i3TOUCH P5510, Руководство пользователя

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Troubleshooting
Before contacting i3 Customer Support
When having problems with the product, please follow below procedure before calling your i3 Customer Support
contact. If the problem persists, contact your i3 Customer Support.
Test the product
Check if your unit is operating normally by using the Product Test function, which can be found in the display menu.
Reset the product
If the screen remains blank while the power LED blinks, even when the product is correctly connected to a video source
device, try to reset the product.
 Power off, both the i3TOUCH display, and the video source device.

Disconnect all cables from the i3TOUCH input and output ports.

Power on the i3TOUCH display.

If “No Signal” is displayed, with no cables connected, the product is operating normally.
 If the screen remains blank after reconnecting the cables, check the performance of the video source device,
connected cables and connectors.
Check the video resolution and frequency
“Out of Range” will be briefly displayed if a input source signal exceeds a supported resolution. Refer to the Supported
Resolutions section in this user manual, and select a supported resolution and frequency.
Check the following most common problems.
Installation Problems
The display keeps switching on and off.
Check the cable connection between the i3TOUCH
display and the video source device, and ensure that all
connectors are secure.
Blank spaces are found at the top and bottom of the
screen when an HDMI or HDMI-DVI cable is connected
to the product.
Blank spaces on the screen are usually not cause by the
product. The most common cause of this problem is
the video source or its graphics card. This can be fixed
by adjusting the HDMI display settings, or by updating
the drivers of the graphics card.
Always make sure that the drivers of the graphics card
is updated to the latest version.
Please contact the vendor of the graphics card or
manufacturer of the video source device for details on
how to adjust the display settings.