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Solving Computer Problems

Frequently Asked Questions

This section addresses frequently asked questions. Read this
section rather than the corresponding information in the

User's

Guide. Go to the page indicated in the following chart and do the
specified action.

Questions

Page

How can I stop the screen from blanking?

8

How can I set the infrared port?

8

How can I set the serial port?

9

How can I switch the TrackPoint and mouse?

10

How can I set the display resolution?

11

How can I set the external monitor?

12

How can I maximize the battery life?

12

How can I install the device drivers?

13

How can I use the Recovery CD?

13

Copyright IBM Corp. 1998

7

Title: C79FZMST CreationDate: 06/15/98 22:38:45

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Содержание LEU

Страница 1: ...i Title C79FZMST CreationDate 06 15 98 22 38 45 ...

Страница 2: ...d warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements or changes in the products or the programs described in this publication at any time Re...

Страница 3: ... 7 Troubleshooting Guide 14 Troubleshooting Charts 15 Suspend or Hibernation Problems 16 LCD Problems 17 PC Card Problems 18 A Printer Problem 19 External Monitor Problems 19 Port Replicator Problems 21 Other Option Problems 23 Software Problems 24 Other Problems 24 Chapter 3 Reinstalling the Software for Windows 98 25 Reinstalling Microsoft Windows 98 26 Reinstalling the ThinkPad Configuration Pr...

Страница 4: ...Note Your ThinkPad computer does not include the following software so references to it in the User s Guide do not apply to your computer PC Card support software CardWizard TranXit Your ThinkPad computer supports only Windows 98 References to other operating systems in the User s Guide do not apply to your computer iv IBM ThinkPad 385XD Guide for Windows 98 Title C79FZMST CreationDate 06 15 98 22...

Страница 5: ...The ThinkPad Configuration program window and some features are updated For information about the ThinkPad Configuration program read this book rather than the User s Guide The ThinkPad Configuration program allows you to set up and customize to your needs the computer s built in devices For example you can enable or disable a port switch between your computer s LCD and an external monitor and set...

Страница 6: ...he display output type to the LCD the external monitor or both 3 The Help button displays online help 4 The View Angle buttons Click on the front view or rear view with or without the port replicator buttons to display the hardware feature locations 5 The Device buttons Click on the button of your choice from the window If the device is enabled the red indicator next to the button is lit Otherwise...

Страница 7: ...ur computer on the ThinkPad Web site http www ibm com thinkpad See the following site for technical support information http www ibm com support You can also use the IBM bulletin board service For more information about electronic service and support Chapter 6 Getting Service in the User s Guide International Warranty Service Information This IBM product is eligible for International Warranty Serv...

Страница 8: ...window as follows 1 Click on Start move the cursor to Settings and click on Control Panel 2 Double click on PC Card PCMCIA 3 From the list select the card you are stopping 4 Click on the Stop button If you remove a communication PC Card from the PC Card slot and then reinsert it later it might not work correctly You need to reboot your computer Using Power Management For information about power ma...

Страница 9: ...f the power level 6 Click on the Alarm Action button You can set the alarm action in the next window Using Windows 98 In Windows 98 it takes longer to enter suspend mode and resume to normal operation than it does in Windows 95 This performance difference is a result of Windows 98 not the ThinkPad features For more information about Windows 98 see the following Web site http www ibm com thinkpad S...

Страница 10: ...Updates and Corrections 6 IBM ThinkPad 385XD Guide for Windows 98 Title C79FZMST CreationDate 06 15 98 22 38 45 ...

Страница 11: ...pecified action Questions Page How can I stop the screen from blanking 8 How can I set the infrared port 8 How can I set the serial port 9 How can I switch the TrackPoint and mouse 10 How can I set the display resolution 11 How can I set the external monitor 12 How can I maximize the battery life 12 How can I install the device drivers 13 How can I use the Recovery CD 13 Copyright IBM Corp 1998 7 ...

