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Chapter

 

3.

 

Problem

 

determination

 

Note:

  

Refer

 

to

 

IBM

 

Safety

 

Information

 

-

 

Read

 

This

 

First

,

 

GA27-4004,

 

before

 

beginning

 

the

 

procedures

 

in

 

this

 

chapter.

 

Either

 

software

 

errors

 

or

 

hardware

 

failures

 

can

 

cause

 

problems

 

with

 

the

 

4810

 

SurePOS

 

300.

 

This

 

chapter

 

contains

 

information

 

to

 

help

 

you

 

begin

 

troubleshooting

 

a

 

problem.

 

For

 

detailed

 

troubleshooting,

 

a

 

diagnostic

 

package

 

is

 

available

 

on

 

the

 

Retail

 

Store

 

Solutions

 

Web

 

site.

 

Preliminary

 

checklist

 

Begin

 

each

 

service

 

call

 

by

 

checking

 

all

 

of

 

the

 

items

 

in

 

this

 

preliminary

 

checklist.

 

If,

 

after

 

performing

 

all

 

the

 

steps,

 

a

 

problem

 

still

 

exists,

 

refer

 

to

 

Table

 

3-1

 

to

 

continue

 

problem

 

determination.

 

1.

   

Observe

 

the

 

power

 

light.

 

If

 

it

 

is

 

not

 

on,

 

refer

 

to

 

Table

 

3-1.

 

2.

   

Verify

 

that

 

the

 

cables

 

are

 

securely

 

and

 

correctly

 

connected.

 

3.

   

Verify

 

that

 

the

 

I/O

 

devices,

 

which

 

have

 

their

 

own

 

power

 

switches,

 

are

 

connected

 

to

 

an

 

ac

 

power

 

outlet

 

that

 

is

 

operating

 

correctly

 

and

 

that

 

the

 

devices

 

are

 

powered

 

on.

 

4.

   

Verify

 

that

 

the

 

contrast

 

and

 

brightness

 

controls

 

on

 

the

 

video

 

display

 

(if

 

attached)

 

are

 

set

 

correctly.

 

5.

   

Verify

 

that

 

all

 

installed

 

hardware

 

devices

 

(such

 

as

 

a

 

memory

 

module,

 

feature

 

card,

 

printer,

 

or

 

mouse)

 

are

 

connected

 

correctly

 

and

 

securely.

 

Table

 

3-1.

 

4810

 

symptoms

 

Symptom

 

Actions

 

The

 

power

 

LED

 

is

 

off.

 

1.

   

Verify

 

that

 

the

 

power

 

cord

 

is

 

plugged

 

into

 

both

 

the

 

wall

 

outlet

 

and

 

the

 

back

 

of

 

the

 

terminal.

 

2.

   

Verify

 

that

 

the

 

terminal

 

is

 

powered

 

on.

 

3.

   

Verify

 

that

 

the

 

outlet

 

has

 

power.

 

4.

   

Disconnect

 

all

 

attached

 

devices

 

and

 

feature

 

cards

 

to

 

determine

 

if

 

one

 

is

 

overloading

 

the

 

power

 

supply.

 

If

 

the

 

power

 

light

 

returns,

 

reconnect

 

them

 

one

 

at

 

a

 

time

 

to

 

determine

 

the

 

unit

 

causing

 

the

 

failure.

 

5.

   

Ensure

 

that

 

all

 

internal

 

cabling

 

and

 

memory

 

modules

 

are

 

correctly

 

inserted.

 

6.

   

Exchange

 

the

 

power

 

supply.

 

7.

   

Exchange

 

the

 

system

 

board.

 

Terminal

 

is

 

not

 

operating.

 

1.

   

Unplug

 

the

 

power

 

outlet,

 

wait

 

5

 

seconds,

 

and

 

then

 

power

 

ON.

 

Verify

 

that

 

the

 

power

 

light

 

on

 

the

 

front

 

panel

 

is

 

on.

 

Look

 

for

 

any

 

error

 

messages

 

and

 

listen

 

for

 

a

 

beep

 

at

 

the

 

completion

 

of

 

the

 

POST.

 

2.

   

Check

 

for

 

a

 

blown

 

fuse,

 

a

 

tripped

 

circuit

 

breaker,

 

or

 

a

 

power

 

failure.

 

3.

   

Verify

 

that

 

all

 

cables

 

are

 

securely

 

connected

 

to

 

and

 

inside

 

of

 

the

 

terminal.

 

Power

 

on,

 

LED

 

does

 

not

 

light.

 

1.

   

Replace

 

the

 

LED

 

assembly

 

cables.

 

2.

   

Replace

 

the

 

LED

 

assembly.

 

3.

   

Replace

 

the

 

planar.

Updated

 

May

 

20,

 

2008

©

 

Copyright

 

IBM

 

Corp.

 

2005,

 

2007

 

3-1

Содержание 4810 33H

Страница 1: ...SurePOS 300 Installation and Service Guide for 4810 Model 330 GA27 7355 00 Updated May 20 2008...

