Bulk Metric Generic Database Alias None Formula E...

Страница 371: ...so Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 349 isCaller Type Import Description Identifies the caller portion of the call Syntax Bulk Metric Generic Database Alias None Formula E...

Страница 372: ...t Description Provides an estimate of the statistical variance of the RTP data packet interval in milliseconds This metric comes from the CMR table It is set once the call is established This metric i...

Страница 373: ...ted by the RTP Control Protocol RTCP messages and the NTP timestamp of the receivers measured when these messages are received Cisco CallManager obtains the average by summing all the estimates and th...

Страница 374: ...other prefixes A local call is also any of these call types Outbound Off net routed towards the PSTN Toll bypass if a remote PSTN Gateway is involved in the voice path The file CCMConfig js contains...

Страница 375: ...ternal extension and where the callee is a long distance external PSTN number according to the numbering plan NANP or other prefixes A long distance call is also any of these call types Outbound Off n...

Страница 376: ...iso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W MLQKav Type Import Description Average MOS Listening Quality K factor for a call Syntax Bulk Metric Generic Database Alias None Formul...

Страница 377: ...Guide Version 4 3 W 355 MLQK Type Import Description MOS Listening Quality K factor This is an estimate of the MOS score of the last eight seconds of speech measured on the receiving end Syntax Bulk...

Страница 378: ...Telephony Technology Pack User s Guide Version 4 3 W MLQKmn Type Import Description Minimum MOS Listening Quality K factor for the worst sounding eight seconds Syntax Bulk Metric Generic Database Alia...

Страница 379: ...chnology Pack User s Guide Version 4 3 W 357 MOHMulticastResourceActive Type Import Description Total number of currently active message on hold multicast resources Syntax Bulk Metric Generic Database...

Страница 380: ...ony Technology Pack User s Guide Version 4 3 W MOHMulticastResourceAvailable Type Import Description Total number of available message on hold multicast resources Syntax Bulk Metric Generic Database A...

Страница 381: ...nology Pack User s Guide Version 4 3 W 359 MOHTotalMulticastResources Type Import Description Total number of active and inactive message on hold multicast resources Syntax Bulk Metric Generic Databas...

Страница 382: ...y Technology Pack User s Guide Version 4 3 W MOHTotalUnicastResources Type Import Description Total number of active and inactive message on hold unicast resources Syntax Bulk Metric Generic Database...

Страница 383: ...Technology Pack User s Guide Version 4 3 W 361 MOHUnicastResourceActive Type Import Description Total number of currently active message on hold unicast resources Syntax Bulk Metric Generic Database A...

Страница 384: ...phony Technology Pack User s Guide Version 4 3 W MOHUnicastResourceAvailable Type Import Description Total number of available message on hold unicast resources Syntax Bulk Metric Generic Database Ali...

Страница 385: ...uses subjective scores that are mathematically averaged to obtain a quantitative indicator of the performance To determine MOS a number of listeners rate the quality of test sentences read aloud over...

Страница 386: ...NbPacketsLost Type Import Description Number of packets the sub element lost during a call This metric comes from the CMR table It is set once the call is established This metric is only available fo...

Страница 387: ...ketsReceived Type Import Description Number of packets that the sub element received during a call This metric comes from the CMR table It is set once the call is established This metric is only avail...

Страница 388: ...bPacketsSent Type Import Description Number of packets that the sub element sent during a call This metric comes from the CMR table It is set once the call is established This metric is only available...

Страница 389: ...t Description Identifies a call where at least one PSTN Gateway is involved in the voice path with the following criteria Inbound or outbound call Internal call or call to from a PSTN number Intersite...

Страница 390: ...where both the caller and callee are internal extensions from the same site or different sites with the following criteria Outbound call Internal call Intersite or intrasite IP call No PSTN Gateway is...

Страница 391: ...iption Out of all outbound traffic to be sent by this entity the percentage of PDUs that either Contained defects that prevented them from being transferable Were discarded even though no errors were...

Страница 392: ...r isCallee 0 ifTrue nil 100 IntrasiteIPCalls IntersiteIPCalls IntrasiteLegacyPBXCalls IntersiteLegac yPBXCalls isCaller isCallee Formula Input Input IntersiteIPCalls Source IntersiteIPCall Formula Inp...