Страница 12: ...n I stop this You can disable any system timers such as the LCD turnoff timer or the system standby timer with the ThinkPad Configuration program 1 Start the ThinkPad Configuration program 2 Click on the Power Management button then click on the Power Schemes tab You can disable the system timers by selecting Never rather than a specific time How can I use my infrared port as a communication port ...

Страница 13: ...es not work properly you might have a problem with your communication software or the device that you are trying to communicate with Check the online help system for your communication software if the other device appears to be working properly How can I use my serial port as a communication port If the serial port is disabled you must enable it before you can use it again To enable your serial po...

Страница 14: ... system for your communication software if the cable and attached device appear to be working properly How can I use an external mouse when I am at my desk but then use the TrackPoint when I am away from my desk The TrackPoint has an Auto Disable setting that disables it when you power on or restart the computer with an external mouse attached When you want to enable the TrackPoint remove the exte...

Страница 15: ... with the Display Device buttons of the ThinkPad Configuration program or with Fn F7 You can set up the external monitor as follows 1 Double click on My Computer Control Panel and then Display The Display Properties window appears 2 Click on the Settings tab 3 Click on the Advanced button 4 Click on the Monitor tab 5 Click on the Change button The Update Device Driver Wizard window appears 6 Follo...

Страница 16: ...itor type that you have attached and then click on OK 8 Click on Close How can I maximize battery life To maximize battery life do the following Use the battery until the charge is completely depleted until the battery and power LEDs flash in unison Recharge the battery completely before using the battery is fully charged when the AC Adapter is plugged in and the battery LED is green For a new bat...

Страница 17: ...ette Factory section in Chapter 5 of the User s Guide How to install the software Chapter 3 of this book How can I use the Recovery CD to reload my factory installed ThinkPad operating system and applications See the Using the Recovery CD section in Chapter 5 of the User s Guide Even though the User s Guide describes procedures applicable to Windows 95 those same procedures apply to Windows 98 Cha...

Страница 18: ... and try solving the problem Troubleshooting Charts on page 15 Or The User s Guide 2 If you can t solve the problem run the test and make sure the hardware and the device drivers are OK Testing Your Computer section in Chapter 5 of the User s Guide 3 Note the error code and have the computer serviced Chapter 6 Getting Service in the User s Guide If you accidentally lose or damage software in your ...

Страница 19: ... Guide Input problems User s Guide Suspend or hibernation problems Page 16 LCD problems Page 17 An indicator problem User s Guide Battery problems User s Guide CD ROM drive problems User s Guide Infrared communication problems User s Guide A universal serial bus USB problem User s Guide PC Card problems Page 18 A printer problem Page 19 External monitor problems Page 19 Port replicator problems Pa...

Страница 20: ... the battery pack with a fully charged one and then press Fn Connect the AC Adapter to the computer then press Fn The LCD is blank after resuming Check if an external monitor was not connected before the computer entered suspend mode Do not disconnect the external monitor while the computer is in suspend mode or hibernation mode If no external monitor is attached when the computer resumes the LCD ...

Страница 21: ...led correctly by doing the following 1 Start the ThinkPad Configuration program 2 Click on LCD 3 Click on Properties 4 Click on Advanced 5 Click on the Adapter tab Make sure the display driver information in the window is correct Incorrect characters appear on the screen Did you install the operating system or application program correctly If they are installed and configured correctly have the co...

Страница 22: ... the box and make sure that the Hardware RTS CTS is selected 10 Close the window by clicking on OK 11 Return to the Modem Properties window by clicking on OK 12 Click on Dialing Properties in the Modem Properties window and fill in all boxes Note Click on either Tone dialing or Pulse dialing Most telephones today use tone dialing 13 Click on OK 14 Click on Close to close the window 15 Close all ac...

