Before Changing a Disk Drive Module
1. Check the error log; the appendix in this book for your operating system describes
how to do this.
2. The error log contains records; each record includes a Service Request Number
(SRN).
If the SRN is in the following list, it means that a disk drive module has a fault that
can be corrected by exchanging the disk drive module for a new one:
Any SRN whose first character is ‘1’
80203
D0100
D0300
If the SRN is not in the list, do not change the disk drive module; call your
service representative and report the problem.
If the SRN is in the list, continue at the next step.
3. Find the failing disk drive module by using:
a. The location code supplied in the error log. You can find details of the location
code format in the appendix of this book that applies to your operating system.
b. The Identify function in the SSA service aids (the appendix in this book for your
operating system describes how to do this).
This service-aid function also describes the storage capacity of the failing disk
drive module. Always replace a disk drive module with one of the same capacity.
4. Important. Put the failing disk drive module into service mode. (the appendix in this
book for your operating system describes how to do this).
5. Check the lights on this disk drive module. (“Disk Drive Module Lights” on page 7
describes where these are and how to see them.)
If the check light is not on, you cannot change the disk drive module; call
your service representative and report the problem.
If the check light is on, change the disk drive module using the procedure in the
following section.
Chapter 4. Dealing with Problems
37
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