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IBM Electronic Service Agent for iSeries and AS/400e 

Simplified Activation User Guide – Release V5R1 - Revision 6.0 

Page 3 of 19 

 

 

Preface 

 

This guide provides an overview, installation and configuration instructions, and user 
information for the Electronic Service Agent Simplified Activation with PTF SF67624 
installed. 
 
 

Overview 

 

This PTF provides simplified activation steps for both Service Agent Hardware 
Problem Reporting and System Inventory Collection and Transmission, designed 
for a single iSeries or AS/400e system or partition.  The simplified activation will be 
an entirely “green screen” user interface.  
 
If you choose to collect and send Service Agent Inventory information by groups of 
systems and/or partitions, a Management Central configuration is necessary.   
For information about Service Agent using Management Central, see 

http://publib.boulder.ibm.com/isrvagt/sdsadoc.html

 

 

These activation steps are for customers who do not have an attached PC running iSeries 
Navigator as their iSeries or AS/400e console or would prefer not to go through a longer 
and complex install and activation using iSeries Navigator. Activation of Electronic 
Service Agent in a batch environment is also now available using new CL commands. 
See Chapter 6 for further information. 
 
Electronic Service Agent and its simplified activation are supported on all iSeries and 
AS/400e machine types and models running the OS/400 operating system Release V5R1. 
 

If you have other iSeries systems and partitions in your network running other 
releases of OS/400, Electronic Service Agent is available for install on all releases of 
OS/400. For information about Electronic Service Agent for all OS/400 releases, see 

http://publib.boulder.ibm.com/isrvagt/sdsadoc.html

 

 
 

Who should read this guide? 

 
This guide is intended for use by iSeries and AS/400e system administrators and/or 
System Service Representatives (SSRs) who are familiar with, or have a working 
knowledge of an iSeries and/or AS/400e system.  
 
A basic understanding of an iSeries and/or AS/400e system is beneficial to assist you 
with the information provided in this guide as it pertains to Release 5.1 of IBM Electronic 
Service Agent for iSeries and AS/400e. 

Содержание AS/400e

Страница 1: ...IBM Electronic Service Agent for iSeries and AS 400e Simplified Activation User Guide Release V5R1 PTF SF67624 installed Document Version 6 0...

Страница 2: ...r 1 Introduction to Electronic Service Agent and Migration Information 4 Chapter 2 How do I Install and Setup Electronic Service Agent using the Simplified Activation 6 Chapter 3 New Menus 9 Chapter 4...

Страница 3: ...es or AS 400e console or would prefer not to go through a longer and complex install and activation using iSeries Navigator Activation of Electronic Service Agent in a batch environment is also now av...

Страница 4: ...st IBM in providing improved service The inventory information your system sends will assist IBM representatives to be more proactive by knowing your system and your system needs for hardware and soft...

Страница 5: ...ce specifications Modem Type Modem Resource Dialing prefix if applicable IMPORTANT NOTE If Electronic Service Agent is already configured using iSeries Navigator there is no need to configure Service...

Страница 6: ...5R1 IBM Developer Kit for Java 5722 JV1 Base with at least one of Options 3 4 or 5 must be installed on your iSeries or AS 400e These are preloaded licensed products If you upgraded your system to V5R...

Страница 7: ...ine If the Electronic Service Agent Activation Menu is displayed select option 1 to Activate Service Agent Press Enter If the Electronic Service Agent Main Menu is displayed select option 3 for Invent...

Страница 8: ...ease V5R1 Revision 6 0 Page 8 of 19 Primary Contact IBM hardware service Secondary Contact the iSeries Support Center 16 Either the Electronic Service Agent Main Menu or the Inventory Collection Main...

Страница 9: ...AGENT JOB LOGGING 19 DISPLAY AUDIT LOG F1 Help F3 Exit F12 Cancel 1 Electronic Service Agent Activation Menu If Hardware problem reporting has been activated you should see the following menu Figure 2...

Страница 10: ...fied Activation will create point to point connection configuration s for ECS and Service Agent during the activation Q3 What if an error occurs when my system attempts to send inventory or hardware f...

Страница 11: ...FILE QSVCDRCTR QASASNDHST WAITFILE 30 Q8 From the Inventory Collection Menu I used the RUN INVENTORY COLLECTION option to have inventory collected and sent to IBM When I select the DISPLAY INVENTORY C...

Страница 12: ...ter inventory has been collected and sent to IBM For more information and to register see http www ibm com support electronic itssysprof The inventory information your system sends will assist IBM rep...

Страница 13: ...command WRKCNTINF as the Local Service Information 5722SS1 QSYS CRTSRVCFG Creates the service configurations used to electronically report problems and inventory information to IBM 5722SS1 QSYS CHGSRV...

Страница 14: ...3 License agreement Contact information Create service configuration Activation password Service Agent Main Menu Service Agent Inventory Collection Menu N N N N A X X X X N N Y N A X X N N N Y A X X...

Страница 15: ...panels are displayed by the CRTSRVCFG command if SELECT is specified The SELECT value will allow the user to choose a value for a parameter from a list of available values The user can use SELECT for...

Страница 16: ...of the following 1 On a command line enter GO SERVICE Choose Display Service Agent license agreement Read the agreement and press F6 to accept 2 On a command line enter QSVCDRCTR ACPTSALIC Read the a...

Страница 17: ...AYS variable The first one is the first choice second one is the second choice and so on QSVCDRCTR RTVAUTODAY DAY1 DAY1 DAY2 DAY2 DAY3 DAY3 DAYLOOP IF DAY1 EQ SUBSTRING DAYS DAYPTR 4 DO CHGVAR VAR DAY...

Страница 18: ...want to override the CHGSRVCOL defaults QSVCDRCTR CHGSRVCOL COLLECT YES CNNTYPE DIAL COLSCDTIME 052000 SNDSCDTIME COLLECT STRSDAUTO YES Activate Service Agent If commands QSVCDRCTR CHGSD or QSVCDRCTR...

Страница 19: ...9771 internal modems IBM 7855 IBM 7857 or IBM 7858 and dual model IBM 7852 400 Note If you will be using a non IBM modem any asynchronous modem that supports the RS232 serial interface and the V 34 V...

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