Страница 393: ...isco Type CME Description Ratio between dropped calls and the total number of calls Syntax isCaller isCallee 0 ifTrue nil 100 DropCalls isCaller isCallee Formula Input Input DropCalls Source DropCall...

Страница 394: ...tion Ratio between packets lost and the total number of packets sent and received Syntax 100 NbPacketsLost NbPacketsReceived NbPacketsSent Formula Input Input NbPacketsLost Source NbPacketsLost Formul...

Страница 395: ...Type CME Description Ratio between the number of successful calls and the total number of calls Syntax successful unsuccessful 0 ifTrue nil 100 successful successful unsuccessful Formula Input Input s...

Страница 396: ...pe CME Description Ratio between toll bypass calls and the total number of calls Syntax isCaller isCallee 0 ifTrue nil 100 TollBypassCall isCaller isCallee Formula Input Input isCallee Source isCallee...

Страница 397: ...Channels Nb Gauge Type SNMP collection Description The total number of currently active DS0 channels for a PSTN gateway PRI Syntax DEF SaveAlias 10703 cpmActiveDS0s 0 Generic Database Alias PSTN Gate...

Страница 398: ...e DS0 channels for a PSTN gateway Syntax DEF SaveAlias 10703 Dim I0 AS Integer Default NAME If V1 OIDVAL 8 delta ifOutOctets I0 V2 OIDVAL delta sysUpTime 0 100 V3 OIDVAL V1 V2 64000 V4 OIDVAL int V3 V...

Страница 399: ...tive DS0 Channels Nb Type Generic Description The total number of active DS0 channels for all of the enabled PRIs in a PSTN device Alias For PSTN Gateway Active DS0 Channels Nb Gauge PSTN Gateway Acti...

Страница 400: ...way Call Setup Quality percent Successful Total Type Generic Description Percentage of successful call setups for a PSTN gateway device Alias For PSTN Gateway Call Setup Quality percent successful Tot...

Страница 401: ...ll setups for a PSTN gateway device Syntax DEF SaveAlias 10708 V1 OIDVAL sum delta isdnSigStatsInCalls V2 OIDVAL sum delta isdnSigStatsOutCalls V3 OIDVAL sum delta isdnSigStatsInConnected V4 OIDVAL su...

Страница 402: ...ality for a PSTN device successful unsuccessful Syntax DEF SaveAlias 10708 100 delta cpmCallVolSuccISDNDigital 0 delta cpmCallVolSuccISDNDigital 0 delta cpmISDNCallsRejected 0 delta cpmISDNCallsCleare...

Страница 403: ...specific OID for this measurement in the MIB this metric assumes the following 1 Call 1 DS0 Channel 64 kbps Throughput in or out 64000 Active Channels Syntax Dim I1 AS Integer Default NAME If V1 OIDVA...

Страница 404: ...way ICMP Inbound Errors percent Type SNMP collection Description Percentage of inbound ICMP errors Syntax 100 delta icmpInErrors 0 distrib delta icmpInMsgs 0 0 1 default distrib delta sysUpTime 0 defa...

Страница 405: ...y ICMP Outbound Errors percent Type SNMP collection Description Percentage of outbound SNMP errors Syntax 100 delta icmpOutErrors 0 distrib delta icmpOutMsgs 0 0 1 default distrib delta sysUpTime 0 de...

Страница 406: ...tage of network errors observed by a PSTN gateway Syntax distrib delta sysUpTime 0 default 1 delta ipOutDiscards 0 delta ipInDiscards 0 delta ipOutNoRoutes 0 delta icmp InErrors 0 delta icmpOutErrors...

Страница 407: ...MP collection Description The total number of PSTN Gateway packets discarded Syntax distrib delta sysUpTime 0 default 1 delta ipOutDiscards 0 delta ipInDiscards 0 delta ipForwDatagrams 0 delta ipOutRe...

Страница 408: ...Type SNMP collection Description The total number of currently active DS0 channels for a PSTN Gateway Syntax DEF SaveAlias 10703 V1 OIDVAL sum distrib isdnBearerOperStatus I1 1 0 2 0 3 0 4 1 V1 Gener...

Страница 409: ...escription The total number of signaling errors observed for a PSTN Gateway Syntax DEF SaveAlias 10707 delta cpmISDNCallsRejected 0 delta cpmISDNCallsClearedAbnormally 0 delta cpmISDNNoResource 0 Gene...

