IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Page 4 of 19
Chapter 1
. Introduction to Electronic Service Agent
and Migration Information
Introduction to Electronic Service Agent
Electronic Service Agent (product ID 5798-RZG) is a Licensed Program Offering (LPO)
that operates on an IBM iSeries or AS/400e, with operating system OS/400 at V5R1.
Electronic Service Agent provides two functions:
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Hardware problem reporting
predicts and prevents hardware errors by early
detection of potential problems, downloads fixes, and automatically calls IBM
Service when necessary.
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System inventory collection and transmission
collects and electronically sends
system information to IBM to be used for input for problem analysis and problem
prevention functions, and to assist IBM in providing improved service.
The inventory information your system sends will assist IBM representatives to be more
proactive, by knowing your system and your system needs for hardware and software.
Time will be saved because IBM will already have your system information to use for
customized strategies for your environment, further developing your relationship with
IBM.
An Electronic Service Agent Information web interface is available to view your
inventory information from your system(s) and/or partition(s) after inventory has been
collected and sent to IBM.
For more information and to register, see:
http://www.ibm.com/support/electronic/itssysprof
Migration Information
For customers migrating from other OS/400 releases, Simplified Activation will activate
all processes and create any necessary objects and configurations.
Service Agent attempts to migrate your existing Service Agent settings from release to
release.
The International License Agreement must be accepted any time Service Agent is
activated.
