9
7.
Appendix: FAQ
How do I know if my wireless is properly connected?
On player boot up, it attempts to obtain an IP address from your router via the wireless link. If the result is successful,
you should see an IP address within your network range. If this fails, you would see an IP in the form of 169.254.1.x
which indicates it has not been able to receive a valid IP address, probably due to poor wireless connection.
When I have wireless configured and Ethernet wire connected, which path (wired or wireless) is data sent?
When both wired and wireless network are connected, the wired Ethernet connection takes precedence. As soon as
you unplug the network wire, the system attempts to reconnect via wireless link.
What video format can I play?
Video files encoded in H.264 up to 1920x1080 resolutions and 5~15Mbps bitrates should play perfectly. If a certain
video is not played as scheduled, or if it plays poorly, please search the support site for “transcode” instructions.
My signboard is placed near my Wi-Fi access point, yet the connection is unreliable.
Wi-Fi appliances in general should be placed 10 feet (3 meters) from the Wi-Fi access point for reliable operation. Try
relocating the access point further away from the signboards to improve connection.
What is the maximum file size for a single video file?
The maximum video file size for the XDS-2450 is 2GB. We recommend reserving a safety margin to avoid exceeding
the limit (i.e. limiting files to 1850MB).
How do I manage the playback of contents?
The media appliance is designed to be interoperable with leading 3rd party management software solutions or via
SMIL open standard commands.
Could the player display Flash or Microsoft PowerPoint presentations?
The player features limited PowerPoint support, but not Flash support.
While PCs can play many formats with varying degrees of success, RISC-based media players are designed to reliably
play specific video formats (Please see spec for details). While Microsoft PowerPoint native files could not play directly
on a RISC-based player, the file is converted through other software (i.e. Adfotain Manager Express) into an image
format to be played as an image slideshow.
Does the media player support video streaming?
No. The media players play files from local storage and do not support real-time video streaming over the network.
This delivers an optimum viewing experience free of playback quality issues such as stuttering, blocking, or blue-
screens.
The media player is not playing. What should I do?
Check the player’s messages on the display (OSD, or on screen display) for status information. Play list errors and
scheduling issues are two major causes of playback problems. Check the following:
1.
If the problem is caused by a play list error, the player will automatically reboot until a valid playlist is loaded.
2.
If the content is not played at the expected scheduled times, verify your time zone settings in the on screen
menus.
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