IBM E027SLL-H - Tivoli Monitoring - PC, Руководство по устранению неисправностей, Страница: 126 / 310

Unable to uninstall multi-instance agent from a managed
system on windows 64bit
When uninstalling a multi-instance agent from a managed system that also has an
IBM Tivoli Monitoring v622 Fix Pack 2 agent installed, instances are not
uninstalled, leaving an entry in the MTEMS. This only occurs on the Windows
64-Bit platform. Other IBM Tivoli Monitoring components running on the system
continue to operate normally.
Remove the agent instances first and then uninstall the agent. If the agent was
already uninstalled, you can re-install the agent again, remove the instances, and
then uninstall the agent again.
Prompted for .msi file during uninstallation process started
from 'Add/Remove Programs' on systems with v6.2.2 installed
Press cancel, and enter the path to the .msi file on the original installation image
from which the feature was installed. You can also cancel the entire uninstallation
process and start the installer from the original image and continue the
uninstallation process, as you were doing, from 'Add/Remove Programs.'
If the original installation image is not available:
1. Cancel the current uninstallation process.
2. Move the temporary
INSTALL.ver
and
INSTALLX.ver
files from the
CANDLE_HOME\InstallITM\ver
directory to a safe location and start the
uninstallation process again.
3.
When the feature is successfully removed, restore the
INSTALL.ver
and
INSTALLX.ver
files back to the
CANDLE_HOME\InstallITM\ver
directory.
Uninstallation is blocked by another process that is using the
IBM Tivoli Monitoring Eclipse help server
Kill the javaw tasks associated with the Eclipse help server on the system so that
the uninstallation can continue.
Uninstallation of an agent produces help errors
About this task
After uninstalling an IBM Tivoli Monitoring v6.1.1 agent and its application
support files, the IBM Tivoli Monitoring Online (F1) Help produces an error when
selected. The browser displays "The page cannot be displayed" with a URL of
http://host:9999/help/index.jsp. To solve this problem complete the following
steps:
v
Stop the Eclipse Help Server and the Tivoli Enterprise Portal Server.
v Open a DOS Prompt, then navigate to the HOME\CNB\classes\candle directory.
v
Run the
helpmerg.bat
file.
v Start the Eclipse Help Server.
v
Start the Tivoli Enterprise Portal Server.
Note: The Tivoli Enterprise Portal Server might not have to be stopped and
started for this procedure.
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IBM Tivoli Monitoring: Troubleshooting Guide