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Appendix A. Troubleshooting
The following information might be helpful if you encounter trouble using the IBM
Rescue and Recovery with Rapid Restore application.
General troubleshooting information
The following information might be helpful if you encounter trouble using the
Rescue and Recovery with Rapid Restore software.
v
When new Windows users are created, the system must be rebooted before the
new users can be backed up.
v
Do not use Rescue and Recovery with Rapid Restore in conjunction with any
other utility software that modifies the master boot record. Software that
modifies the master boot record of your hard disk might render your backups
inaccessible. Such software includes, but is not limited to Roxio GoBack, System
Commander, and PowerQuest BootMagic.
v
Norton Antivirus 5.0 might not be able to read the boot record of the hard drive.
Installation troubleshooting information
The following information might be helpful if you encounter trouble while
attempting to install or uninstall the IBM Rescue and Recovery with Rapid Restore
software.
Uninstalling the software
To uninstall Rescue and Recovery with Rapid Restore from a computer running
Windows 2000 Professional or Windows XP, you must log onto the computer with
administrator rights. For more information on user accounts, see the help system
provided with the operating system.
Backup troubleshooting information
Rescue and Recovery with Rapid Restore notifies you if a valid base backup image
does not exist. Then, it enables you to create a new base backup image.
The following information might be helpful if you encounter trouble while
attempting a backup operation using IBM Rescue and Recovery with Rapid
Restore software.
v
User accounts are included in backup and restore operations. Therefore, if you
restore your system to a time when a user did not exist or had a different
password, that user will not be able to log in.
v
If the Rapid Restore interface is closed while performing a Windows incremental
backup, Rescue and Recovery with Rapid Restore will continue to backup files
in the background.
Backup operation is slow
Backup performance depends upon the size and type of operation being
performed. Backup operation performance can be optimized by performing
frequent backups.
© Copyright IBM Corp. 2004
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