Страница 410: ...ction Description The total calls per minute summed for all configured PRIs on a PSTN Gateway Syntax DEF SaveAlias 10705 V1 OIDVAL sum delta cpmCallCount I1 I2 I3 delta sysUpTime 0 100 60 V1 Generic D...

Страница 411: ...ysUpTime 0 default 1 sum delta isdnSigStatsOutConnected V2 OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigStatsOutCalls V3 OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigStat...

Страница 412: ...User s Guide Version 4 3 W PSTN Gateway Total Number of Calls Nb Type Generic Description The total number of calls for a PSTN device Alias For PSTN Gateway Total Number of Calls PSTN Gateway Total Nu...

Страница 413: ...s Type SNMP collection Description The total number of currently active calls for all DS0s configured in a PSTN Gateway Syntax DEF SaveAlias 10704 V1 OIDVAL sum delta cpmCallCount I1 I2 I3 V1 Generic...

Страница 414: ...W PSTN Gateway Total Number of Calls per mn Calls mn Type Generic Description The total number of calls per minute for a PSTN device Alias For PSTN Gateway Total Calls per minute calls mn sum of all D...

Страница 415: ...tion The total number of calls per minute for a PSTN Gateway Syntax DEF SaveAlias 10705 V1 OIDVAL sum delta isdnSigStatsInCalls V2 OIDVAL sum delta isdnSigStatsOutCalls V3 V1 V2 delta sysUpTime 0 100...

Страница 416: ...calls observed by a PSTN Gateway Syntax DEF SaveAlias 10704 V1 OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigStatsInCalls V2 OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigS...

Страница 417: ...W 395 PSTN Gateway Total Number of Successful Calls Nb Type Generic Description The total number of successful calls for a PSTN gateway device Alias For PSTN Gateway Total Number of Successful Calls N...

Страница 418: ...ssful Calls Nb Type SNMP collection Description The total number of successful calls for a PSTN Gateway Syntax DEF SaveAlias 10706 delta cpmCallVolSuccISDNDigital 0 Generic Database Alias PSTN Gateway...

Страница 419: ...ul calls made through a PSTN Gateway Syntax DEF SaveAlias 10706 V1 OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigStatsInConnected V2 OIDVAL distrib delta sysUpTime 0 default 1 sum delta...

Страница 420: ...on 4 3 W PSTN Gateway Total Number of Unsuccessful Calls Nb Type Generic Description The total number of unsuccessful calls for a PSTN gateway device Alias For PSTN Gateway Total Call Signaling Errors...

Страница 421: ...otal Packets per Second Type SNMP collection Description The total number of packets per second for a PSTN Gateway Syntax delta ipForwDatagrams 0 delta ipOutRequests 0 delta ipInReceives 0 delta sysUp...

Страница 422: ...gy Pack User s Guide Version 4 3 W SCS Type Import Description Severely concealed seconds Concealment lasting longer than fifty milliseconds or five percent of the voice traffic Syntax Bulk Metric Gen...

Страница 423: ...ll successfully established but with a call duration of less than one second In this case the CallManager set the CallDuration value to 0 in the CDR table A short call is also A successful call Any in...

Страница 424: ...Technology Pack User s Guide Version 4 3 W SIPCallsActive Type Import Description Total number of currently active SIP calls for the resource or resources specified Syntax Bulk Metric Generic Databas...

Страница 425: ...y Technology Pack User s Guide Version 4 3 W 403 SIPCallsInProgress Type Import Description Total number of SIP calls being established at the time of sampling Syntax Bulk Metric Generic Database Alia...

Страница 426: ...W SNMP Availability percent avg last hour Type SNMP collection Description The average of SNMP availability percentages over the last hour for CallManager devices Syntax Stat Targets H1 SNMP Availabi...

Страница 427: ...5 SNMP Availability percent avg last hour Type SNMP collection Description The average of SNMP availability percentages over the last hour for PSTN Gateway devices Syntax Stat Targets H1 SNMP Availabi...

Страница 428: ...SNMP Availability percent avg last hour Type SNMP collection Description The average of SNMP availability percentages over the last hour for Cisco Gatekeeper devices Syntax Stat Targets H1 SNMP Avail...