Страница 2: ......

Страница 3: ...SurePOS 300 Installation and Service Guide for 4810 Model 330 GA27 7355 00 Updated May 20 2008...

Страница 4: ...he address given below IBM welcomes your comments A form for readers comments is provided at the back of this publication If the form has been removed you can send your comments to the following addre...

Страница 5: ...O card 2 12 Removing the planar 2 14 Chapter 3 Problem determination 3 1 Preliminary checklist 3 1 Chapter 4 Parts catalog 4 1 Assembly 1 Field replaceable units 4 2 Appendix A Notices A 1 Electronic...

Страница 6: ...Appendix B Safety information B 1 Index X 1 Part number index Y 1 Updated May 20 2008 iv SurePOS Installation and Service...

Страница 7: ...ing the CD ROM 2 3 2 3 Removing the hard disk drive 2 5 2 4 Removing memory 2 7 2 5 Removing the heat sink and fan assembly 2 8 2 6 Removing the CPU 2 9 2 7 Removing the LED assembly 2 10 2 8 Removing...

Страница 8: ...Updated May 20 2008 vi SurePOS Installation and Service...

Страница 9: ...ivers and service packages The following IBM publication is available from the IBM Retail Store Solutions Web site at http www ibm com solutions retail store Select Support then select Publications v...

Страница 10: ...ed at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework...

Страница 11: ...ocument there might be minor technical updates The latest version of this document is available on the Retail Store Solutions Web site at www ibm com solutions retail store support publications Update...

Страница 12: ...Updated May 20 2008 x SurePOS Installation and Service...

Страница 13: ...08 This publication contains updated information The updated information is marked in the margin of each page with a vertical bar See the margin of this page for an example Updated May 20 2008 Copyrig...

Страница 14: ...Updated May 20 2008 xii SurePOS Installation and Service...

Страница 15: ...d and mouse ports Memory v Two DIMM slots for 266 333 MHz DDR RAM v 256 MB standard expandable to 2 GB Video AGP integrated in chip set LAN v 10 100 Ethernet chip capable of supporting both 10BASE T o...

Страница 16: ...eight 6 9 kg 15 1 lb Power and cooling v Input voltage 100 127 V or 200 240 V ac auto sensing v Frequency 50 60 Hz 3 Hz v Power consumption 250 W maximum 60 W typical A fan contained in the power supp...

Страница 17: ...4810 These are the descriptions of the indicators on the front cover This LED blinks during receive send of data This LED indicates HDD activity This LED indicates that the 4810 is powered on The LED...

Страница 18: ...third fourth fifth and sixth external serial devices These connectors also provide 12 V and 5 V for external devices Port for an Ethernet LAN cable Microphone port Audio input port Port for audio out...

Страница 19: ...page 2 2 v Removing the CD ROM on page 2 3 v Removing the hard disk drive on page 2 5 v Removing memory on page 2 7 v Removing the heat sink and fan assembly on page 2 8 v Removing the CPU on page 2 9...

Страница 20: ...he unit 3 Slide the top cover back then lift it up 4 Loosen the thumb screw which holds the front cover in place 5 While pushing down on the blue latch see Figure 2 1 for location rotate the front cov...

Страница 21: ...he CD ROM out 4 While pulling the tab on the side of the CD ROM bracket outward pull the bracket away from the CD ROM To replace the CD ROM 1 Fit the two prongs on the non latch side of the CD ROM bra...

Страница 22: ...osition on the front cover The blue latch on the CD ROM bracket will snap into place when the bracket is fully inserted 4 Reconnect the power and signal cables 5 Close the unit Updated May 20 2008 2 4...

Страница 23: ...4 Remove the four hex screws at the sides of the hard disk drive bracket 5 Slide the hard disk drive out of the hard disk drive bracket To replace the hard disk drive 1 Slide the hard disk drive into...

Страница 24: ...anges on the back of the hard disk drive bracket with the grooves on both sides of the blue latch 5 Push the hard disk drive down into place 6 Close the 4810 Updated May 20 2008 2 6 SurePOS Installati...

Страница 25: ...nd interface cables from the hard disk drive 3 On the DIMM to be removed push the latches outward 4 Lift the DIMM from the socket 5 To replace the memory reverse this procedure Figure 2 4 Removing mem...

Страница 26: ...ws at the corners of the heat sink For the two screws under the fan duct insert your screwdriver down through the holes in the fan duct 4 Lift the heat sink and fan assembly up out of the unit 5 To re...

Страница 27: ...d fan assembly see Removing the heat sink and fan assembly on page 2 8 3 Lift the latch next to the CPU 4 Lift the CPU out of the unit 5 To replace the CPU reverse this procedure Figure 2 6 Removing t...

Страница 28: ...and LED switch cables from the LED assembly 3 Remove the two hex screws that attach the LED assembly to the front cover 4 Lift the LED assembly out 5 To replace the LED assembly reverse this procedur...

Страница 29: ...e riser card 3 Lift the riser card assembly out of the 4810 4 Disconnect the power cable attached to the hard disk drive the power cable attached to the CD ROM and the two power cables attached to the...

