IBM DISA e-collaboration Скачать руководство пользователя страница 26 | Manualshive

Страница: 26 / 51

background image

Workstation Preparation & New User Getting Started Guide

Page 25 of 51

7.

Trouble Shooting

If you are having problems accessing the service and you have verified you have the proper Sun JRE
and you browser settings are correct please perform the following steps. If you encounter a problem that
you cannot correct using the steps below, please contact the

NCES Help Desk

.

Internet Explorer:-

1) Control Panel > Internet Options> General tab

-

Delete

Cookies

- Delete Files (delete all offline content.....make sure its checked)

-

Clear

History

Firefox:-

1) Open Firefox > Tools > Options... > Privacy Section

- History tab > Clear Browsing History Now

- Download History tab > Clear Download History Now

- Cookies tab > Clear Cookies Now

- Cache tab > Clear Cache now

or

Open Firefox > Tools > Clear Private Data...

After performing these steps, close your browser window and open another browser session to allow the
changes to take effect.

After you have completed this step,

clear the Java temporary files. To do this

right-click on the Java icon (Tea cup) and select “Open Control Panel”

«
...
24
25
26
27
28
...
»

Содержание DISA e-collaboration

Страница 1: ...DISA e collaboration Workstation Preparation New User Getting Started Guide Version 1 8a Copyright IBM Corporation 2008...

Страница 2: ...RUNTIME ENVIRONMENT JRE 4 5 1 12 Enable TLS 1 0 in Java JRE 1 5 0 and later 4 6 13 SUPPORTED BROWSERS AND REQUIRED BROWSER SETTINGS 4 6 2 18 Firefox 4 6 3 21 Mozilla 5 22 FILE UPLOAD SIZE LIMITATIONS...

Страница 3: ...osoft VM disabled here is how to check a Launch Internet Explorer b Click on Tools Internet Options c Click on the Advanced tab and verify that the Java Sun is checked Also make sure that all the opti...

Страница 4: ...www e collabcenter com wps portal gettingstarted SIPR https meeting e collabcener nces dod smil mil check workChecker jsp 2 Log into https www e collabcenter com a Select the Web Conferencing tab b Cl...

Страница 5: ...nd conduct online meetings Meetings can be broadcast the audience only watches and listens or interactive participants work together using tools like screen and microphone sharing Before you use Samet...

Страница 6: ...servlet pbi wss CTY CA FNC SRX PBL G325258501 The workstation also known as client system requirements for operation with the e collaboration center system are Minimum CPU Pentium IV 1 5 GHz or highe...

Страница 7: ...that uses batteries is preferred 3 1 3 Camera Web cameras are optional Users who do not have a camera can still participate in an audio video meeting These users see video images of other speakers dis...

Страница 8: ...ll volume levels are on high o Verify enablement of all playback and recording devices see steps below You can adjust volume levels before entering the E CollabCenter through your internal operating s...

Страница 9: ...4 Verify the following settings Volume levels are high All Mute boxes are unchecked 5 When the recording playback window displays Adjust all volume levels to a high level Check the Select button for M...

Страница 10: ...IBM E CollabCenter project team with these Linux desktops 4 3 Windows clients The recommended operating system for E CollabCenter is Windows XP with Service Pack SP 2 Prior versions of Windows such Wi...

Страница 11: ...Details on the required Sun Java Runtime Environment JRE The E CollabCenter solution requires Sun Java JRE release 1 5 0 update 12 or later Links to compatible versions may be found in Section 1 of th...

Страница 12: ...te 12 NIPRNet http java sun com javase downloads index_jdk5 jsp SIPRNet https patches csd disa smil mil metadata jsp ID 76827 JRE 1 6 0 Update 3 Latest version as of 20 February 2008 NIPRNet http www...

Страница 13: ...l There are two ways to do this 1 Via Java tea cup icon To do this right click on the Java icon Tea cup and select Open Control Panel Click on the Advanced Tab Check the Use TLS 1 0 box and hit apply...

