1.
Raw documents greater than 100K are truncated. For example, when the
signature is located at the bottom of the raw document (
.rno
file), and the size
of the raw document exceeds 100K, or the signature is present after the first
100K of the
.rno
file, the signature will not be shown in Document Viewer.
2.
The Raw Document Viewer might not display document attachments. To view
any attachments, click the
Copy
link in the Raw Document Viewer to copy the
file, including any attachments, to your local disk.
Tips:
v
To troubleshoot documents that have failed processing, see “Viewing data
validation errors” on page 115.
v
The raw document viewer displays the HTTP header with the raw document.
Requesting and viewing the status of a document
About this task
Use this procedure to request the status for a document.
Note:
Status can be requested only if the document status is still pending and the
Request Status feature is enabled.
1.
Click
Viewers
>
ebMS Viewer
. The system displays the ebMS Viewer Search
window.
2.
Type or select the applicable search criteria.
3.
Click
Search
. The system displays a list of processes.
4.
Click the
View details
icon next to the process that you want to view. The
system displays process details and associated documents for the selected
process.
5.
Select a document in the details list, and then click
Request Status
.
6.
When the system receives the status, the
View Status
displays on the page.
Click
View Status
.
If the document is still pending, then the status displays the last state of the
document with the timestamp
Destination Queue
The Destination Queue lets you view documents queued for delivery from any
destination in the system. Using the Destination Queue you can view all
destinations that have documents queued for delivery, display and remove
documents in a queue, and enable or disable destinations. See Chapter 9,
“Managing the Destination Queue,” on page 85 for more information.
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