Страница 429: ...er s Guide Version 4 3 W 407 SNMP Availability percent avg last hour Type SNMP collection Description Netcool Proviso performance Metric Works with PVL 1 2 or better Syntax Stat Targets H1 SNMP Availa...

Страница 430: ...se Time ms avg last hour Type SNMP collection Description The average of SNMP packet response times in milliseconds over the last hour for CallManager Server devices Syntax Stat Targets H1 Average SNM...

Страница 431: ...onse Time ms avg last hour Type SNMP collection Description The average of SNMP packet response times in milliseconds over the last hour for PSTN Gateway devices Syntax Stat Targets H1 Average SNMP Re...

Страница 432: ...er s Guide Version 4 3 W SNMP Response Time ms avg last hour Type SNMP collection Description Netcool Proviso performance metric Works with PVL 1 2 or better Syntax Stat Targets H1 Average SNMP Respon...

Страница 433: ...4 3 W 411 SNMP Unavailable percent avg last hour Type CME Description The average of SNMP unavailability percentages over the last hour Syntax 100 avail Formula Input Input avail Source SNMP Availabi...

Страница 434: ...Import Description Identifies a call successfully established Once the call is established the communication starts between the two parties A successful call can be inbound outbound or any other type...

Страница 435: ...ony Technology Pack User s Guide Version 4 3 W 413 T1ChannelsActive Type Import Description Total number of T1 channels currently in use in the target device Syntax Bulk Metric Generic Database Alias...

Страница 436: ...IP Telephony Technology Pack User s Guide Version 4 3 W T1SpansInService Type Import Description Total number of T1 spans available in the target device Syntax Bulk Metric Generic Database Alias None...

Страница 437: ...IP Telephony Technology Pack User s Guide Version 4 3 W 415 TollbypassCallDuration Type Import Description The duration of a toll bypass call in seconds Syntax Bulk Metric Generic Database Alias None...

Страница 438: ...site and PSTN Gateway site are different An intersite legacy PBX call can be also a toll bypass call if the PSTN Gateway site is different from the caller site Toll bypass calls can save money on lon...

Страница 439: ...Total Number of Calls Nb CME Bulk VOIP Cisco Type CME Description The total number of calls for all callers and callees Syntax isCaller isCallee Formula Input Input isCallee Source isCallee Formula In...

Страница 440: ...STN An outgoing external call can be any of these call types Local Long distance International This metric is a subset of the Cluster Total Number of External Calls Nb Syntax Local International LongD...

Страница 441: ...voicemail calls that are direct calls to voicemail that is users calling voicemail directly rather than being forwarded This metric is the opposite of ForwardToVoiceMai Syntax VoiceMailCall ForwardCa...

Страница 442: ...ifies a call that has not been successfully established In this case the call setup has been rejected and the communication between the two parties never started An unsuccessful call can be inbound ou...

Страница 443: ...phony Technology Pack User s Guide Version 4 3 W 421 VoicemailCallDuration Type Import Description Duration of a call with the voicemail application in seconds Syntax Bulk Metric Generic Database Alia...

Страница 444: ...rt Description Identifies a call where the final destination callee is voicemail The voicemail application is managed through a specific range of extensions numbers defined site by site using the glob...

Страница 445: ...ckets Type Import Description Number of packets that the sub element sent and received during a voicemail call This metric comes from the CMR table It is set once the call is established with one of t...

Страница 446: ...Chapter 7 Collection Formulas 424 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W NOTES...

Страница 447: ...etcool Proviso DataMart The Cisco IP Telephony Technology Pack provides discovery formulas specific to the devices and technologies that operate in the Cisco IP Telephony environment This user guide d...

Страница 448: ...as four fields Fields are delimited by a double bar Field 1 specifies the sub element instance string transmitted to each collection formula when the specified sub element is deployed for collection T...

Страница 449: ...lManager during collection Syntax Dim I1 AS Integer Default NAME Gateway V1 OIDVAL ccmGatewayInetAddress I1 format clean once V2 OIDVAL ccmClusterId 1 V3 OIDVAL ccmGatewayType I1 V4 OIDINST not ccmGat...