Страница 14: ...and allow pop ups from E CollabCenter site The list below shows the supported browsers all must be configured to use Sun Java and have TLS 1 0 enabled For Firefox and Mozilla browsers you must also e...

Страница 15: ...SIPRNet or if you are using an enclave have cookies enabled for the URL to that enclave site The following Microsoft article found on NIPRNet describes cookies and how to configure them in Internet Ex...

Страница 16: ...s Virtual Machine by default To change this from an IE browser click on Tools Internet Options Click on the Advanced tab and verify that the Java Sun is checked Make sure that all the options under Mi...

Страница 17: ...1 4 Binary and Script Behavior E CollabCenter does NOT require ActiveX to run The IBM Sametime development team removed all ActiveX dependencies from its product in version 7 0 consequently Sametime 7...

Страница 18: ...low 1 Launch Internet Explorer then select 2 Tools Internet Options from the IE menu bar 3 then click on the Security tab 4 then click the Internet zone then click on Custom Level 5 go under the Activ...

Страница 19: ...x The default for Firefox is to have Java Enabled 4 6 2 2 TLS 1 0 Now verify that Firefox has TLS 1 0 Enabled Firefox enables this by default 1 Launch Firefox 2 Click on Tools Options 3 Click on the A...

Страница 20: ...Workstation Preparation New User Getting Started Guide Page 19 of 51...

Страница 21: ...Workstation Preparation New User Getting Started Guide Page 20 of 51...

Страница 22: ...en make sure Enable Java is checked If not checked check it and click OK 4 Close down and restart Mozilla The default for Mozilla is to have Java Enabled 4 6 3 2 TLS Now verify that Mozilla has TLS En...

Страница 23: ...ms and instant message sessions there are limits on attachment sizes For Web Conferences the practical size limit is 20 MB Chat Rooms have a 10 MB file size limit that the users cannot exceed Instant...

Страница 24: ...ng the Real Time application streaming protocol standard RTP RFC1889 over UDP and are selected randomly If the selected UDP ports are blocked the service will fall back to TCP over Port 8084 This may...

Страница 25: ...eting or go to the Support Tab and click on the Attend a Test Meeting Then click View Meeting Room Status Log from the top menu In the browser window that is opened if something is blocking UDP you wi...

Страница 26: ...ions General tab Delete Cookies Delete Files delete all offline content make sure its checked Clear History Firefox 1 Open Firefox Tools Options Privacy Section History tab Clear Browsing History Now...

Страница 27: ...Workstation Preparation New User Getting Started Guide Page 26 of 51 1 Control Panel Java General tab Delete Files 2 All checkboxes must be checked hit OK...

Страница 28: ...oes not work What do you do Check if the JRE version is correct and if browser is configured correctly to use it If it is then just clear the cookies and temporary internet files Close all browser ses...

Страница 29: ...ons for the e collaboration solution that is based upon Sametime 7 5 1 FIPS For more detailed information and support regarding e collaboration products and services refer to the on line guide or cont...

Страница 30: ...erformed within the E CollabCenter portal Log into E CollabCenter and select the Web Conferencing tab Click the Test Meeting link For a few second the following Test Meeting window displays Then if yo...

Страница 31: ...Training tab How Do I Provides a set of step by step written guides for basic E CollabCenter functions Tutorials Provides a set of step by step video tutorials for basic E CollabCenter functions Train...

Страница 32: ...the user may see this as a broken function or may not see the capability at all Unfortunately in the case where the component is in fact an application scripted into a web page IE s behavior is to si...

Страница 33: ...Workstation Preparation New User Getting Started Guide Page 32 of 51 B 3 Run the Group Policy Editor as an Admin Go to the Start menu Type in gpedit msc as seen below...

Страница 34: ...Workstation Preparation New User Getting Started Guide Page 33 of 51 Right click on the gpedit program as seen below and select Run as administrator...

Страница 35: ...Workstation Preparation New User Getting Started Guide Page 34 of 51 Click Continue to proceed with using the Group Policy Editor as an Admin...