Страница 23: ...printer still does not work run the tests described in the printer manual If the tests show that the printer is OK have the computer serviced External Monitor Problems Problem Action The external monitor is blank Do the following 1 Connect the external monitor to another computer to make sure it works 2 Reconnect the external monitor to your computer 3 Start the ThinkPad Configuration program 4 Cl...

Страница 24: ...he next window is correct 7 Click on OK to close the window The screen is unreadable or distorted Make sure that The ThinkPad display driver is installed correctly by doing the following 1 Start the ThinkPad Configuration program 2 Click on LCD 3 Click on Properties 4 Click on Advanced Make sure that the ThinkPad display driver is installed The display is set correctly by doing the following 1 Sta...

Страница 25: ...or serviced The MIDI connector of the port replicator does not work To enable the MIDI connector of the port replicator use the ThinkPad Configuration program Make sure that the MIDI connector is enabled by doing the following 1 Start the ThinkPad Configuration program 2 Click on MIDI Joystick Port 3 Confirm that the MIDI connector is enabled If not click on Enable then click on OK 4 Close the Thi...

Страница 26: ...ettings and Control Panel Then click on Control Panel and double click on System 5 Click on the Device Manager tab and double click on System Device and PCI Bus 6 Click on the Settings tab and confirm that Use BIOS is selected If not click on Use BIOS 7 Click on IRQ Steering and confirm that check marks are added in check boxes of both Use IRQ Steering and Get IRQ table from PCIBIOS 2 1 call If no...

Страница 27: ... option serviced An IBM option that used to work no longer works Make sure that The option is securely connected to your computer The option passes its own test If the option came with its own test instructions use those instructions to test the option If these items are correct and the test program did not find the problem have the computer and option serviced The serial connector does not work M...

Страница 28: ... accept any input Your computer might lock when it enters suspend mode during a communication operation You should disable the suspend timer when you are working on the network To power off the computer press the power shutdown switch using the tip of a ballpoint pen The computer does not power off with the power switch If the suspend lamp is on and you are working under battery power change the b...

Страница 29: ... instruction on the screen 4 Create the installation diskettes of the device drivers using the Diskette Factory program You need to create at least the following device driver diskettes 5 Reinstall Windows 98 and the software Note The Windows 98 Startup Disk includes real mode CD ROM drivers so that you can use the built in CD ROM drive when you start the system with the CD ROM Device Driver Diske...

Страница 30: ...equired space ranges from 165 MB to 355 MB Full reinstall on a FAT 32 drive About 175 MB disk space is required Depending on your system configuration and the options you select the required space ranges from 140 MB to 225 MB If you are reinstalling Windows 98 on a drive other than the C drive more than 25 MB is required on the C drive 1 Insert the Windows 98 CD into the CD ROM drive 2 Search for ...

Страница 31: ...98 To reinstall the display driver for Windows 98 1 Start Windows 98 2 Click on Start 3 Move the cursor to Settings then click on Control Panel 4 Double click on Display then click on the Settings tab 5 Click on the Advanced button 6 Click on the Adapter tab 7 Click on the Change button The Update Device Driver Wizard window appears 8 Click on the Next button 9 Select Search for a better driver th...

Страница 32: ...ose the correct resolution and color depth in the Display Properties window Reinstalling the Audio Device Driver for Windows 98 To reinstall the audio support software for Windows 98 1 Start Windows 98 2 Insert the Audio Features Diskette for Windows 95 98 into the diskette drive 3 Click on Start 4 Click on Run 5 Type A SETUP 6 Click on the Uninstall Crystal Drivers button 7 When you are prompted ...

Страница 33: ...s 95 98 into the diskette drive Follow the instructions on the screen Note The MIDI connector is available if your computer is attached to a port replicator option The MIDI connector capability is disabled as a default so you need to enable the function with the ThinkPad Configuration program Chapter 3 Reinstalling the Software for Windows 98 29 Title C79FZMST CreationDate 06 15 98 22 38 45 ...

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