IBM E027SLL-H - Tivoli Monitoring - PC, Руководство по устранению неисправностей

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Chapter 7. Portal client troubleshooting
Review the Tivoli Enterprise Portal troubleshooting symptoms to help you
diagnose problems with the portal client.
Cannot select the Create new group icon within the Object group
editor
You use the Object group editor to organize situations, managed systems, and
historical configurations into named collections that can be applied with a single
action. After you select a specific node (for example, an operating system) within
the Object group editor, the
Create new group icon is enabled. When you expand
your selection, the Create new group icon is disabled and cannot be selected. The
current workaround is to simply reselect the node that you previously selected.
Cannot load product configuration data after changing warehouse
database from Oracle to DB2 on Linux or UNIX
About this task
Changing your warehouse database from Oracle to DB2 on Linux or UNIX might
prevent your system from loading product configuration data. As a consequence of
this change, the Historical Collection Configuration panel displays a failure
message:
Cannot load Product Configuration data
KFWITM220E Request failed during execution
To remedy this issue, peform the following procedure.
1. Stop the Tivoli Enterprise Portal Server.
2. Edit the CANDLEHOME/config/.ConfigData/kcqenv file by removing values from
the KFW_JDBC_DRIVER, WHCLASS, WHURL, WHATTR, and WHDB2ATTR
variables.
3. Start the Tivoli Enterprise Portal Server.
Data in the Tivoli Enterprise Portal is missing and you receive an error
Data in the Tivoli Enterprise Portal is missing and you receive the following error:
KFWITM217E - SQL1_CreateRequest failed, rc=209
No support exists for the 64-bit data type at levels before IBM Tivoli Monitoring
v6.2.1for the remote monitoring server. In IBM Tivoli Monitoring v6.2.1 and later,
only 16-bit, 32-bit, and 64-bit data types are supported. For versions of Tivoli
Monitoring earlier than v6.2.1, only 16-bit and 32-bit data types are supported.
JavaWebStart Tivoli Enterprise Portal fails to display help screens
The kjr.browser.default value must be set on non-Windows environments. For more
information, see the Web Start: Specifying the browser location subsection in the
IBM Tivoli Monitoring Installation and Setup Guide .
© Copyright IBM Corp. 2005, 2012
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