Страница 450: ...E Media V1 OIDVAL ccmMediaDeviceName I1 V2 OIDVAL ccmClusterId 1 V3 OIDVAL ccmMediaDeviceType I1 V4 OIDVAL ccmMediaDeviceDescription I1 V5 OIDVAL ccmMediaDeviceInetAddress I1 V1 index MediaDevice I1 M...

Страница 451: ...ce discovery Syntax V1 OIDVAL ccmClusterId 1 V2 OIDVAL cdpGlobalDeviceId 0 V3 OIDVAL ccmDescription 1 V4 OIDVAL ccmVersion 1 V1 index NULL V2 VoIPDeviceType CallManagerServer VoIPCallMgrClusterId V1 V...

Страница 452: ...stem discovery Syntax Dim I1 AS Integer Default NAME FileSys V1 OIDINST hrStorageIndex I1 1 once V2 OIDVAL hrStorageDescr V1 V3 OIDVAL ccmClusterId 1 V4 OIDVAL sysName 0 V2 index FileSys V1 File Syste...

Страница 453: ...lManager Server interface discovery Syntax Dim I1 AS Integer Default NAME If V009 OIDINST ifAdminStatus I1 1 V002 OIDVAL ccmClusterId 1 V001 OIDVAL ifType V009 format clean once V001 index If V009 UNS...

Страница 454: ...java exe not hrSWRunName I1 like services exe not hrSWRunName I1 like csrss exe not hrSWRunName I1 like WINLOGON EXE not hrSWRunName I1 like svchost exe not hrSWRunName I1 like dllhost exe V2 OIDVAL...

Страница 455: ...r Server SQL database discovery Syntax Dim I1 AS Integer Default NAME SqlDb V1 OIDVAL mssqlDbInfoDbName I1 format clean once V2 OIDVAL ccmClusterId 1 V3 OIDVAL sysName 0 V1 index SqlDb I1 SqlDatabase...

Страница 456: ...ion 4 3 W Gatekeeper_Device Type SNMP discovery Description Gatekeeper device discovery Syntax V1 OIDVAL cgkStatsAdmissionRequests 0 V1 index NULL UNSPECIFIED VoIPDeviceType CiscoGatekeeper Formula Ed...

Страница 457: ...1 isdnBearerOperStatus I1 ISDN MIB support V042 OIDVAL filter V011 like 1 3 6 1 4 1 9 1 404 VG248 V012 index NULL UNSPECIFIED VoIPCallMgrClusterId V002 VoIPCallMgrCustomerId V002 VoIPDeviceTy pe PSTNG...

Страница 458: ...Chapter 8 Discovery Formulas 436 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W rfc1213 MIB II CISCO CDP MIB my...

Страница 459: ...scovery Syntax Dim I1 AS Integer Default NAME DSPCard V1 OIDVAL cdspCardIndex I1 V2 OIDVAL cdspCardMaxChanPerDSP I1 V3 OIDVAL sysLocation 0 once V4 OIDVAL sysName 0 once V1 index DSPCard I1 DSPCard V1...

Страница 460: ...Chapter 8 Discovery Formulas 438 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W NOTES...

Страница 461: ...Prior to Netcool Proviso 443 BULK packs could be very difficult to configure and in many cases required extensive Netcool Proviso domain knowledge Netcool Proviso 443 introduces a graphical user inte...

Страница 462: ...hony Technology Pack Configured at least one DataChannel Configured a UBA Bulk Collector subchannel Configured an SNMP Collector subchannel Note This technology pack contains a Java application Provis...

Страница 463: ...ts voip_cisco_ipt directory 2 e Using the get sub command copy the Bulk Adaptor Design Files js scripts if any and other files if any from the DataMart server to the DataChannel server 2 f Pre 443 Net...

Страница 464: ...erver To merge the sub element inventory control rules for the Cisco IP Telephony Technology Pack follow these steps 4 a Change your working directory to PVMHOME conf by entering the following command...

Страница 465: ...r Wire Protocol Address xx xx xx xx 1433 AnsiNPW Yes Database CDR QuoteId No Your_Data_Source2 Driver PVmsss20 so Description DataDirect 4 20 SQL Server Wire Protocol Address xx xx xx xx 1370 AnsiNPW...

Страница 466: ...e 441 8 CUCM environment only Configure each of the cucm properties files you copied in Step 7 Each cucm properties file is associated with an instance of the ProvisoCUCM application that resides in t...