Страница 36: ...lorer Internet Control Panel Security Page Locked Down Trusted Sites Zone Java Permissions Note You must change the Java permission for BOTH Locked Down Trusted Sites Zone AND Trusted Sites Zone Refer...

Страница 37: ...n detail on FDCC site at http blogs technet com fdcc archive 2008 01 31 internet explorer security setting java permissions disable java aspx In our test we were able to use Sametime services on E Col...

Страница 38: ...r portal the above Java Permission settings must be changed to either ONE of the following options 1 Java Permissions set to Disabled 2 Java Permissions set to Enabled High most secure and recommend o...

Страница 39: ...with High Medium or Low B 6 Update Group Policy as an Admin Open the command prompt as an Admin and run the following command gpupdate force For changes to take affect a Windows restart is recommende...

Страница 40: ...Workstation Preparation New User Getting Started Guide Page 39 of 51 Right click on the Command Prompt shortcut and select Run as administrator...

Страница 41: ...eparation New User Getting Started Guide Page 40 of 51 If the command prompt is not listed under the Start Menu type cmd under Start Search box in the Start Menu Click Continue to use the Command Prom...

Страница 42: ...ation New User Getting Started Guide Page 41 of 51 Type in the command gpupdate force and hit Enter When the OK to Restart prompt appears type y and hit Enter Note that SDC v2 0 4 a restart was not pr...

Страница 43: ...simply wait a few seconds for the Windows OS to restart Once the FDCC SDC machine s Windows Vista OS has been restarted all group policy changes will have taken effect B 7 Add E CollabCenter to Trust...

Страница 44: ...Workstation Preparation New User Getting Started Guide Page 43 of 51 Click on Continue...

Страница 45: ...urrent Version Internet Settings Any of the following 3 items should be 0 Security_HKLM_only Security_Options_Edit Security_Zones_Map_Edit Note that once you are done with this appendix you will want...

Страница 46: ...Workstation Preparation New User Getting Started Guide Page 45 of 51 Now run Internet Explorer 7 as admin and click on Tools then Internet Options...

Страница 47: ...Workstation Preparation New User Getting Started Guide Page 46 of 51...

Страница 48: ...Workstation Preparation New User Getting Started Guide Page 47 of 51 Click on the Security tab and then highlight Trusted sites and click on the Sites button...

Страница 49: ...tion New User Getting Started Guide Page 48 of 51 Add e collabcenter com and make sure you uncheck the box at the bottom Now you are done adding E CollabCenter to your trusted sites zone and ready to...

Страница 50: ...updated test meeting section of Appendix Added links that explain what the Binary and Script Behaviors in Internet Explorer is and explained that e collab does not use ActiveX 1 6a April 9 2007 Jim S...

Страница 51: ...fer Sackett Updated JRE versions Help Desk contact information and training and Help Desk navigation info in Appendix A 1 8a May 28 2008 Mostafa Sekandari Yasir Saleem Added FDDC SDC procedures Sectio...

Отзывы:

Нет отзывов

Похожие инструкции для DISA e-collaboration

Бренд: DATA FROM SKY Страницы: 40

Бренд: ADLINK Technology Страницы: 76

Бренд: Avalue Technology Страницы: 15

Бренд: CAMBRON Страницы: 8

Бренд: Sun Microsystems Страницы: 14

Бренд: NEC Страницы: 127

OptiPlex SX Systems

Бренд: Dell Страницы: 108

SIMATIC VPU200-3104

Бренд: Siemens Страницы: 28

SIMATIC Rack PC IL 40

Бренд: Siemens Страницы: 40

SIMATIC PC BI10

Бренд: Siemens Страницы: 45

SIMATIC RI 45 PIII Series

Бренд: Siemens Страницы: 132

Бренд: Siemens Страницы: 194

SIMATIC IPC627D

Бренд: Siemens Страницы: 186

Бренд: Lenovo Страницы: 10

Бренд: Lenovo Страницы: 54

Бренд: Lenovo Страницы: 56

Бренд: Lenovo Страницы: 62

Бренд: Lenovo Страницы: 66

Бренды по названию

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Популярные бренды

Загрузить еще бренды