Страница 30: ...the riser card assembly 7 To replace the riser card reverse this procedure being careful to avoid pinching the cables To remove the I O card 1 Remove the screws beside serial ports C and D on the bac...

Страница 31: ...reverse of this step is to position the card over the two standoffs and press the card down into place 5 To replace the I O card reverse this procedure Updated May 20 2008 Chapter 2 Remove replace pro...

Страница 32: ...n assembly see Removing the heat sink and fan assembly on page 2 8 7 Remove the CPU see Removing the CPU on page 2 9 8 Remove the screws beside the printer port and serial port B on the back cover of...

Страница 33: ...y that all installed hardware devices such as a memory module feature card printer or mouse are connected correctly and securely Table 3 1 4810 symptoms Symptom Actions The power LED is off 1 Verify t...

Страница 34: ...Problem determination Updated May 20 2008 3 2 SurePOS Installation and Service...

Страница 35: ...eable units 4 2 This chapter provides parts information available for the Model 330 system units See the hardware service guide for each peripheral device for parts information about the device Update...

Страница 36: ...Assembly 1 Field replaceable units Parts catalog Updated May 20 2008 4 2 SurePOS Installation and Service...

Страница 37: ...5 41A2727 1 Switch LED card with headphone jack 16 41A2724 1 System board with battery 45P6222 Battery for System Board not shown 41A2820 1 256 MB DDR memory not shown 41A2821 1 512 MB DDR memory not...

Страница 38: ...Updated May 20 2008 4 4 SurePOS Installation and Service...

Страница 39: ...ITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or i...

Страница 40: ...ny interference received including interference that may cause undesired operation Industry Canada class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003...

Страница 41: ...0082 2 festgelegt dann kann es dabei eventuell gest rt werden In solch einem Fall ist der Abstand bzw die Abschirmung zu der industriellen St rquelle zu vergr ern Anmerkung Um die Einhaltung des EMVG...

Страница 42: ...ith regard to electromagnetic interference If you find this is not suitable for your use you may exchange it for a non business purpose one Taiwanese class A warning statement Taiwanese battery recycl...

Страница 43: ...s physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist st...

Страница 44: ...her countries or both IBM SurePoint IBM logo SurePOS PS 2 Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both Other company product or...

Страница 45: ...procedures for cabling and plugging in electrical equipment Gevaar Voordat u begint met de installatie van dit produkt moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructi...

Страница 46: ...l se sikkerhedsforskrifterne i Sikkerhedsforskrifter L s dette f rst GA27 4004 Vejledningen beskriver den fremgangsm de du skal bruge ved tilslutning af kabler og udstyr Gevaar Voordat u begint met h...

Страница 47: ...iques en toute s curit Vorsicht Bevor mit der Installation des Produktes begonnen wird die Sicherheitshinweise in Sicherheitsinformationen Bitte zuerst lesen IBM Form GA27 4004 Diese Ver ffentlichung...

Страница 48: ...st GA27 4004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr Perigo Antes de iniciar a instala o deste produto leia as informa es de seguran a Informa es de Seguran a Le...

Страница 49: ...era den h r produkten b r du l sa s kerhetsinformationen i dikumentet S kerhetsf reskrifter L s detta f rst GA27 4004 D r beskrivs hur du p ett s kert s tt ansluter elektrisk utrustning Updated May 20...

Страница 50: ...IBM IBM GA27 4004 GA27 4004 Updated May 20 2008 B 6 SurePOS Installation and Service...

Страница 51: ...GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 IBM Updated May 20 2008 Appendix B Safety information B 7...

Страница 52: ...Updated May 20 2008 B 8 SurePOS Installation and Service...

Страница 53: ...nsions 1 2 planar removing 2 14 power consumption 1 2 power supply removing 2 11 preliminary checklist 3 1 problem determination 3 1 power light is off 3 1 power on LED does not light 3 1 terminal not...

Страница 54: ...ght is off 3 1 power on LED does not light 3 1 terminal is not operating 3 1 T temperature and humidity requirements 1 2 trademarks A 6 W Web site for IBM publications ii Updated May 20 2008 X 2 SureP...

Страница 55: ...41A2723 1 6 4 3 41A2724 1 16 4 3 41A2725 1 3 4 3 41A2726 1 5 4 3 41A2727 1 15 4 3 41A2728 1 10 4 3 41A2730 1 4 3 41A2731 1 4 3 41A2732 1 4 3 41A2733 1 4 3 41A2734 1 4 3 41A2735 1 4 3 41A2739 1 4 3 41...

Страница 56: ...Updated May 20 2008 Y 2 SurePOS Installation and Service...

Страница 57: ...t products and prices please contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive right to use or distribut...

Страница 58: ...opment Dept ZBDA P O Box 12195 RESEARCH TRIANGLE PARK NC 27709 9990 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Страница 59: ......

Страница 60: ...Updated May 20 2008 Printed in USA GA27 7355 00...

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