Страница 467: ...nection If false the CUCM server will not use a secure FTP connection Example ftp secure true ftp remotedir The location on the DataChannel host where the requested data files are to be copied Example...

Страница 468: ...iles and generates the CSV output to cdr_output_dir or perfmon_output_dir with Perfmon data on the DataChannel host that requested the data Example resend_sent_files true grace_period The time in mill...

Страница 469: ...elephony Technology Pack includes the configuration files CCMConfig js and CUCMConfig js In Step 2 e you copied these files to DATA_CHANNEL_HOME scripts typically opt datachannel scripts These configu...

Страница 470: ...st extension Each number within the range is an internal extension for the named site Many extension ranges can be defined for the site through this method The values allow automatic grouping report n...

Страница 471: ...cific UBA parameters that are not in the dc cfg file The DataChannel installer creates a dc cfg file in the DATA_CHANNEL_HOME conf directory opt datachannel conf by default These pack specific paramet...

Страница 472: ..._cisco_ipt_sample_dc cfg template file Write and quit the dc cfg file 13 Load the DataChannel environment In subsequent steps you will execute dccmd commands To ensure that you can run these commands...

Страница 473: ...ing a command similar to the following tail f DATA_CHANNEL_HOME log proviso log grep UBA channel collector more where The following table identifies some events to watch for during the syntax check Va...

Страница 474: ...t have an associated grouped sub element prior to the time this metric is recorded This is expected behavior The CME accepts metrics from the Bulk input files after the inventory is run 15 b Ensure th...

Страница 475: ...pecifies a Bulk Adaptor Design File completion message A Bulk Adaptor Design File successfully completes when an informational message similar to this one displays in the log file Success occurs when...

Страница 476: ...n entry that make use of the inventory CLI command The following example shows a cron entry that periodically performs the grouping operation for a Bulk inventory profile called bulk_100 0 opt datamar...

Страница 477: ...DataMart Configuration Guide The following example shows a cron entry that periodically performs the deploy report operation 0 opt datamart dataMart env inventory noX reportGrouping See the Netcool P...

Страница 478: ...Appendix A Configuration 456 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Страница 479: ...rameter In the Detail sections of the reference pages parameter names in the descriptions are typically referenced as schema parameter_name or simply parameter_name The descriptions do not reference t...

Страница 480: ...ndix B UBA Parameters Reference 443 Topology Editor 458 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Detail Provides details about the parameter including possible val...

Страница 481: ...ay to guarantee that the DataChannel applications that handle inventory and metrics parse the correct design files and read the appropriate Bulk input files The INSTANCES parameter helps ensure that t...

Страница 482: ...o guarantee that the DataChannel applications that handle inventory and metrics parse the correct design files and read the appropriate Bulk input files The INSTANCES parameter helps ensure that the D...

Страница 483: ...o guarantee that the DataChannel applications that handle inventory and metrics parse the correct design files and read the appropriate Bulk input files The INSTANCES parameter helps ensure that the D...

Страница 484: ...ion Advanced Properties tab Detail The CCMINPUT DELETEONACQUIRE parameter specifies whether the Bulk input files should be preserved after the UBA acquires them A related parameter CCMINPUT URI specif...

Страница 485: ...associated with the technology on which the application operates The CCMINPUT URI parameter specifies the location for the specified DataChannel applications to retrieve these Bulk input files A relat...

Страница 486: ...on Advanced Properties tab Detail The CDRINPUT DELETEONACQUIRE parameter specifies whether the Bulk input files should be preserved after the UBA acquires them A related parameter CDRINPUT URI specifi...

Страница 487: ...el applications that handle inventory and metrics must be directed to the location of the Bulk input files generated by the devices associated with the technology on which the application operates The...

Страница 488: ...lue Default CUCMAdaptor js Attribute Read only Location Properties tab Detail Netcool Proviso technology packs control the behavior of the DataChannel UBA application through instructions contained in...

Страница 489: ...alue Default CCMAdaptor js Attribute Read only Location Properties tab Detail Netcool Proviso technology packs control the behavior of the DataChannel UBA application through instructions contained in...

Страница 490: ...LE Attribute Writable Location Properties tab Detail The INPUT_DIRECTORY parameter specifies the path to the directory where the generated Bulk input files should be stored Do not enter any subdirecto...

Страница 491: ...tion Properties tab Detail The INPUT_DIRECTORY parameter specifies the path to the directory where the generated Bulk input files should be stored Do not enter any subdirectories and the actual wildca...

Страница 492: ...omponent UBA Value Default No default value Attribute Writable Location Properties tab Detail The INPUT_FTP_PASSWORD parameter specifies the password that the server administrator assigned using the f...

Страница 493: ...omponent UBA Value Default No default value Attribute Writable Location Properties tab Detail The INPUT_FTP_USERNAME parameter specifies the username that the server administrator assigned using the f...

Страница 494: ...3 W VOIP_CISCO_IPT INPUT_HOST Description Hostname for Bulk input files in CCM or CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The I...

Страница 495: ...473 VOIP_CISCO_IPT INPUT_HOST Description Hostname for Bulk input files in CCM or CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The I...

Страница 496: ...nsfer Protocol or SFTP secure FTP is used To use FTP specify the value false Otherwise to use SFTP specify the value true The default value is false To use the sftp command you must have an SSH client...

Страница 497: ...nsfer Protocol or SFTP secure FTP is used To use FTP specify the value false Otherwise to use SFTP specify the value true The default value is false To use the sftp command you must have an SSH client...

Страница 498: ...mponent UBA Value Default CUCMPerfmonAdaptor js Attribute Read only Location Properties tab Detail Netcool Proviso technology packs control the behavior of the DataChannel UBA application through inst...

Страница 499: ...alue Attribute Writable Location Properties tab Detail The INPUT_DIRECTORY parameter specifies the path to the directory where the generated Bulk input files should be stored Do not enter any subdirec...

Страница 500: ...M environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The INPUT_FTP_PASSWORD parameter specifies the password that the server administrator assi...

Страница 501: ...M environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The INPUT_FTP_USERNAME parameter specifies the username that the server administrator assi...

Страница 502: ..._IPT_PERFMON INPUT_HOST Description Hostname for Bulk input files containing Perfmon metrics in CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties ta...

Страница 503: ...Transfer Protocol or SFTP secure FTP is used To use FTP specify the value false Otherwise to use SFTP specify the value true The default value is false To use the sftp command you must have an SSH cl...

Страница 504: ...cation Advanced Properties tab Detail The PERFMON DELETEONACQUIRE parameter specifies whether the Bulk input files should be preserved after the UBA acquires them A related parameter PERFMON URI speci...

Страница 505: ...ataChannel applications that handle inventory and metrics must be directed to the location of the Bulk input files generated by the devices associated with the technology on which the application oper...

Страница 506: ...Appendix B UBA Parameters Reference 443 Topology Editor 484 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Страница 507: ...ucted to copy the voip_cisco_ipt_sample_dc cfg template file in a configuration step Copy technology specific files from the DataMart server to the DataChannel server described in Appendix A Configura...

Страница 508: ...ta source URI You must specify the Uniform Resource Identifier URI for each CCM Publisher bulk adaptor configured in the dc cfg file The syntax for the URI is as follows The variable portions of the U...

Страница 509: ...n file In this case DB_USERNAME must be set to PV_GUI For the Cisco IP Telephony Technology Pack DB_USERNAME should be set to PV_GUI Examples The following example shows the UBA parameter settings for...

Страница 510: ...Appendix C Template File Reference 488 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Страница 511: ...ftware on behalf of the U S government the Government shall have only Restricted Rights in the software and related documentation as defined in the Federal Acquisition Regulations FARs in Clause 52 22...

Страница 512: ...S WHATSOEVER RESULTING FROM THE LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOF...

Страница 513: ...icity pertaining to distribution of the software without specific written permission THE COPYRIGHT HOLDERS AND OTHER CONTRIBUTORS DISCLAIM ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMP...

Страница 514: ...ribution of the software without specific written prior permission Lucent disclaims all warranties with regard to this software including all implied warranties of merchantability and fitness In no ev...

Страница 515: ...mission please contact request_AT_jdom_DOT_org 4 Products derived from this software may not be called JDOM nor may JDOM appear in their name without prior written permission from the JDOM Project Man...

Страница 516: ...is used for printing utilities Sieve of Erastothenes Copyright Frank Pilhofer fp fpx de Redistribution and use in source and binary forms with or without modification are permitted provided that the f...

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